Technical Support Specialist

hace 3 semanas


Guadalajara, Jalisco, México Helpware A tiempo completo

At Helpware, we are seeking an experienced Technical Support Specialist to join our team. The ideal candidate will have a strong background in technical support and experience working with complex systems.

As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers. This includes responding to customer inquiries, troubleshooting technical issues, and documenting all interactions.

The salary for this position is estimated to be around $80,000 - $110,000 per year, depending on location and experience.

Job Description:

We are looking for a highly skilled Technical Support Specialist who can work effectively in a fast-paced environment. The successful candidate will have:

  • At least 3-5 years of experience in technical support or a similar role
  • Strong technical troubleshooting skills and problem-solving abilities
  • Excellent communication and interpersonal skills
  • A passion for delivering exceptional customer service

Required Skills and Qualifications:

To be successful in this role, you will need:

  • Experience working with Microsoft Windows operating systems and server platforms
  • Familiarity with Linux and Unix operating systems
  • Knowledge of containerized machines (Docker, K8s, Ansible, Jenkins)
  • Active Directory or other LDAP directory experience
  • Basic knowledge of IT networks

Benefits:

Helpware offers a competitive salary and benefits package, including:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) matching

Others:

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please apply today



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