Product Support Analyst, Associate

hace 2 semanas


Ciudad de México Infor A tiempo completo

**Product Support Analyst, Associate**

**Location: Mexico City, Mexico**

**A Day in The Life Typically Includes**:

- Use analytical and problem-solving skills to efficiently investigate and resolve customer issues reported though a ticketing system.
- Deploy and configure middleware infrastructure such as Apache, WebLogic and WebSphere as well as RDBMS systems such as PostgreSQL, Aurora, Oracle and SQL Server to replicate customer issues as needed.
- Work closely with R&D, Product Management and Services team on software defects, enhancement requests and consulting issues respectively.
- Meet or exceed all departmental goals including response times, customer satisfaction levels and knowledgebase contributions.
- Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization.
- Ability to work on call on a rotational basis.

**Basic Qualifications**:

- University/College graduate with degree in Computer Science, Engineering, or relevant software/computer related fields or equivalent.
- Familiarity with SQL and an understanding of relational database systems.
- English and Spanish language skills.
- Communication, organizational, and problem-solving skills.
- Good exposure to object-oriented programming.
- Aptitude to learn quickly and independently.
- Ability to work flexible hours.

**Preferred Qualifications**:

- Working knowledge of middleware infrastructure such as Wildfly, Apache, WebLogic and WebSphere, AWS, Aurora, PostgreSQL.
- Eclipse IDE, setup, and remote debugged java code as necessary.
- Groovy and JavaScript knowledge.
- Advanced SQL.

Tipo de puesto: Tiempo completo

Horario:

- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Bebidas gratis
- Estacionamiento gratuito
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
- Vales de restaurante


  • Cloud App Associate Analyst

    Encontrado en: Jooble MX O C2 - hace 2 semanas


    Ciudad de México Tiger Text A tiempo completo

    Job Description The Hybrid Cloud School program enable our newly hired young professional to become more effective Cloud Engineer. During this process, the young professional will demonstrate their soft and hard skills and will make evident their proficiency in the Logicalis Values. The young professional program will have a duration of 12 weeks, and at...


  • Ciudad de México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Principal Associate, HR Support (Asociado de Soporte en RH) We are looking for an HR Support Associate to join our newly established HR team, where you’ll have an opportunity to define and drive an enterprise-wide agenda and manage a broad range of high-visibility projects. The HR...

  • Operations Support Associate

    Encontrado en: Jooble MX O C2 - hace 2 semanas


    Ciudad de México Trusteer Financial A tiempo completo

    Who are we? Trusteer Financial is a growing boutique finance and accounting firm based in New York. We serve as a trusted partner and advisor to companies in the technology, media, entertainment, life sciences, and crypto industries. Our mission is to remove the financial friction of starting and running an enterprise through CFO advisory, Accounting, Tax,...

  • Technical Business Analyst, Product

    Encontrado en: Jooble MX O C2 - hace 2 semanas


    Ciudad de México Incode Technologies A tiempo completo

    The Opportunity We seek a proactive and technical Business Analyst to join our product management team. As a Business Analyst, you will play a vital role in analyzing market trends, collaborating with cross-functional teams, and translating business needs into actionable insights. Your primary responsibility will be to support the product management team...

  • HR Support Analyst

    hace 24 horas


    Ciudad de México Shell A tiempo completo

    **The Role**: In Shell we are looking for a professional with experience in payroll and payroll accounting processes. Our organization is going through a simplification project to reduce transactions and we aim to minimize the activities performed by the payroll analyst in country and systematize or send offshore teams most of the transactional activities...

  • Operations Associate

    hace 24 horas


    Edo. de México Montblanc A tiempo completo

    Reference Code: 90954**Operations Associate**: - México, MEX, MX- PermanentFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than...


  • Ciudad de México Cambridge University Press & Assessment A tiempo completo

    Tech Support Analyst **Salary**: 19,400 MXP monthly Location: Mexico City Contract: Permanent We are looking for a Tech Support Analyst to join our global Tech support team, investigating and resolving technical support issues on Cambridge University Press & Assessment digital products. We are Cambridge University Press & Assessment (CUPA), a...

  • Tech Support Analyst

    hace 4 días


    Ciudad de México Cambridge University Press & Assessment A tiempo completo

    Job Title: Tech Support Analyst **Salary**: Competitive Location: Mexico Contract: Permanent We are Cambridge University Press & Assessment (CUPA), a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. We are looking for a Tech Support Analyst to join our global Tech support team, investigating...

