Product Manager

hace 2 meses

Ciudad de México Klar A tiempo completo

**What does KLAR do?**:
Klar is a Mexican fintech startup whose mission is to democratize and revolutionize the way in which financial services have been delivered so far in Mexico, especially since half of the population doesn’t have a bank account. We have served more than 2 million users since our launch in 2019

We offer a rich set of products today across our debit and credit offerings. We have an exciting and ambitious roadmap to bring more capabilities to our product so that we can better serve our users.

**Life at Klar**

We have a very international team with more than 30 nationalities working from Mexico City, Berlin, and remotely. Our founder Stefan Moller is also half German and Mexican, which has allowed Klar to think globally since its inception.

**Who are we looking for?**

We're currently looking for a Product Manager to work with our Credit team, to own and develop our Credit lifecycle process, including but not restricted to the Credit core engine and Collections processes**.** This position is to be performed onsite in our Mexico office.

**Your daily adventures will be**:

- Develop a deep understanding of the needs of our customers and our internal stakeholders.
- Develop a deep understanding of our product and our processes.
- Build a roadmap with the local tech team and stakeholders to deliver both new features and improvements for our customer onboarding processes.
- Take ownership of OKRs defined within the product team on a quarterly basis.
- Deep dive into new topics and become a domain expert for our customer support and operations tools.
- Gather, Structure, and Communicate Requirements.
- Help develop and define a vision to empower our internal teams with technology to bring the best service ever to our customers.

**What you bring to the table**:

- You have 3+ years of experience working at a startup (a fintech is a plus) or in an equivalent high-growth and regulated environment.
- You have 2+ years of experience in managing products with complex varying stakeholders and sources for requirements (Users, Engineering, Marketing, Legal, etc.), experience in fintech products or internal tools is a plus.
- You have experience as a Product Manager with a particular focus on Credit lifecycle, repayment user flows, and collections operations
- You have a university degree or equivalent practical experience ideally in a technical field.
- You are able to drive design discussions with groups of 3-5 cross-functional stakeholders.
- You are familiar with working with data and use data insights to inform your decisions.
- You are able to write concise requirements, documents, and communications.
- You are able to understand technical concepts and communicate them effectively with non-technical stakeholders.
- You are able to develop empathy for people in other markets and economic situations and are able to abstract needs accordingly and document these in writing.
- You understand how a modern technology stack works, microservices, API and event streams are not new words for you.
- You have experience in working with engineering teams and know how software is built and where the complexity lies. You understand that small things can be big things sometimes.
- You have a bias to action and can solve problems by yourself. You are able to dig in the technical weeds yourself, understand technical documents, and can retrieve data even without someone providing you with a shiny user interface.
- Fluent/Proficient in English. Spanish is a big plus.

**What do we offer?**:

- Competitive salary based on performance and experience
- 15 Vacation days
- 30 days of Christmas bonus
- Medical Insurance
- Gympass
- Stock options
- Flexible work environment, with a hybrid model
- Extended maternity and paternity leave
- A modern office with Snacks and drinks
- An international work environment with amazing and highly skilled people
- A world-class team that helps you evolve your skills in areas you're interested in
- An opportunity to have a real impact in one of the most exciting emerging markets

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