Senior Pi Customer Site Supervisor

hace 4 días

Tlahuac, México ALSTOM A tiempo completo

Req ID:424860

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

**PURPOSE OF THE JOB**

Manage one or several PI Customer Site teams performing WI activities (troubleshooting, failure diagnosis, fleet check, field modification, warehousing, etc ).

Manage Commissioning execution.

**Job location**:
The position is based at one of the sites in Yucatán peninsula where the rolling stock operates

Occasionally it can be required to accompany a driver during a test run or during revenue service, or to make an intervention anywhere in the Tren Maya line.

**Job hours**:
Troubleshooting activities are typically managed by rotation on different shifts:
most of corrective job on trains is undertaken during night shift, and technical assistance coverage is set up according to revenue service hours.

**Main responsibilities**

**Key accountabilities**:

- Manage PI Customer Site team and its workload, ensure availability of necessary/qualified competencies of his/her team, planning/coordinating/being technical and administrative support for the employees
- Ensure contribution to Reliability Growth and Return of Experience through proper input of Defect/Failure management system, coordinating and collaborating with PI interface teams, regular reporting
- Ensure fleet availability according to contractual commitments, responsible to restore availability
- Ensure execution of PI scope of activities at customer site including Commissioning and Validation support (if required)
- Ensures update of the as maintained configuration of product in the field until the end of warranty
- Supervise local consignment / warranty stock availability
- Provide REX of the Warranty period to the organization trough PI "frame"
- Manage the relationship with customer depot management and maintainer
- Coordinate fleet check activities
- Identify/Support Project management & Services for Upsell opportunities versus customer needs
- Manages suitability of tools at the field sites
- Coordinate train visual inspection and recoupling at train reception (arrival)

**Performance measurements**:

- Zero Deviation (EHS)
- Achievement of contractual availability (milestone) targets

**MAIN REQUIRED COMPETENCIES**

**Educational Requirements**

**Mandatory**:

- Certified Technician or Graduate in technical area
- Internal EHS training

**Desirable**:

- English

**Experience**

**Mandatory**:

- 10 years of technical experience, mechanical or electrical / electronics, Troubleshooting
- Strong Field Experience
- 5 years of Project Execution (technical/industrial)
- Installation and Test & Commissioning team
- Team management in critical projects
- General Railway and mult-platform Product knowledge
- Railway safety
- EHS knowledge and exposure
- Customer contact
- Self-government

**Desirable**:

- RAM
- Problem Solving skills
- Data analytics (Defect Management system)

Alstom is a global company where our people vision and values embrace Diversity and Inclusion (D&I). Wherever we operate and across all our businesses, we want to create an inclusive culture in which diversity is welcomed and appreciated. By bringing together people from diverse backgrounds and giving everyone the opportunity to contribute with their knowledge, skills, experiences and perspectives, we also generate value for Alstom and its stakeholders.

Employment at Alstom is based solely on a person's merit and qualifications directly related to professional competence. Alstom does not discriminate against any employee or applicant because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

It is Alstom's policy to comply with all applicable national, state and local laws pertaining to non-discrimination and equal opportunity. The Company's Equal Employment Opportunity (EEO) policy, as well as its affirmative action obligations, includes the full and complete support of the Company. Because it's just the right thing to do. We hope you think so, too.

**Job Type**:Experienced

**Job Segment**:Night, Administrative Assistant, Manager, Project Manager, Operations, Administrative, Management, Technology

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