Business Analyst Nlp

hace 2 semanas

Ciudad de México Citi A tiempo completo

**Responsibilities**:

- Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
- Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
- Ensure essential procedures are followed and help define operating standards and processes
- Serve as advisor or coach to new or lower level analysts
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

**Qualifications**:

- 5-8 years of relevant experience
- Experience in managing and implementing successful projects
- Working knowledge of consulting/project management techniques/methods
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

**Education**:

- Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

**Role Description.**

The conversational business analyst is a Sr. position responsible of process analyzing; assessments creations and design solutions proposals to create chatbots that can provide unique services for customers and internal personal, perform continuous improvements on the NLP Model on the chatbots build, lead different specialized teams to improve continuous deployments based in Agile & document the different phases of the project to have a Knowle management.

**Responsibilities**:

- Formulate and design solutions to keep the continuous improvement of the NLP Model
- Create and design analysis documentation about business requirements.
- Engage customer stakeholders to identify opportunities to drive towards the organization’s key business outcomes, leveraging methodologies such as design thinking.
- Work with the different areas in the end-to-end process automation with RPA using recommended best practices.
- Work closely with the functional experts and Conversational Banking team to validate technical integration and development conforms to requirements.
- Prepare and present analysis, methods and result to non-expert personnel management team and technical experts through different projects.
- Lead the development team for task management, as well as progress and impediments
- Scrum ceremonies for the development of the project (Sprint planning, Daily scrum, Sprint Review and Sprint retrospectives) in Jira
- Administration of the Project Backlog in collaboration with the PO.
- Follow-up on activities and progress reviews in conjunction with the Citi Dev Lead
- Administrative monitoring of the project with the Citi PM
- Collaboration in the generation of US with the PO and Stakeholders of the project
- Monitoring and internal weekly reports (AT) of project progress
- Request, integration and review of monthly deliverables

**Skills**:

- 3+ years working experience as Business Analyst; designing and deploying solutions to transform business processes and achieve business outcomes.
- 1+ years of solid NLP designing, training, and implementing experience in Chatbots in Kore.ai or other similar technologies such as Amelia, IBM Watson, Dialog Flow.
- Basic Kore.ai Certification and Advanced Kore.ai cert is a plus
- Training NLP models (Knowledge in patterns generation, utterances, stops words, intents identification, synonyms, concepts, traits, rules, conversation context, NLP processing logs, negative patterns, key words, NLP engines and re-train model expertise).
- Advanced skills in process analysis, assessments and effective designs of improve proposal solutions.
- Usage of standard process notations to map processes (EPC, BPMN 2.0).
- Effective communication skills and ability to work collaboratively with stakeholders to develop joint solutions.
- Ability to influence and negotiate with other areas driven to achieve results.
- Demonstrate accountability and ability to prioritize thinking and solve problems.
- Ability to be flexible show initiate and respond quickly when situations change.

**Qualifications**:

- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Experience in a similar role would be advantageous.
- Spoken and written Spanish and English is a must.
- Work in Mexico CT hours and sometimes in IST hours.
- Fluidly Analytical: Fluent with data and pride in creating an engaging and informative data-driven customer journey. Defines the right metrics and test cases. Interprets and make decisions from champion-challenger test results. Smart risk taking and can crisply communicate analysis and design decisions.
- Technical Aptitude: Stays up to date regarding current technology capabilities and customer experience best practices, emerging trends, and competitive landscape. Experience

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