Customer Support Analyst

hace 3 semanas


Guadalajara, México Crunchtime A tiempo completo

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 100,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including Chipotle, Culver's, Domino's, Dunkin', Five Guys and P.F. Chang's rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.

**About the role**:
As a Customer Support Analyst, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one.

**What you'll do as a Customer Support Analyst**:

- Help customers solve problems in the Zenput platform.
- Use internal tools to troubleshoot trouble tickets
- Manipulate and sanitize of large data sets in Excel
- Collaborate with a global team to deliver the ultimate customer experience
- Support Sales/Success teams with account management and technical support
- Be a voice of the customer, helping our product and engineering teams better understand our customers' needs

**What we're looking for**:

- 2-4 years of customer-facing experience in any industry
- Excellent interpersonal and communication skills (written and verbal)
- Bachelors Degree
- Excel fluency
- Technical background (Average competency in computers, communication programs, Bluetooth, tablets, phones, and internal tools)
- Punctual & Multi-tasker
- Experience working with a distributed/remote team is mandatory

**Nice to haves**:

- Successful track record collaborating cross-functionally across internal teams (Sales, Success, Product, Engineering, Marketing, Finance) to solve customer problems
- Experience with Jira and Zendesk
- SQL knowledge
- Able to troubleshoot networking and communication protocols
- Experience supporting restaurant, convenience store, or grocery industry verticals

**What you'll get**:

- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Vacation days (with premium)
- PTO
- Paid company holidays
- Yearly team off-sites
- International travel opportunities
- Major medical, life, and disability insurance
- Savings fund
- Food vouchers
- Christmas bonus (30 days)
- Wellness benefits (Headspace, Ginger.io)
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- Fitness reimbursement
- Learning & development funds



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