Service & Client Coordinator

hace 7 días

Saltillo, México SKIDATA A tiempo completo

**Job Title**:Service & Client Coordinator

**Department**:Service (Customer Support)

**Reports to**:Customer Support Manager

SKIDATA Group is a global leader in access control solutions. Our solutions are found in ski resorts, shopping malls, major airports, municipalities, sports stadiums, trade shows and amusement parks around the world. Headquartered in Salzburg, Austria, and with 23 subsidiaries around the globe, with approximately 1000 professionals internationally apart of the SKIDATA team. A rewarding career at SKIDATA awaits you

SKIDATA is looking for a **Service & Client Coordinator** to join our Support Center team. This team member will help ensure that our 1000 SKIDATA installations in North America are able to continue operating at their optimal level. This agent will be responsible for supporting customer service activities for enhancing productivity and performing specific regions. Responsible for scheduling all service request orders and preventative maintenance visits and reconciling against all incoming requests to ensure successful completion/response concerning agreed service contracts or priorities. Will assist in ensuring departmental goals are met.

**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following, but are not limited to:

- Responsible for successful scheduling of service requests and primary point of contact on scheduling concerns, issues, or questions from internal or external customers.
- Effectively and efficiently plan and schedule preventative maintenance visits with the customers to ensure completion within the specified period; ensure departmental goals are met.
- Effectively and efficiently manage the schedule for technicians; assign service request orders appropriately, demonstrating an understanding of the issue at hand.
- Review list of open incidents daily, quoting, ordering requested parts, and follow up in purchase requests; work in conjunction with warehouse staff to ensure delivery of parts to technician/location.
- Review list of open incidents daily, ordering requested parts and follow up in purchase requests; ensure delivery of parts to technician/location as needed, using set procedures; Follow up with supply chain to ensure timely completion of orders.
- Provide customers with accurate schedules and ETA, when required and able; effectively manage the customer expectations; provide updates and follow-up information in a timely matter.
- Contact the customer on issues and concerns regarding any assigned service order and resolve any dispute. Address first level escalations; appropriately escalate higher-level issues to proper personnel; ensure exceptional customer service is maintained.
- Assist with efficiently planning field service technician/engineer's schedule and prepare for unexpected changes. Also, confirm set schedules with the customer, service managers, and Project Managers. Ensure daily service requests are assigned to technicians/engineers in the region.
- Daily audit of service order invoices and properly invoice with the correct billing information and collaboration with the corresponding departments to correct any master data issues or inconsistencies.
- Follow up and address customers feedback or concerns from surveys and escalate to the appropriate department if needed.

**QUALIFICATIONS**

This is an experienced level position within the Service/Customer Support Department.To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- A minimum of 5+ years’ experience working in a service support environment working in a customer service, billing or accounting support role for a mid to large size company. Experience working in a high-volume call center preferred.
- Exceptional customer service skills.
- Solid math skills and the ability to make quick and accurate math calculations is essential for job success.
- Intermediate knowledge or background in accounting.
- Must have strong critical-thinking skills to be able to quickly analyze, isolate and resolve billing issues.
- Proficiency in Microsoft Word, Excel, PowerPoint, and experience using Service Management software or ERP system is a plus.
- Excellent communication skills (verbal and written).
- Fluency in English (verbal and written) a plus.
- Fluency in Spanish (verbal and written).
- Willingness and ability to travel.
- Must possess aptitude to learn new technologies.

**EDUCATION / EXPERIENCE**

High school diploma or higher educational degree (Associate’s or BA/BS etc.) in Business or Accounting or related field. A minimum of 5+ years’ experience working in a service support environment working in a customer service, billing or accounting support role for a mid to large size company. Experience working in a high-volume call center preferred. Or an acceptable equivalent combination of education and experience.

