Partner Experience Onboarding Specialist

hace 2 semanas

Ciudad de México Qualtrics A tiempo completo

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

**Why We Have This Role**:
**How You’ll Find Success**
- Partner Satisfaction: Success is measured by the satisfaction and success of the partners you onboard. Building strong relationships, meeting their expectations, and providing exceptional support throughout their onboarding journey will ensure their satisfaction. Regularly seeking feedback and addressing any concerns promptly will demonstrate your commitment to their success.
- Smooth Onboarding Process: A successful onboarding process is characterized by efficiency, organization, and effective communication. Ensuring a seamless transition for partners, minimizing disruptions, and providing the necessary resources and training are key components of success. Meeting or exceeding onboarding timelines and milestones is an indicator of a well-executed process.
- Business Impact: A successful Partner Experience Onboarding Specialist contributes to the overall growth and success of the organization. By effectively onboarding partners, nurturing relationships, and facilitating their success, you can drive business growth, increase partner activation, retention, and revenue generation. Demonstrating positive business impact and achieving key performance indicators (KPIs) related to partner growth and satisfaction are markers of success.

**How You’ll Grow**:

- Expertise in Partner Experience: You will have the opportunity to develop a deep understanding of partner onboarding and management processes. Over time, you can become an expert in designing and executing effective onboarding strategies, enhancing partner experiences, and driving business growth through strong partnerships.
- Relationship Management: This role requires building and maintaining relationships with partners. By honing your communication, negotiation, and stakeholder management skills, you can excel in building strong partnerships and becoming a trusted advisor to partners.
- Cross-functional Collaboration: Collaborating with various internal teams, such as Sales, Marketing, and Product Development, enables you to gain insights into different aspects of the business. You can expand your knowledge and expertise by working closely with these teams, enhancing your understanding of their roles and responsibilities.

**Things You’ll Do**:

- Develop and manage a comprehensive onboarding program for new partners, ensuring a smooth and efficient transition into our organization.
- Serve as the main point of contact for new partners throughout their onboarding journey, providing guidance, answering questions, and resolving any potential issues.
- Collaborate with various internal teams, including Sales, Marketing, and Operations, to ensure alignment and consistent messaging during the onboarding process.
- Conduct virtual and in-person training sessions to educate partners on our products and services, ensuring they have a thorough understanding of our offerings.
- Customize onboarding plans to fit the unique needs and goals of each partner, ensuring their expectations are met and exceeded.
- Proactively identify potential roadblocks or challenges during the onboarding process and work with the appropriate teams to develop solutions.
- Track and analyze partner onboarding data, identifying areas for improvement and implementing necessary changes to streamline and enhance the onboarding experience.
- Collaborate with the product development team to provide feedback from partners regarding product enhancements or improvements.

**What We’re Looking For On Your Resume**:

- Bachelor's degree in Business Administration, Communications, or a related field.
- Proven experience in partner onboarding, customer success, or account management roles.
- Exceptional interpersonal and communication skills, with the ability to effectively communicate complex information to various stakeholders.
- Strong organizational and project

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