IT Support Specialist

hace 3 días

Nuevo Laredo, México Buckland A tiempo completo

**Who we are**

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.

Buckland is looking for an **IT Support Specialist
- Bilingual**

**What you’ll be doing**

**You will be responsible for**
- Manage and oversee invoice distribution.
- Manage Field incoming helpdesk requests from end users, provide front line support via ticketing system, phone or in person.
- Installation, monitoring, maintenance, support, and optimization of Windows systems.
- Participate in reviewing systems, testing and deploying updates. Follow ITIL/ITSM best practices for incident management, problem management, and continuous service improvement.
- Taking team and staff needs and improving solutions through planning, design, review and installation tasks.
- Detailed documentation or actions and creating and updating support documentation with all daily tasks. Creation of process documentation as product support grows.
- Actively tracking, documentation, management of Buckland IT resources and fulfill tasks under the direction of IT teams to ensure hardware, software and network are available 98+% of time on 24/7 basis, excluding scheduled downtime.
- Collaborate with other IT teams, vendors, and stakeholders to ensure seamless integration of support services and incident management processes.
- Participate in on-call afterhours and weekend incident support to meet SLA’s

**What we need from you**
- Past technical on-call experience.
- Experience in any of the following areas would also be an asset; warehousing, customs brokerage, importing, exporting, logistics, supply chain systems.
- Experience in providing successful coaching and 1 on 1 training of software or services.
- Self-motivated with prove problem-solving skills while under deadlines and ability to self-organize tasks, communicate clearly and problem solve in a similar role
- Bilingual communication skills (writing and speaking) in English and Spanish is mandatory
- Requirement to be able to travel in CA, US, or MX up to 20% as required.

**What skills & experience you’ll bring to us**
- Proven ability to collaborate, develop and grow not only technology skills throughout your team and peers, but also soft skills such as customer service and professionalism.
- ITIL Foundations certification, knowledge of ITSM processes, tools, and best practices
- Virtual server technologies such as VMWare
- Networking fundamentals or proven networking certification
- Cloud Infrastructure, Microsoft SQL Server, Microsoft 365, and Azure experience, Applied knowledge of PowerShell scripting, Microsoft Exchange online or equivalent cloud-based system.
- Networking involving multiple platforms, Cisco/Nortel/HP/Dell/other vendors.
- Valid Passport and ability and desire to occasionally travel to Canada, USA.

**Want to apply? Get in touch today**

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. This applies to all terms and conditions of employment, including: recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Nuevo Laredo, Tamps.: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Windows: 4 years (preferred)
- Help desk: 3 years (preferred)

Work Location: In person

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