Senior Engagement Manager
hace 5 meses
**Senior Engagement Manager**
**Location**:Mexico City
**Hybrid work**
**Company Description**
Volteo Digital provides expert-led, end-to-end implementation and consulting services, nearshore managed services, training programs, and ServiceNow-authorized talent placement to help clients maximize their investment in the ServiceNow Platform.
**Mission**
To enable our customer’s success through the business transformation of their work, one workflow at a time, while we create meaningful, life-changing opportunities for every Volteo Digital employee.
**Vision**
To be recognized as the **ServiceNow Customer and Business Workflows** -partner of choice and a leader in every region where we operate.
**Role Description**
This is a full-time Senior Engagement Manager role with a hybrid working model. As a Senior Engagement Manager, you will be responsible for the day-to-day management of customer engagements and team management. The role also requires building client relationships, providing account management, leading project planning and execution, and ensuring high-quality deliverables. You will work closely with C-level executives and cross-functional teams to ensure effective and efficient delivery.
The **Senior Engagement Manager** will oversee client engagements, manage project timelines and budgets, develop project plans, collaborate with cross-functional teams, create project reports, and coordinate with stakeholders.
The **Senior Engagement Manager** provides a rapid path to success and ongoing value for customers. Establishes, maintains, and delivers on-site and remote management of a customer's implementation from Pre-Sales through to customer handover and acceptance while using ServiceNow Implementation Methodology.
This position is primarily responsible for managing the successful deployment of a scoped solution, acting as the primary customer contact for services, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders, and maintaining top-level customer satisfaction.
**Qualifications & Skills**
Analytical Skills, Program Management, and Project Management capabilities are essential for this role.
- Certification in ScrumMaster is required.
- Certification in PMP is required.
- Certification in ITIL V4 is required.
- Excellent Communication and Consulting skills, including problem-solving and conflict resolution.
- At least 6 years of experience in customer-facing roles involving management and delivery of PaaS solutions.
- Experience in the IT industry, with a software implementation, consulting, or project management background.
- Experience with ServiceNow implementations is a plus.
- Experience in managing multiple projects at the same time in various countries.
- A bachelor's degree in a relevant technical field or equivalent work experience is required.
**Benefits**
Full-time contract
Hybrid work
Health insurance
Generous Paid Time Off
Competitive compensation
Career growth
& much more
Tipo de puesto: Tiempo completo
Salario: $60,000.00 - $70,000.00 al mes
Horario:
- Lunes a viernes
Prestaciones:
- Días de maternidad superiores a los de la ley
- Días de paternidad superiores a los de la ley
- Horarios flexibles
- Seguro de gastos médicos
- Vacaciones adicionales o permisos con goce de sueldo
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
-
IT Manager
hace 5 meses
Tlahuac, México Connectingology A tiempo completoDescription An important aviation company is looking for its next IT Manager, the company has a presence in more than 60 countries. The IT Manager (Business Engagement), reporting to the Global Director, IT Business Engagement, will be responsible to support the oversight of the LATAM region with a specific focus on supervising the Mexico IT Hub. This role...
-
Marketing Manager, Growth
hace 6 meses
Tlahuac, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo5+ years of professional non-internship marketing experience - Experience using data and metrics to drive improvements - Experience building, executing and scaling cross-functional marketing programs - Experience using Microsoft Excel to manipulate and analyze data The Amazon Prime Video team is shaping the future of digital video entertainment. Our mission...
-
IT Manager of Business Engagement
hace 5 meses
Tlahuac, México Connectingology A tiempo completoDescription The IT Manager of Business Engagement is responsible for facilitating communication and collaboration between the IT teams and the business teams within an organization. Their main objective is to ensure that technology solutions meet the needs and goals of the business. **Responsibilities**: - Collaborate with business leaders to understand...
-
Technical Customer Engagement Manager
hace 5 meses
Tlahuac, México SAP A tiempo completo**We help the world run better** As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is an organization dedicated to managing service delivery at scale for high-volume, private cloud customers. Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to facilitate that growth, we...
-
Digital Customer Engagement Manager
hace 6 meses
Tlahuac, México SAP A tiempo completo**We help the world run better** **#SAPECSCareers** As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is an organization dedicated to managing service delivery at scale for high-volume, private cloud customers. Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to...
