IT Support Technician
hace 2 semanas
**About the job**
We serve everyday heroes by delivering intelligent software solutions that empower them to make safer, smarter, better decisions. We believe passionately in providing critical knowledge, when, where, and how they need it. Everything we do - from learning to workforce management to risk reduction and beyond - is done to elevate the safety and success of our clients and the communities they serve. Join our mission.
**Essential functions and responsibilities**
- Ensure objectives and service level agreements (SLAs) are met.
- Provide resolution of issues for clients, liaise between clients, customer success team and development team.
- Utilize our case management system, keep track of your own support tickets, and follow through to completion.
- Provide accurate and timely support by documenting all issues and resolutions.
- Maintain communications with customers during the problem resolution process.
**Requirements**:
- English language proficiency (verbal and written).
- 2+ years’ customer service experience.
- 2+ years’ experience troubleshooting web-based software.
- Technical support experience with software as a service preferred (SAAS).
- Solid Relational Database Skills.
- Full cycle LDAP/Active Directory, SSO/SAML, & SCORM Integration implementation experience.
- Familiarity with Command-Line
- JIRA and Salesforce experience
- Bash Script Writing (preferred)
- .Net Experience (preferred)
- Proficiency in Microsoft Office Suite; Outlook, Word, PowerPoint, and Excel (preferred).
**Benefits**
- $25,000 -$32,000 bt
- Law and higher benefits
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Salario: $25,000.00 - $32,000.00 al mes
Horario:
- Diurno
Pregunta(s) de postulación:
- What is your English level?
- How much experience do you have in technical support for SaaS?
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