Concierge Blue Box Café

**Position Overview**

The Lounge Host’s mission is to create exceptional client experiences by offering and delivering exceptional hospitality service in the industry and upholding the Tiffany Cultural Values.

**Key Accountabilities**

**Create and coordinate exceptional client experiences & hospitality**:

- Deliver exceptional attention to the client upon the start of their Tiffany journey and ensure outstanding hospitality throughout their visit
- Anticipate clients’ needs by learning their preferences and partnering with client advisors to serve food and beverages choices based on client’s preferences.
- Prepare and serve petits fours, hot and cold drinks such as coffee, tea, and specialty beverages
- Manage and maintain bar/lounge inventory.
- Supervise any non-permanent waitstaff, as needed.
- Describe menu items to clients/guests, taking orders and servicing them.
- Supervise operationally the areas dedicated to hospitality.
- Ensure permanent readiness of these spaces, equipment and supplies to accommodate with any unexpected request.
- Help to place orders, receive, and distribute necessary supplies
- Assist the team with various activities to facilitate seamless and elevated client experiences during appointments
- Perform all duties with discretion, professionalism, and a pleasant demeanor

**Optimize The Environment**
- Responsible for the general upkeep and appearance of the store hospitality related aspects and areas with Hospitality Coordinator.
- Coordinate hospitality supply inventory including replenishment needs, order processing, and optimal storage organization
- Effectively communicate and take initiative when cleaning is required, before and after selling appointments
- Maintain a clean and organized hospitality areas
- Clean and sanitizing work areas, utensils and equipment, service and seating areas. Keep up-to-date on all safety and hygiene policies.
- Assist with special projects and events as needed

**Develop Industry And Knowledge**
- Develop understanding and knowledge of the store and products to convey Tiffany heritage and values
- Engage clients through ability to story tell and share key facts and historical/brand focused stories
- Understand and comply with security and operational procedures
- Remain current on all industry news and the local/global competition to effectively coordinate boutique business
- Share and collaborate best practices

**Be an Ambassador**
- Uphold Tiffany cultural values with ability to project an approachable and professional image in personal appearance, manner, and demeanor
- Always contribute to a positive and productive environment and create a highly collaborative network

**Industry Experience**
- At least two years of experience as a bartender, waiter or similar role in the hospitality industry
- Previous experience in luxury retail or service industry is a plus

**Technical Skills & Abilities**
- Excellent computer skills and use of technology
- Additional language skills are a plus.

**Personal Skills**
- Exceptional verbal and interpersonal communication skills
- Strong understanding and commitment for highest client service standards and priorities
- Ability to work retail store hours as necessary, including nights, weekends and holidays.
- Ability to travel for special events and trainings as needed
- Ability to work in a fast-paced, evolving environment
- Organized and detail oriented
- Flexibility to perform different tasks based on day-to-day business needs.
- Experience in luxury hospitality industries; restaurant, hotel, retail, security
- Ability to work with VIP Clients
- Organizational and time management skills
- Entrepreneurial, flexible and independent
- Possess strong commitment to fostering a team environment and collaboration
- Strong sense of urgency
- Must have authorization to work in the United States or in the country where the position is based
- Ability to handle sensitive matters with efficiency and discretion
- Excellent organizational and interpersonal communication skills are required

**Education**
- Preferred associate’s or bachelor’s degree in hotel management