Customer Quality Manager Latam

hace 1 mes

Ciudad de México BD A tiempo completo

**Job Description Summary**: How about belonging a leading global medical technology company that acts advancing the world of health? Be part of something bigger

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

With innovative pre-fillable syringes, self-injection systems, safety systems and needle technologies, the Pharmaceutical Systems (PS) team offer an extensive selection of solutions designed to protect, package and deliver drug therapies.

Reporting directly to the Sr Manager, Customer Quality, the Customer Quality Manager, LATAM position is responsible for directing all BD Pharmaceutical Systems Quality Management activities for assigned Regional account customers in Latin America.

This covers negotiation and approval of Quality agreements and customer specifications, management of Customer complaints and escalations, facilitation of Customer audits, and daily Customer support.

The role closely interacts with the Latin America (LATAM) Business Directors/Account Managers, along with regional leaders and WW Quality counterparts to integrate international quality and compliance initiatives.

The role caters for product safety, product quality and compliance with all relevant global regulations and customer expectations. The associate should be able to leverage on a combination of soft skills (outstanding communication, active management of ambiguous situations), Technical background, Quality mindset (effective problem solving) as well as Pharmaceutical environment expertise.

Success is measured in terms of customer satisfaction and well as the impact the associate has to mitigate the frequency and scale of customer concerns linked to product quality issues. Through internal and external stakeholder engagement; and people development; the incumbent produces durable and industry leading results supporting key business drivers.

**Responsibilities**
- Assure a high level of customer satisfaction within the LATAM region for customers.
- Facilitate expert-to-expert discussions between BD and the customer regarding quality topics.
- Negotiate BD’s Quality position with the customer, as necessary, on quality topics.
- Monitor and manage quality initiatives and issues with applicable customer base. Engage with customers in all matters related to product quality. Provide high level "consulting" services to the customer base in all matters related to quality.
- Bring customers’ voices to Pharmaceutical system (projects, future development, issues, trends ) and manage customer impacting issues; prioritizing quality and compliance minded solutions that uphold the company and its standards.
- Proactively manage the triaging, escalation and closure of priority, high risk and escalated customer Complaints: define the issue and scope of the escalation, qualify the impact to the customer; notify management, develop and communicate through the contact matrix; provide regular updates (face-to-face, by phone, etc.) to BD and to the customer on action plans and milestones; participate in batch disposition strategy with site investigators based on knowledge of customer expectations, and internal processes and procedures; follow-up with customers on batch disposition, including submission/opening of RMA (Return Material Authorization), when applicable
- Stay abreast of changing national/regional regulations and/or standards; advise BD and the customer on how best to navigate changes that impact the customer.
- Define and negotiate contractual Quality Agreements, as appropriate; identify customer’s needs and expectations; Influence the use of BD’s standard Quality Agreement template.
- Lead the review and negotiate Specifications with customer(s); ensure alignment on description of non-conformities/conditions, alignment on control methods and alignment on AQL. Ensure that committed Specifications are aligned with BD’s capability and strategy, through established processes (e.g. specification committee).
- Accountable to WW and regional Sales teams and regional leaders for Regional customer quality issues.
- Effectively navigate and lead through the challenges of change and establish global stakeholder engagement focused on win-win solutions.
- Continuously evaluate progress toward objectives, adapting them to meet customer and business needs.
- Pursue and actively manage key stakeholder relationships that support the broader strategy that are impacted by plant/business/function objectives
- Support BD preparation activities for customer audits, as appropriate.

**Required Education & Experience**
- Typically requires a minimum of a BS degree in science, engineering or other relevant discipline
- Experience in the pharmaceutical, med

  • 3pm/gtm Quality Manager

    hace 3 días

    Ciudad de México Upfield A tiempo completo

    **3PM/GTM Manager -LatAm** **Mexico** At Upfield our purpose is clear: we make people healthier and happier with nutritious and delicious, natural, plant-based products that are good for you, our planet; and with packaging that's free from plastic. We've got iconic brands like Rama, Country Crock, Blue Band and Flora that people all over the world know and...

  • LATAM QAQC Manager

    hace 1 semana

    Ciudad de México adm Promotions A tiempo completo

    This LATAM QAQC Manager involves overseeing supplier relationships and production processes within the Latin American region to ensure adherence to corporate social responsibility, quality management, and environmental standards. This position requires driving supplier compliance, implementing quality control measures, and managing a team of direct reports...

  • Latam HR Operations Manager

    hace 1 mes

    Ciudad de México OLX Autos A tiempo completo

    OLX Autos es parte del grupo OLX, uno de las redes de comercio digital de rápido crecimiento - en economías emergentes. Servimos a 322 millones de personas mensualmente en más de 30 - países alrededor del mundo. Proporcionamos seguridad, confianza y tranquilidad en los procesos - de compra, venta y financiación de vehículos semi-nuevos a nuestros...

  • Latam HR Operations Manager

    hace 1 mes

    Ciudad de México OLX A tiempo completo

    OLX Autos es parte del grupo OLX, uno de las redes de comercio digital de rápido crecimiento en economías emergentes. Servimos a 322 millones de personas mensualmente en más de 30 países alrededor del mundo. Proporcionamos seguridad, confianza y tranquilidad en los procesos de compra, venta y financiación de vehículos semi-nuevos a nuestros clientes...

