Helpdesk Analyst

hace 7 días

Desde casa, México NTT DATA Services A tiempo completo

We are currently seeking a Helpdesk Analyst **living in Mexico and with Mexican residency or citizenship** to join our team.

**Advanced level of English AND Portuguese needed** (both languages are needed)**
- Availability to work in 8 hours between the hours of 7AM to 7PM (Monday to Friday)
- Answers the customers' contacts via agreed channels and record reported issues.
- Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
- Acts as coach & an escalation point for less experienced colleagues
- Ideally University education, preferably technical degree or Microsoft certifications
- Experience of providing remote IT support
- Excellent communication and customer service skills
- This position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc. or its subsidiaries.

**Benefits**:

- Grocery tickets
- Savings funds
- Christmas bonus
- 10 days vacations
- 5 personal days
- Medical insurance
- Life insurance

**Salary**: $20,300.00 per month

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