*

  • Service & Client Coordinator - Administrator

    hace 2 semanas

    Saltillo, México SKIDATA A tiempo completo

    **Job Title**:Service & Client Coordinator - Administrator **Department**:Service (Customer Support) **Reports to**:Customer Support Manager SKIDATA Group is a global leader in access control solutions. Our solutions are found in ski resorts, shopping malls, major airports, municipalities, sports stadiums, trade shows and amusement parks around the world....

  • Coordinator

    hace 2 meses

    Saltillo, México ELEVATE A tiempo completo

    **Role** Assessment Coordinator **Location** Monterrey, Mexico **Who we are** At ELEVATE, we offer a unique and impactful career journey designed to empower our teams to influence change. Join our team for a truly international experience. With 24+ offices globally (and still growing), you will have exposure to real issues that span the globe. Fasten...

  • Coordinator

    hace 5 horas

    Saltillo, México ELEVATE A tiempo completo

    **Role** Assessment Coordinator **Location** Monterrey, Mexico **Who we are** At ELEVATE, we offer a unique and impactful career journey designed to empower our teams to influence change. Join our team for a truly international experience. With 24+ offices globally (and still growing), you will have exposure to real issues that span the globe. Fasten...

  • Cbsm - Global Customer Service Coordinator Sr

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Chubb INA Holdings Inc. A tiempo completo

    Job RequirementsPosition SummaryGlobal Customer Service Coordinator will be responsible for assisting the Global Customer Service Manager with coordination and implementation of a support model that provides greater support to our end users globally.In addition, the Customer Service Coordinator will provide technical support to end users, troubleshooting...

  • Intake Coordinator

    hace 3 semanas

    Saltillo, México Despacho Pacheco Couceiro A tiempo completo

    Despacho Pacheco & Couceiro **WHO YOU ARE**: We are looking for an experienced intake coordinator to join our growing sales team assisting our law firm with the processing of new clients. You see your job as an intake coordinator as a mission to ensure that your client is at the center of the experience. It's not only about winning cases, it's about the...

  • Payroll Inputs Coordinator

    hace 3 semanas

    Saltillo, México PepsiCo A tiempo completo

    Overview: Are you looking for a challenging opportunity in an organization with a dynamic, innovative, and diverse environment? If so, your future is at PepsiCo. As a world class company, we seek excellence in everything we do. Therefore, we need talented, innovative people who are passionate about what they do. We are currently looking for a **Payroll...

  • Payroll Inputs Coordinator

    hace 3 semanas

    Saltillo, México PepsiCo A tiempo completo

    **Overview** Are you looking for a challenging opportunity in an organization with a dynamic, innovative, and diverse environment? If so, your future is at PepsiCo. As a world class company, we seek excellence in everything we do. Therefore, we need talented, innovative people who are passionate about what they do. - We are currently looking for a **Payroll...

  • Service Desk Soporte Técnico Jr

    hace 2 semanas

    Saltillo, México Open Service A tiempo completo

    Por crecimiento, queremos invitarte a formar parte de nuestras filas de talento como: Soporte Tecnico SISTEMAS, Soporte Tecnico Horario Rotativo Turno matutino 7:00 am a 4:00 pm (presencial) Turno Vespertino de 1:00 pm a 10:00 pm(Home Office) Nocturno de 10:00pm a 7:00 am(Home Office) Turno Vespertino, Nocturno y fin de semana Home Office los descansos son...

  • Safety Coordinator

    hace 2 semanas

    Saltillo, México Uline A tiempo completo

    **Safety Coordinator** **Monterrey Branch** **Carr. Miguel Aleman KM 21 #6** **Prologis Park Apodaca** **Apodaca, N.L. Mexico 66627** Find fulfillment in your career - at Uline! As Safety Coordinator at our Monterrey branch, promote safety programs that reduce risks to our people and help us continue our industry-leading warehouse safety...

