Csc Mx Project Support Specialist

hace 6 días

Guadalajara, México Siemens A tiempo completo

Position Overview

At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company’s success. We are focused on ensuring that zero harm is done to our employees and zero defects are created in our processes. We utilize lean principles and digitalization to continually improve our processes and customers’ experience. We empower our employees to act as owners and trust our managers to self-direct their teams and innovate to succeed. We communicate honestly and drive transparency to learn from our mistakes and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
- The Project Support Specialist will serve as primary contact for Project Managers. This individual will collaborate with other organizations within Siemens to ensure our customers’ needs are met while managing customer expectation accordingly to maintain a successful relationship.
- Responsibilities:
The Project Support Specialist will be responsible for:

- Provide support to project managers on post shipment challenges.
- Collaborate with plant warranty and customer support teams to order parts.
- Tracking of warranty parts to jobsites.
- Follow up with plant warranty team on orders.
- Learn Compas and SAP to enter necessary parts in system.
- Use project management software to formalize and manage issues to solve or refer issues to appropriate team member
- Demonstrate professional demeanor with high principles and emotional intelligence when resolving standard product and engineered product questions presented by customers and co-workers.
- Follow up and update open Purchasing Orders
- Track shipping

Knowledge, Skills & Abilities

**Required Skills**:

- High Level of professionalism and excellent customer service skills.
- Desire to learn assigned business segment product line with self paced internal product training.
- Must have organizational knowledge to obtain proper product support, Travel and social development with these key persons is critical.
- Must have the ability to navigate through multiple catalogs and online tools to provide product support.
- Must be able to cross, identify, select, and provide replacement parts.
- Must be able to review and understand drawings, specifications sheets, and instruction sheets.
- Ability to multitask and handle a high volume of work accurately
- Excellent verbal, written, and organization skills.
- Ability to work within a team environment.
- Must be a self-starter.
- Must be detailed oriented.

Required Knowledge/Skills, Education, and Experience:

- Bachelor’s degree in related discipline
- 1-3 years practical Customer/Sales Support experience supporting construction, mechanical, or electrical industries.
- Knowledge of Microsoft Office
- Must be a strong team player able work within a cross functional team environment.
- Ability to learn COMPAS GO & SAP Jira

Preferred Knowledge/Skills, Education, and Experience:

- Strong data analytical and problem-solving skills in identifying patterns and trends.
- Excellent organization skills.
- Multilingual a plus
- Strong communication skills - verbal and written

**Organization**: Smart Infrastructure

**Company**: Siemens, S.A. de C.V.

**Experience Level**: Mid-level Professional

**Job Type**: Full-time

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