  • Manager, Customer Experience

    hace 1 mes

    Ciudad de México GLIDEWELL LABORATORIES A tiempo completo

    Facilitates and leads LATAM all centers through organizational initiatives and implementation. - Provides strategic leadership to LATAM call center management to ensure all Call Center groups meet quality standards and performance expectations of providing high quality customer service to the Company’s client/customer base. - Develops and sustains a team...

  • Engineer Customer Quality

    hace 6 días

    Ciudad de México ZF Friedrichshafen AG A tiempo completo

    Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary! Country/Region: MX Location: El Salto, JAL, MX, 45680 Company Overview ZF is a global technology company supplying systems for...

  • Latam Engineering Manager

    hace 1 mes

    Ciudad de México Upfield A tiempo completo

    **LatAm Engineering Manager** **Mexico City** **_ Join our Engineering team!_** As a member from the Global Engineering team you will be responsible to ensure that projects are delivered on time, within budget and with a strong focus on construction safety, quality, and Engineering standards in a sustainable and standardized. You will work independently...

  • Customer Marketing Manager

    hace 2 meses

    México Apollo A tiempo completo

    Your mission: We are seeking a passionate and experienced Customer Marketing Manager (LATAM) that will join the Community team, reporting into the Head of Customer Marketing. We have millions of customers that love our product, we need someone to come in and create champions out of them, while strengthening these relationships and improving their outcomes...

  • Sales Manager Latam

    hace 1 mes

    Ciudad de México JOBI A tiempo completo

    A leading company in the Information Technology and Services industry. We are currently seeking a motivated and results-driven Sales Manager LATAM - Hunter to join our dynamic team. As a Sales Manager, you will be responsible for driving sales growth in the Latin America region. **Responsibilities**: - Identify and prospect potential clients in the Latin...

  • Customer Master Administrator LATAM

    hace 2 meses

    Ciudad de México MX19 Alcon Laboratorios S.A. De C.V. Company A tiempo completo

    As a Customer Master Administrator LATAM is responsible for administration and maintenance of external customer master data and the execution of data governance policies and procedures in Salesforce and SAP systems. Creation and Modification of Customer and Professional Accounts in Salesforce Creation and Modification of Commercial Accounts in...

  • Sr. Quality Manager

    hace 1 mes

    Ciudad Juarez, México Hanon Systems A tiempo completo

    **This position will be on-site at the Coclisa Campus in Juarez. Responsibilities will cover all 4 sites in Coclisa - San Lorenzo 2, PDN, Rivereno and Sante Fe.** The Sr. Quality Manager - Juarez complex acts as the management representative for the quality improvement effort across the organization. The Sr. Quality Manager has a responsibility and...

  • Quality Manager

    hace 4 semanas

    Ciudad de México City of Shakopee, MN A tiempo completo

    RESPONSABILITIES: Develop and analyze statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished product. Assure product safety and reliably meets company standard. Formulate and maintain quality control objectives and coordinate objectives with production procedures in...

  • Quality Manager

    hace 1 mes

    Ciudad Juarez, México EMPRESA IMPORTANTE A tiempo completo

    **Descripción del empleo** - 5 years in similar position - Bachelor degree Engineering (Industrial, Mechatronic, Electrical Engineering) - Master's degree in Quality Management/Assurance, manufacturing Engineering, industrial and technical fields (mechanic & electric) Preferred - 5 years as Quality Manager Position - Prefered in _**automotive harness...

  • Senior Quality Manager

    hace 1 semana

    Ciudad de México Eastek International Corporation A tiempo completo

    Summary Eastek is looking for a Senior Quality Manager who can lead the implementation of advanced quality strategies and maintain quality standards such as ISO, IATF, and FDA, among others, at EASTEK International’s office and manufacturing facilities located in Mexico, Dong Guan, and Malaysia, and the centralized offices in the United States of...

  • Quality Manager

    hace 7 días

    Ciudad de México Henkel Mexicana A tiempo completo

    At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home...

  • Quality Manager

    hace 4 semanas

    Ciudad Juarez, México Eaton A tiempo completo

    Eaton’s ES CRDS RESI Residential division is currently seeking a Quality Manager. **What you’ll do**: - To improve organizational effectiveness through the coordination and deployment of the Eaton Quality System to ensure the business meets growth, productivity, and quality objectives. Specific responsibilities will be: Eaton Quality System, and Lead...

  • Customer Quality Engineer

    hace 2 días

    Ciudad Juarez, México BORGWARNER MEXICO A tiempo completo

    **BORGWARNER MEXICO** **Solicita**: **Customer Quality Engineer** **Descripción y Requisitos** The Customer Quality Engineer is the First Quality Contact person with all of the customers. Their overall job deEscrituraion is to represent the company in front of the customer. They are also the voice of the customer as it comes back to the company. (Via...

  • Vendor Development Manager LATAM

    hace 4 días

    Ciudad de México, Ciudad de México Westcon Mexico, S.A. de C.V. A tiempo completo

    Coordinates the program and maintains high-level relationships with Vendor Directors and Executives focused on the development of their Security technology. Demonstrates strong business and financial acumen, leadership skills, and effective communication and influencing abilities. Identifies opportunities to deliver appropriately focused market/brand...

  • Latam Learning Consultant

    hace 3 días

    Ciudad de México GP Strategies Corporation A tiempo completo

    **LATAM Learning Consultant & Demand Planner** GP Strategies Corporation is a global performance improvement solutions provider of training, e-Learning solutions, management consulting and engineering services. GP Strategies’ solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business...

  • Customer Success Manager

    hace 4 semanas

    Ciudad de México Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...