Helpdesk Analyst

We are currently seeking a Helpdesk Analyst **living in Mexico and with Mexican residency** to join our team.

**Advanced level of Portuguese needed**
- Answers the customers' contacts via agreed channels and record reported issues.
- Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
- Acts as coach & an escalation point for less experienced colleagues
- Ideally University education, preferably technical degree or Microsoft certifications
- Experience of providing remote IT support
- Excellent communication and customer service skills
- This position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc. or its subsidiaries.

**Benefits**:

- Grocery tickets
- Savings funds
- Christmas bonus
- 10 days vacations
- 5 personal days
- Medical insurance
- Life insurance

About NTT DATA Services
- NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._

**Salary**: $20,300.00 per month

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