Base24 Support Analyst

hace 1 semana


Guadalajara, México Ampcus Tech Pvt Ltd A tiempo completo

**Role: Base24 Support Analyst**

**Location: Guadalajara, Jalisco, Mexico**

**Duration: Full-Time**

**Responsibilities**:

- Provide technical support for the Base24 Classic payment processing platform to clients and internal stakeholders.
- Investigate and resolve complex issues related to transaction processing, system performance, and payment authorization within agreed service level agreements (SLAs).
- Monitor system health, performance metrics, and transaction logs to proactively identify potential problems and take corrective actions.
- Collaborate with development and infrastructure teams to analyze, troubleshoot, and resolve critical incidents in a timely manner. Perform root cause analysis for recurring issues and work towards implementing permanent solutions.
- Coordinate and execute software deployments, system upgrades, and patches, ensuring mínimal disruption to service.
- Create and maintain comprehensive documentation for support processes, troubleshooting guidelines, and system configurations.
- Provide guidance and training to junior support staff to enhance overall team performance.
- Participate in on-call rotation to provide 24/7 support coverage as needed. Stay updated with industry trends and emerging technologies to contribute to continuous improvement initiatives and enhance the system's stability and security.
- Proven experience in operating within a global environment.

**Best regards**

**Sumit Talekar | Associate Team Lead - Talent Acquisition**

**Direct Number: Call / Text +1 (571) 520 1728**

Pay: $60,000.00 - $70,000.00 per month

Ability to commute/relocate:

- Guadalajara, Jal.: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Base24 Classic payment processing platform: 5 years (preferred)


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