Customer Support Specialist I

hace 5 meses

Manzanillo, México Uber Freight A tiempo completo

About the Role

Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carriers to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered and empty while providing excellent customer service to our customers.
- Additional Responsibilities Regarding Customer and Carrier Relationships
- Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Specialist
- Communicate any service issues to customer and team
- Identify and update status on which Carrier missed pick-up or delivery; provide sufficient comments for communication to customer
- Monitor and troubleshoot any problems to ensure on time service
- Proactively notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary
- Update load status in system, e.g., loaded, pick-up, delivery, empty, etc.
- Update TMS with notes with any issues that may occur
- Utilize TMS to actively manage on-time performance and automation objectives

Basic Qualifications
- Experience not required
- Basic Math (Includes aptitude to learn how to calculate mileage as it relates to the passage of time)
- Bachelor’s degree
- Advanced Spanish and English written, oral, and presentation communication skills

Preferred Qualifications
- Knowledge of Freight Industry
- Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas
- 1 Years of customer service experience

  • Customer Support Specialist I

    hace 1 mes

    Manzanillo, México Uber Freight A tiempo completo

    **Schedule**:Lunes a Viernes de 9:00 am a 6:00 pm I sabados de 9:00 am a 1:00 pm **Job Type**: On-site **Acerca del rol** Uber Freight está en búsqueda de profesionistas de atención al cliente con experiência en el campo de la importación. Nuestros especialistas monitorearan, gestionaran y administrarán las funciones de Aduanas y atencion a cliente...

  • Document Control Specialist I

    hace 2 semanas

    Manzanillo, Colima, México Aecom A tiempo completo

    AECOM Job OpportunityWe're seeking a skilled Document Control Specialist I to join our team at AECOM, a world-class infrastructure consulting firm. As a key member of our team, you will play a vital role in ensuring the successful execution of our projects by implementing and managing our document control systems.Key ResponsibilitiesImplement the document...

  • Customer Support Specialist Ii

    hace 1 mes

    Manzanillo, México Uber Freight A tiempo completo

    **Horario de trabajo: L-V 9:00 am a 6:00 pm y Sabados de 9:00 am a 1:00 pm** **Modelo de trabajo: On site** **Nível: S2** **Acerca del rol** Uber Freight está en búsqueda de profesionistas de atención al cliente con experiência en el campo de operacion maritima. Nuestros especialistas monitorearan, gestionaran y administrarán las funciones de...

  • Document Control Specialist I

    hace 5 meses

    Manzanillo, México AECOM A tiempo completo

    Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the...

  • Document Control Specialist I

    hace 6 meses

    Manzanillo, México AECOM A tiempo completo

    Job DescriptionAECOm has position available for Document Control Specialist I based out of Manzanillo. The responsabilities include but are not limited to: Implementation of the document control system for engineering and construction management projects.Management of project document deliveries, interaction with internal and external clients.Document...

  • Accounts Receivable Specialist

    hace 2 semanas

    Manzanillo, Colima, México Crane Worldwide Logistics A tiempo completo

    **Cash Application Role**Key Responsibilities:Process cash applications in accordance with established procedures.Enter corrections for cash applications, including adjustments and credit offsets.Research and resolve valid customer refunds.Communicate with stations regarding payment discrepancies.Maintain and distribute cash receipt reports according to...

  • Asistente de Soporte Técnico

    hace 2 semanas

    Manzanillo, Colima, México Grupo Cima A tiempo completo

    En Grupo Cima, we are a Mexican company with over 20 years of experience in the market, offering integrated logistics services to facilitate import and export operations for our clients.As a technical support specialist, you will be responsible for:Installing, configuring, and maintaining hardware, software, and computer systems.Performing repairs and...