Cbs Supply Network Planning Team Lead

hace 7 días

Miguel Hidalgo, México Colgate-Palmolive A tiempo completo

No Relocation Assistance Offered
Job Number #164295 - Del.Miguel Hidalgo, Mexico City, Mexico

**Who We Are**

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

**Job Summary**:
The Customer Service Manager is responsible for managing the Order to Invoice process within Colgate-Palmolive's Best Practice standards, known as "Essentials." This role involves collaborating with local Customer Development Teams (CDTs) to effectively support order fulfillment and provide total customer service management for assigned customer accounts. The position demands cultivating strong relationships with customers and CP colleagues, ensuring successful order management, and overseeing all aspects of customer service to guarantee on-time deliveries.

**Key Responsibilities**:

- Manage the Order to Invoice process within CP Best Practice standards (“Essentials”).
- Develop effective internal customer communications and relations to facilitate efficient order to invoice fulfillment.
- Collaborate with local CDTs and Logistics to investigate and resolve order management and delivery issues.
- Highlight delivery and distribution issues to Logistics for follow-up and corrective action, and communicate any special internal customer requirements to Logistics.
- Support and enforce all sales policies (terms and conditions) with customers.
- Analyze and collaborate with local CDTs to determine the appropriate action to resolve issues related to customer returns and refusals. Follow up on Logistics execution of returns and refusals.
- Work with local CDTs and Logistics to eliminate supply chain inefficiencies and reduce costs in the order to invoice process (e.g., execution of plant direct shipments, pallet layer shipping efficiencies, elimination of out of territory shipments, order consolidations, etc.)
- Accountable for the Customer Service Key Performance Indicators (KPIs) analysis and results and taking corrective action when necessary to improve service or highlight supply chain issues. Operate within Customer Service guidelines and Distribution networks to optimize service and delivery costs.
- Prepare periodic (Weekly & Monthly) customer service and cost to serve updates for distribution to local and division CDTs and CS&L management.

**Required Qualifications**:

- Bachelor's degree in Industrial Engineering or similar.
- 1 or 2 years of experience as Supply Network Planning Team Lead.
- Work experience in the North America region.
- Strong communication skills, particularly with internal customers such as the CDO team.
- Experience in order management and customer service processes.
- Ability to work collaboratively with cross-functional teams to resolve issues and improve processes.

**Our Commitment to Diversity, Equity & Inclusion**
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

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