Trilingual Customer Service Agent

hace 3 semanas

Tlaquepaque, México TATA Consultancy Services (TCS) A tiempo completo

At TATA Consultancy Services we are seeking a highly skilled and customer-focused Trilingual Customer Service Agent to join our growing team. In this role, you will be responsible for providing exceptional customer service to clients in English, Spanish, and Portuguese.

**Responsibilities**:

- Responding to customer inquiries and resolving issues in a timely and efficient manner
- Maintaining accurate and up-to-date customer records
- Assisting with the development and implementation of customer service policies and procedures
- Identifying and suggesting opportunities for process improvements

**Requirements**:

- Fluency in English, Spanish, and Portuguese (oral and written)
- 1+ years of experience in a customer service role
- Strong communication and problem-solving skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in Microsoft Office

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Job Types**: Full-time, Permanent

**Salary**: $23,000.00 - $27,000.00 per month

Ability to commute/relocate:

- 45607, Tlaquepaque, Jal.: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)
- Portuguese (required)

Work Location: One location

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