  • Service Desk Soporte Técnico Jr

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Open Service A tiempo completo

    Por crecimiento, queremos invitarte a formar parte de nuestras filas de talento como: Soporte Tecnico SISTEMAS, Soporte Tecnico Horario Rotativo Turno matutino 7:00 am a 4:00 pm (presencial)Turno Vespertino de 1:00 pm a 10:00 pm(Home Office)Nocturno de 10:00pm a 7:00 am(Home Office) Turno Vespertino, Nocturno y fin de semana Home Office los descansos son dos...

  • Analista de Service Desk

    hace 7 días

    Saltillo, Coahuila de Zaragoza, México Open Service A tiempo completo

    Somos una empresa 100% mexicana con más de 30 años en el mercado brindando soluciones de valor para nuestros clientes en el segmento de las Tecnologías de la InformaciónAnalista de Service DeskHorario: Diurno de 7 am a 7 pmUbicación: Oficina en BOULEVARD DIAZ ORDAZ KM 335.5 S/N SAN PEDRO GARZA GARCIASueldo: $10,500 pesos mensuales ($9,700 libres más...

  • Finance Coordinator

    hace 2 meses

    Saltillo, México CBRE A tiempo completo

    Posted- 09-Mar-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Accounting/Finance, Administrative- Location(s)- Monterrey - Nuevo Leon - Mexico, San Pedro Garza Garcia - Nuevo Leon - Mexico**CBRE Group, Inc.** es la empresa de inversión y servicios de bienes raíces comerciales más grande del mundo, con ingresos en 2018 de $21,300...

  • Intake Coordinator

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Despacho Pacheco Couceiro A tiempo completo

    Despacho Pacheco & CouceiroWHO YOU ARE:We are looking for an experienced intake coordinator to join our growing sales team assisting our law firm with the processing of new clients. You see your job as an intake coordinator as a mission to ensure that your client is at the center of the experience. It's not only about winning cases, it's about the holistic...

  • Tracking Logistics Coordinator

    hace 7 días

    Saltillo, Coahuila de Zaragoza, México Worldwide Express A tiempo completo

    PURPOSEThe Logistics Tracking Coordinator will work in direct partnership with the Operations and Booking teams to maintain open lines of communication with our customers and carriers ensuring the timely completion of first-class service for all shipments.ESSENTIAL DUTIES & RESPONSIBILITIESProactively contact carriers and customers to ensure pickup and...

  • Warehouse Coordinator

    hace 3 semanas

    Saltillo, México Elettric80 A tiempo completo

    E80 Group, located in Viano, Italy is a leading global provider of automated intralogistics systems for the consumer products industry. Our vision is to optimize the value chain of our customers by increasing productivity and quality across their facilities. Safety, Technology innovation, and Integration are key elements of our solutions and services. E80...

  • Safety Coordinator

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Uline A tiempo completo

    Safety CoordinatorMonterrey BranchCarr. Miguel Aleman KM 21 #6Prologis Park ApodacaApodaca, N.L. Mexico 66627Find fulfillment in your career - at Uline As Safety Coordinator at our Monterrey branch, promote safety programs that reduce risks to our people and help us continue our industry-leading warehouse safety recordBetter together This position is...

  • Agente de Servicio Al Cliente Bilingüe

    hace 2 semanas

    Saltillo, México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en San Nicolás de los Garza, Nuevo León**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando...

  • Analista de Service Desk

    hace 1 semana

    Saltillo, México Open Service A tiempo completo

    Somos una empresa 100% mexicana con más de 30 años en el mercado brindando soluciones de valor para nuestros clientes en el segmento de las Tecnologías de la Información Analista de Service Desk **Horario**: Diurno de 7 am a 7 pm **Ubicación**: Oficina en BOULEVARD DIAZ ORDAZ KM 335.5 S/N SAN PEDRO GARZA GARCIA **Sueldo**: $10,500 pesos mensuales...

  • Security Coordinator

    hace 3 semanas

    Saltillo, México Pinkerton A tiempo completo

    We are as invested in your career as you are. As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today,...

  • Security Coordinator

    hace 2 semanas

    Saltillo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...