Team Leader Account Development

hace 3 meses

Ciudad de México CDMX Amex A tiempo completo

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

**How will you make an impact in this role?**

This position is of a People Leader role in the Customer Engagement Network (CEN) for Argentina & IDC, Mexico. CEN is a global team of 10,000+ dedicated colleagues who put our customers at the center of everything they do.

**Support and Customer Experience.**

Working outside of traditional hierarchies, the new roles offer specialist support for Customer Care Professionals (CCPs) to deliver extraordinary service every day to American Express consumer Card Members around the world by following the Customer First Principles. Through their strong collaboration, these two Specialist Pod Leader roles work collectively to support and drive performance amongst their pods of CCPs while holistically modelling Leadership Behaviors.

As a Pod Leader you will split your time between your Pod Leader duties and your Specialism:
**Pod Leader**: As a **People Leader** you will be driving a positive culture through strong leadership and effectively inspiring, motivating and influencing CCPs, creating a sense of community in your **Pod** - (a group of CCPs who will be reporting to you directly), through 121 check-ins, huddles and enabling a Peer Coaching culture. As well as acting as first point of contact for well-being, you’ll show your backing for your CCPs through effective development conversations. You will also be partnering closely with other Pod Leaders, managing sensitive conversations and administrative input required of formal performance management and absence management.

**Your Specialism - Customer Experience**:You will be a passionate advocate of effective coaching,** **dedicated to driving CCP performance through coaching while** **partnering closely with other Pod Leaders. As a Pod Leader - Customer Experience, you will work in 3-month rotations, supporting the top 90% and the bottom 10% CCPs, whilst coaching to any and all behaviors holistically including Value Generation, using LEAD coach principles to drive world-class customer service and results.

**Responsibilities**:

- Be a culture carrier who embodies Amex’s Blue Box values, and cascade to others
- Help establish a growth mindset culture, and a culture of continuous learning
- Act as a _Connector Leader_ by enabling your pod to learn from new relationships in an expanded network of Pod Leaders
- Demonstrate outstanding and approachable leadership to a group of CCPs as their designated Pod Leader
- Motivate and inspire CCP colleagues in your pod to achieve their career targets through frequent and meaningful development conversations, including the mid-year and year-end review process
- Lead your pod through your inclusive leadership, and by rewarding and recognizing performance and effort
- Adapt to real-time demands by taking live customer escalations and/or customer calls
- Collaborate with all Pod Leaders to react to real-time queries from CCPs, supporting them with customer conversations and escalations and/or customer calls
- Take accountability when the team under performs and assesses the team’s skill levels and competencies, providing CCPs within your Pod, dedicated performance improvement plans, in partnership with Colleague and Labor Relations (CLR) as required, holding colleagues accountable for their results. Manages absence and attendance ‘end to end’ for CCPs within your Pod with a supportive colleague well-being approach
- Facilitate effective return to work meetings with CCPs within your Pod returning from a leave of absence
- Conduct administrative tasks associated with formal performance and absence management plans, consistent with CEG policies and guidelines, chairing informal and formal disciplinary meetings. Support your colleagues by picking up specialist responsibilities outside of your own when required, to ensure smooth running of operations
- Innovatively lead in a hybrid environment, promoting colleague interactions and connection to drive engagement, culture, and business

  • Account Receivable Team Leader

    hace 3 meses

    Ciudad de México, CDMX EcoVadis A tiempo completo

    **Company Description**: - Work smart, have fun and make an impact!_ **Our purpose is to guide all companies toward a sustainable world.** EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give...

  • Sr Team Leader

    hace 6 meses

    Ciudad de México Percepta International A tiempo completo

    Sr Team Leader MX-DF-Mexico DF **Description**:** What You’ll Be Doing** The Senior Team Leader is primarily responsible for the day-to-day leadership and performance of a team of agents and lead agents in the Customer Relationship Center (CRC). The Senior Team Leader will direct, supervise, evaluate and coach their direct reports ensuring an exceptional...

  • Territorial Account Development Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México AIG A tiempo completo

    Territorial Account Development ManagerWe are seeking a highly skilled and results-driven Territorial Account Development Manager to join our Sales & Marketing team in Mexico. The ideal candidate will have a proven track record of driving sales success in retail settings, with excellent negotiation, persuasion, and communication skills.The successful...

  • Billing & Collection Team Leader

    hace 3 meses

    Ciudad de México, CDMX EcoVadis A tiempo completo

    **Company Description**: - Work smart, have fun and make an impact!_ **Our purpose is to guide all companies toward a sustainable world.** EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give...

  • Key Account Development Manager

    hace 5 días

    Ciudad de México, Ciudad de México Novus International A tiempo completo

    Job OverviewNovus International is a leading provider of innovative animal nutrition solutions. We are seeking an experienced Key Account Development Manager to join our team in Mexico.

  • Senior Sales Team Leader

    hace 4 semanas

    Ciudad Apodaca, Nuevo León, México Sanmina Corporation A tiempo completo

    Sanmina Corporation is a leading electronics manufacturing services company that offers a unique opportunity for a Senior Sales Team Leader to join their team.The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience.Job Description:Sales leaders with 4 years of experience are sought after by Sanmina...

