Customer Service Representative

hace 1 semana

Reynosa, México WELLS MANUFACTURERA DE MEXICO A tiempo completo

_**Wells Manufacturera de México, S.A. de C.V. Dedicated to the manufacture of Automotive Parts for the ignition system and with a presence in Reynosa for more than 30 years, it’s looking for talent for the following position**:_

***CUSTOMER SERVICE RESPRESENTATIVE***

**Summary**:
This position is responsible for being the liaison between the knock sensor business unit customers and various departments within the company while supporting efforts to provide the highest level of customer satisfaction when responding to and resolving customer issues.

**Essential Duties and Responsibilities**:

- Verify and confirm customer orders and forecasts to assure orders follow the terms of the contract.
- Communicate with the customer to resolve issues such as order status, pricing, product availability, returns, credits, and any other customer concerns or problems.
- Communicate with a variety of departments (Marketing, Sales, Technical services, Engineering, IT, Purchasing, Manufacturing, Logistics, Distribution, and Accounting) and with other facilities to resolve customer questions or problems.
- Work closely with buyers/planners to expedite orders and ensure customer satisfaction.
- Produce reports using internal software, Access, and Excel.
- Assist with new product rollouts by providing designated support activities.
- Process customer product warranty claims.
- Work with OES/OEM customers regarding planning and production schedules.
- Coordinate Export shipments with logistics/distribution center.
- Provide customer support using customer-vendor portals.
- Process returned goods authorization requests submitted by Sales and/or customer.
- Other job activities as assigned.

**Essential Education, Knowledge, Skills, Abilities and Experience**:

- High School Diploma required; Associates Degree in business management preferred; 2-5 years of customer service experience in an office setting; An equivalent combination of education and experience will be considered.
- Experience in a customer service role with automotive manufacturers preferred.
- Working knowledge of Word and Excel required.
- Ability to manage frequent interruptions.
- Ability to work effectively with multiple priorities and deadlines.
- Ability to effectively investigate, analyze and resolve customer problems and questions.
- Strong communication and interpersonal skills with the ability to work as a team player with internal departments. Must be able to communicate with customers in English.
- Ability to function as a team player with other departments.
- Ability to adjust work schedule without notice to address urgent customer inquiries and issues.

**Salary**: $18,000.20 - $32,000.00 per month

Work Location: In person

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