Applications Support Sr Analyst

hace 2 meses

Ciudad de México CDMX Citi A tiempo completo

**Responsibilities**:

- The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- Start of day checks, continuous monitoring, and regional handover.
- Perform same day risk reconciliations
- Develop and maintain technical support documentation.
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Ensures that storage and archiving procedures are in place and functioning correctly
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Engages in post implementation analysis to ensure successful system design and functionality.
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
- Acts as advisor or coach to new or lower level analysts.
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

**Qualifications**:

- 5-8 years experience in an Application Support role.
- Experience with some programming languages and willingness/ability to learn.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools.
- Good all-round technical skills
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholde

**Education**:

- Bachelor’s/University degree or equivalent experience**Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

  • Senior Support Analyst

    hace 1 mes

    Ciudad de México, CDMX Cognizant A tiempo completo

    At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and...

  • Applications Support Sr Analyst

    hace 4 meses

    Ciudad de México, CDMX Citi A tiempo completo

    **Responsibilities**: - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. - Start of day checks, continuous monitoring, and regional handover. -...

  • Applications Support Sr Analys

    hace 4 meses

    Ciudad de México, CDMX Citi A tiempo completo

    **Responsibilities**: - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. - Start of day checks, continuous monitoring, and regional handover. -...

  • Ops Support Sr Analyst

    hace 2 semanas

    Ciudad de México Citi A tiempo completo

    The Ops Sup Sr. Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Sr. Analyst serves...

  • Sales Support Sr. Analyst

    hace 6 días

    Ciudad de México PepsiCo A tiempo completo

    **Auto req ID**: 266165BR Are you looking for a challenging opportunity in an organization with a dynamic, innovative, and diverse environment? If so, your future is at PepsiCo. As a world class company, we seek excellence in everything we do. Therefore, we need talented, innovative people who are passionate about what they do. **Sales Support Sr....

  • Sr Analyst IT Business Systems

    hace 9 meses

    Ciudad de México Nestle A tiempo completo

    SR ANALYST IT BUSINESS SYSTEMS SR ANALYST IT BUSINESS SYSTEMS This position will support the Exceedra TPM solution working closely with IT and our business partners to identify and resolve issues within the product and it’s middleware. Responsabilities: - Functional expert to liaise between business and IT supporting teams providing timely...

  • Custody Analyst Sr

    hace 9 meses

    Ciudad de México Santander A tiempo completo

    Custody Analyst Sr Country: Mexico

  • Social Analyst Sr

    hace 1 mes

    Ciudad de México, CDMX Untold A tiempo completo

    Queremos sumar un **Social Analyst Sr**. para The Juju México. Enfocamos la búsqueda a profesionales con experiência en monitorear, medir y analizar datos de redes sociales, proporcionando insights de marca, a su vez será responsable de gestionar y analizar recursos, así como auditar los esfuerzos de comunicación digital y traducir datos en...

  • Custody Analyst Sr

    hace 9 meses

    Ciudad de México Santander A tiempo completo

    Custody Analyst Sr Country: Mexico **WHAT YOU WILL BE DOING

  • Applications Sr Analyst

    hace 2 meses

    Ciudad de México, CDMX Citi A tiempo completo

    **Responsibilities**: - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. - Start of day checks, continuous monitoring, and regional handover. -...

  • HRIS Expert

    hace 4 semanas

    Ciudad de México, Ciudad de México SimplePractice A tiempo completo

    About SimplePractice We're dedicated to improving the health and wellness industry by building innovative solutions for practitioners. Our product supports them on their clinical journey, helps them manage their business, and enables clients to discover and interact with them. We take a practitioner-first approach in everything we do, making it possible for...

  • Apps Support Sr Analyst

    hace 3 semanas

    Ciudad de México Citi A tiempo completo

    **Responsibilities**: - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. - Start of day checks, continuous monitoring, and regional handover. -...

  • Sr. Billing

    hace 7 meses

    Ciudad de México PerkinElmer A tiempo completo

    The Sr. Billing & Collections Analyst will play a critical role in standing up our Mexico Accounting team. Managed by the Mexico Controller, the Sr. Billings & Collections Analyst will be in charge of of all Accounts Receivable Collections, E-Invoicing, and FSCM Collection processes, including providing timely collection and aging reporting of Mexico...

  • Sr. Analyst, Accounts Payable

    hace 4 meses

    Ciudad de México, CDMX FIFA world cup 2026 A tiempo completo

    Sr. Analyst, Accounts Payable - Mexico **Department**:Finance **Employment Type**:Fixed Term - Full Time **Location**:Mexico City Description At FIFA26, our vision is to unite the world through the greatest, most innovative, and inclusive sporting event of all time. The FIFA World Cup 26 will mark the first time that the tournament will feature 48 teams...

  • Sales Support Desk Analyst

    hace 3 meses

    Ciudad de México, CDMX BlackRock Investments A tiempo completo

    **Sales Support Desk Analyst**: **Location**: **Mexico City, Mexico City** Category: **Investment Product** Job Requisition #**:R246277** Date posted**:Oct. 25, 2024

  • Applications Production Support

    hace 2 meses

    03020, Ciudad de México, CDMX Azka IT Consulting A tiempo completo

    **AZKAIT** es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos. Estamos en la búsqueda de tu talento como **Applications Production Support** **Requisitos**: - Licenciatura o Ingeniería en Sistemas o carrera afín culminada. - **Inglés intermedio alto o avanzado**: - Tener buenas...

  • Business Analyst

    hace 1 mes

    Ciudad de México, Ciudad de México Citigroup Inc. A tiempo completo

    Job OverviewThe Operations Support Analyst 2 is an intermediate-level position responsible for providing day-to-day operations support in alignment with Citi's operations support infrastructure and processes.

  • Business Analyst Semi Sr

    hace 2 semanas

    Ciudad de México BADAK Soluciones de TI A tiempo completo

    **¡TE ESTAMOS BUSCANDO!** Badak es una importante compañía de tecnología, la cual busca miembros talentosos, apasionados y comprometidos. Nos encontramos en búsqueda de un: **Business Analyst Semi Sr-Sr** **Requisitos**: - Escolaridad: Lic. Sistemas computacionales o a fin - Experiência en proyectos de desarrollo de software - Experiência mínima de...

  • Sr. Business Systems Analyst

    hace 1 semana

    Ciudad de México Genesys A tiempo completo

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ **Job Description**: Genesys is looking for a highly driven Sr. Business Systems Analyst to join our Chief Data and Analytics Officer team as a member of our customer facing team. This is a unique...

  • Sr. Pricing Analyst

    hace 4 días

    Ciudad de México Newell Brands A tiempo completo

    **Position Title**:Pricing Sr. Analyst** **Location**: Mexico City **Reports to**:Pricing Coordinator This position will be located in Mexico City and will be the right hand of the Pricing Coordinator on administrating commercial agreements, price exceptions request and uploads to SAP for all segments and countries in LATAM. The Pricing Analyst will work...