  • Cost Analyst

    Encontrado en: beBee S MX - hace 3 semanas


    Ciudad de México Bosch Group A tiempo completo

    Company Description For over a century the name "Bosch" has been associated with forward-looking technology and trailblazing inventions that have made history. Bosch does business all over the world and is active in the most wide-ranging sectors. As a leading supplier in the automotive industry, Robert Bosch is dedicated to improving relationships with our...

  • Cost Analyst

    Encontrado en: beBee S MX - hace 3 semanas


    Ciudad de México Bosch Group A tiempo completo

    Company Description For over a century the name "Bosch" has been associated with forward-looking technology and trailblazing inventions that have made history. Bosch does business all over the world and is active in the most wide-ranging sectors. As a leading supplier in the automotive industry, Robert Bosch is dedicated to improving relationships with our...


  • Ciudad de México S&P Global A tiempo completo

    **The Role**: Analyst, Product Management & Development - Market Reporting & Trading Solutions **The Location**: Mexico City, Mexico **The Team**: This role sits in the S&P Global Commodity Insights Market Reporting & Trading Solutions (MRTS) Product Management organization and reports into the Associate Director for Refined Products and Cross-Commodity...

  • Technical Support Analyst

    Encontrado en: Jooble MX O C2 - hace 2 semanas


    Ciudad de México Clarivate Analytic A tiempo completo

    We are excited to bring on a new Technical Support Analyst to join our growing team at Clarivate! As first point of contact, you will be responsible for all inbound customer inquiries and providing expertise to customers, distributors, and internal stakeholders. Your main purpose is to diagnose and resolve both technical and product functional inquiries....

  • Product Analyst Consumer ́s 360

    Encontrado en: Jooble MX O C2 - hace 2 semanas


    México Danone A tiempo completo

    * Deeply understand the business and customer needs. * Assist in propagating the product vision across business areas. * Contribute to the product vision, its definition and business value. * Have a close partnership with the Product Owner, supporting the creation and prioritization of the product backlog, maximizing value for the organization. * Ensure...

  • Product Business Analyst, Sales Execution

    Encontrado en: Jooble MX O C2 - hace 7 días


    Ciudad de México Tiger Text A tiempo completo

    Product Business Analyst, Sales Execution Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You provide software and application expertise and analysis to support implementation of the strategy and the solution. How you will contribute You will provide expert...


  • Ciudad de México Odoo, Inc. A tiempo completo

    Odoo is the world's top open-source ERP SaaS software, and Technical Support is the key to our future success! **Customer Support Analyst **coordinate with various service teams to strategically find the best solutions for businesses that use our software. This role collaborates with other client-facing roles, is part of a growing team, and heavily impacts...

  • Associate Product Manager

    Encontrado en: Jooble MX O C2 - hace 2 semanas


    México clara.com A tiempo completo

    We are looking for an Associate Product Manager who will: Conducting research into the needs of our customers regarding cash management, payments, receivables, and investments. Support the analysis of market trends and benchmark competitor strategies to identify opportunities for innovation and differentiation. Help develop and articulate a vision for...

  • Admin Support Analyst

    hace 1 día


    Ciudad de México QIMA A tiempo completo

    **Descripción de la empresa** At QIMA, we’re on a mission to help our clients make products consumers can trust. Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits,...

  • Senior Analyst

    Encontrado en: Jooble MX O C2 - hace 1 semana


    México Nasdaq, Inc. A tiempo completo

    Senior Analyst - Client Support, Calypso, FinTech page is loaded Senior Analyst - Client Support, Calypso, FinTech Apply locations Mexico-Moncayo time type Full time posted on Posted 3 Days Ago job requisition id R0018058 Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and...

  • Sales Support

    hace 1 semana


    Ciudad de México CONAGRA A tiempo completo

    Conagra tiene una cultura inclusiva con el mayor impacto y energía en la industria de alimentos. Nuestro equipo es diverso y adopta el debate para desafiar las condiciones actuales del mercado/negocio. Somos respetados por nuestras extraordinarias marcas, grandes productos, excelentes márgenes y por la consistencia de nuestros resultados. Conagra Brands,...

  • Azure Support Analyst

    Encontrado en: Jooble MX O C2 - hace 2 semanas


    México Inflection Point A tiempo completo

    Why is Perficient the best option? Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion, and...