-
Engagement Execution Manager
hace 5 meses
Tlahuac, México DiDi Global A tiempo completoCompany Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
Regulatory Engagement Lead
hace 5 meses
Tlahuac, México Citi A tiempo completo**Responsibilities**: - Responsible for providing risk strategic analytics, information management across Citibank products and reports to senior management. - Responsible for communicating to executive management implications of existing and opposed regulation and developing potential responses. This may include regulations related to specific product or...
-
Planning and Strategy Senior Manager, Private
hace 5 meses
Tlahuac, México PER, Private Equity Recruitment A tiempo completoPlanning and Strategy Senior Manager, Private Equity Renewable Energy, Mexico City, Mexico **About our client** We are working with a premier service provider of an exclusive fund management company focused on energy infrastructure assets throughout North America, Europe, and Asia. Our client is looking for a Planning and Strategy Senior Manager, who can...
-
Senior Project Manager
hace 7 meses
Tlahuac, México SAP A tiempo completo**We help the world run better** The Project Manager is responsible for the overall management of a Consulting projects throughout its lifecycle. The Project Manager has the qualifications and business acumen to manage large scale, high risk, strategic projects that span organizational boundaries including multiple business units and services...
-
Senior Project Manager
hace 7 meses
Tlahuac, México SAP A tiempo completo**We help the world run better** The Project Manager is responsible for the overall management of a Consulting projects throughout its lifecycle. The Project Manager has the qualifications and business acumen to manage large scale, high risk, strategic projects that span organizational boundaries including multiple business units and services...
-
Senior Project Manager
hace 5 meses
Tlahuac, México Truveta A tiempo completo**Senior Project Manager** Truveta is the world's first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta' s ambitious vision requires an...
-
Senior Project Manager
hace 5 meses
Tlahuac, México Azka IT Consulting A tiempo completoDescription **AZKAIT** is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies. We are looking for your talent as a **Project Manager.** **Business**:A design and development company. **As a Senior Project Manager you will**: - Set and drive project team goals to success. - Develop comprehensive...
-
Community Manager
hace 6 meses
Tlahuac, México Involve RH A tiempo completoPublicada a day ago **Descripción del puesto**: Involve cuenta con una posición como Community Manager para La misión de un Community Manager es gestionar la presencia online de una marca, interactuar con la comunidad y construir relaciones sólidas. **Funciones**: - Crear y gestionar contenido en redes sociales. - Promover la interacción con la...
-
Office Manager
hace 5 meses
Tlahuac, México Caliente.mx A tiempo completoThe **Office Manager** is responsible for the overall administration of the office, including the reception area, facilities, and administrative support. **Position tasks / Responsibilities** - People Support: Provide professional and efficient support to employees and clients, both in person and by phone, addressing their inquiries and concerns. -...
-
Engagement Lead
hace 5 meses
Tlahuac, México Improvado A tiempo completoImprovado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Francisco, with teams across 25 countries, we are united by our passion for transforming marketing technology. Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI of...
-
Senior Sales Manager Northam Plastics
hace 5 meses
Tlahuac, México Selection Book A tiempo completoSenior Sales Manager - North America We are seeking a seasoned Senior Sales Manager to lead and expand our market presence Key Responsibilities: 1. Develop and implement effective sales strategies to meet and exceed sales targets in the North American market. 2. Manage and expand the customer portfolio by identifying and securing new...
-
Loyalty & Engagement Senior Analyst
hace 6 meses
Tlahuac, México DiDi Global A tiempo completoCompany Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
Senior Community Manager
hace 5 meses
Tlahuac, México Soriano Ariza & Asociados A tiempo completoSomos consultores Nuestro core: Es ayudar a las organizaciones a cumplir sus objetivos a través del talento, e impulsar su crecimiento y desarrollo con nuestras tecnologías de consultoría en comunicación audiovisual y formación presencial. Estamos en la búsqueda de talento como: **SENIOR COMMUNITY MANAGER** **Responsabilidades** - Desarrollar e...
-
Engagement Marketing Manager
hace 5 meses
Tlahuac, México DiDi Global A tiempo completoCompany Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
Ipo Governance Manager C13
hace 5 meses
Tlahuac, México Citi A tiempo completo**The _IPO Governance Manager**_ will Develop and implement a robust governance framework aligned with IPO requirements and regulatory standards to ensure the IPO Readiness under the **IPO Governance & Organizational Change Management Senior Manager**. To that effect he/she will be required to possess a comprehensive understanding of multiple areas within a...