  • Account Development Representative

    hace 7 meses

    Ciudad de México MongoDB A tiempo completo

    The worldwide data management software market is massive (IDC forecasts it to be $136 billion by 2027!). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront...

  • Key Account Manager Leader

    hace 3 meses

    Ciudad de México, CDMX Solventum A tiempo completo

    Job Description: Key Account Manager Leader (Solventum) CDMX 3M Health Care es ahora Solventum En Solventum, mejoramos vidas a través de una atención más inteligente y más segura. Como una nueva empresa con un largo legado de creación de soluciones revolucionarias para los retos más difíciles de nuestros clientes, somos pioneros en innovaciones...

  • Customer Success Team Leader

    hace 1 mes

    Ciudad de México, Ciudad de México Maersk A tiempo completo

    About the OpportunityWe are seeking a highly skilled and experienced Customer Success Team Leader to join our team in Mexico City, Mexico. As a key member of our Global Service Center (GSC), you will play a vital role in managing the customer success partner team and supporting the area sales team in growing assigned accounts.Job DescriptionManage the...

  • Software Development Leader

    hace 4 semanas

    Ciudad de México, Ciudad de México CMAS Adquirente, S. de R.L. de C.V. A tiempo completo

    Unlock your potential as a Software Development Leader at CMAS Adquirente, S. de R.L. de C.V.Company OverviewOur company enables millions of people to move money between buyers and sellers using our payments solutions. With a worldwide team, we help over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with...

  • Engineer Team Leader

    hace 7 meses

    México Watlow Electric Manufacturing, Inc. A tiempo completo

    Una oportunidad de crecer con nosotros ¿Disfrutarías trabajar en el acelerado mundo de la tecnología industrial? Si es así, te tenemos una oportunidad sobresaliente para unirte a nuestro Equipo Watlow, donde trabajamos con muchas de las más grandes compañías como líderes en tecnología y soluciones. Estamos generando impactos positivos cada día que...

  • Account Team Lead

    hace 1 día

    Ciudad de México, Ciudad de México Edelman A tiempo completo

    Job Overview:The Account Team Lead at Edelman plays a pivotal role in driving project success and delivering exceptional client experiences. This key position involves overseeing large projects, leading small teams, and fostering strong relationships with clients.About the Role:We are seeking an experienced professional to join our team as an Account Team...

  • Senior Business Development Leader

    hace 1 semana

    Ciudad de México, Ciudad de México CEI Fleet Collision and Safety A tiempo completo

    CEI Fleet Collision and SafetyWe are seeking a highly motivated Senior Business Development Leader to lead our commercial account management team. The ideal candidate will have a strong background in sales, leadership, and client relationship management.Job Description:This role is responsible for driving revenue growth through strong commercial skills and...

  • Sales Leader Development Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Altair Engineering A tiempo completo

    Altair Engineering is seeking a talented Sales Leader Development Specialist to join our Energy team. This exciting role offers the opportunity to build a successful sales career and contribute to the growth of our organization.About the RoleThis position will play a key role in developing the next generation of sales leaders within our company. The ideal...

  • Account Manager

    hace 1 mes

    Ciudad de México, Ciudad de México Corporativo Lumston A tiempo completo

    Account Manager Job SummaryCorporativo Lumston is seeking an experienced Account Manager to join our team. As an Account Manager, you will play a key role in driving sales growth and customer satisfaction.Main ResponsibilitiesDevelop and maintain strong relationships with existing and potential clients.Identify and pursue new business...

  • Full Stack Development Leader

    hace 1 semana

    Ciudad de México, Ciudad de México Capital One A tiempo completo

    Captial One is seeking a Full Stack Development Leader to join our team in Mexico. As a leader, you'll have the opportunity to drive innovation and growth across multiple projects.With at least 6 years of experience in DevOps Engineering and 3 years in Cloud Native technologies, you'll be responsible for collaborating with cross-functional teams to deliver...

  • Account Manager

    hace 2 meses

    Ciudad de México, CDMX Celanese International Corporation A tiempo completo

    Descripción General: **Account Management Role** The Industrial, Medical and Consumer (IMC) Account Manager Role (AM) will be part of the Celanese Engineered Materials US/MX Sales Team and report to the Regional Sales Manager within the region. The IMC AM will be responsible for delivering accretive revenue and volume growth within a specified geographic...

  • Team Leader Modern Trade

    hace 1 mes

    Ciudad de México, CDMX Reckitt A tiempo completo

    Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...

  • Sales Team Leader

    hace 2 meses

    Ciudad de México, CDMX Medical Departures Inc. A tiempo completo

    **About Us**: Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries. Weare a fully remote company. The team is spread throughout Latin-America, Europe, Africa, and Asia. With more than 50 team members, the team forms a...

  • Support Team Leader

    hace 3 meses

    Ciudad de México, CDMX SiteMinder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...