Quality Support Engineer
hace 1 mes
Join our Amazing Team at dipoleDIGITAL
Are you ready for an exhilarating journey filled with knowledge, career growth, and an international work environment? Look no further dipoleDIGITAL is the perfect place for you to thrive and unleash your full potential.
**Responsibilities**
- Adapt responsibilities based on evolving business needs.
- Audit and enhance data accuracy in the cloud, investigating and rectifying issues.
- Collaborate with team members to troubleshoot and resolve user problems.
- Contribute to product and algorithm improvements through feedback.
- Interpret completion documents to generate data input files.
- Gain expertise in supported systems, supporting their configuration and maintenance.
- Participate in Cloud QA under Product Manager's guidance.
- Engage in on-call rotation and 24/7 Help Desk support.
- Adhere to company and departmental policies and procedures.
**Schedule**:
- Rotation schedule.
- 15 shifts on, 6 days off.
- 12 hour shifts.
- The Group of shifts will alternate between days and nights.
**Qualifications**
- Engineering Degree
- 100% English proficiency (Bilingual)
- Practical experience with Wireless and LAN networks,
- Problem-solving mentality
- Technical troubleshooting skills
- Interpersonal and communication skills
- Microsoft Excel skills - intermediate/advanced
- Preferred: Software knowledge
- Bonus skills: SQL, Networking, MongoDB, VBA.
**Benefits that set us apart**:
- Comprehensive Medical Insurance
- Life Insurance coverage
- Unparalleled professional growth and career development opportunities
- Chance to collaborate with a diverse and talented international team
Join us and be a part of something extraordinary Your future begins at dipoleDIGITAL
Tipo de puesto: Tiempo completo
Salario: A partir de $20,000.00 al mes
Horario:
- Rotativo
- Turno de 12 horas
- Turno mixto
Prestaciones:
- Aumentos salariales
- Estacionamiento de la empresa
- Programa de referidos
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Teléfono de la empresa
- Vacaciones adicionales o permisos con goce de sueldo
Tipos de compensaciones:
- Bono de asistencia
- Bono de productividad
- Bono de puntualidad
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: In person
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