Thousandeyes - Adoption Engineer
hace 3 semanas
**Who We Are**
In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.
**About the Role**
We are looking for an outstanding Adoption Engineer to join our team of super heroes. You will have the opportunity to be the customer interface of an exciting new technology. The Adoption Engineer is a member of the ThousandEyes Systems Engineering team tasked with optimizing adoption and utilization through best practice recommendations. The Adoption Engineer, working in tandem with the Customer Success Specialist, will serve as a post sale technical consultant throughout the customer lifecycle. This role is accountable for ensuring the success of ThousandEyes customers, the execution of adoption-driven playbooks, product trainings, and customer roadmaps.
Responsibilities
- Proactively reach out to customers to build and maintain a trusted advisor relationship and create technical champions
- Collaborate with the Customer Success Specialist and Sales team on account strategy
- Identify customer strategic initiatives and potential use cases
- Engage with customers to drive adoption through best practice recommendations and increase the value ThousandEyes delivers to their business
- Actively identify new and expansion opportunities
- Share customer feedback and improvement requests with the Product team
- Deliver product updates sessions highlighting new capabilities that have been released
Requirements
- 3+ years of Technical Support, Solutions Engineering, Professional Services or similar technical customer facing roles
- Strong desire to learn and ability to work independently in a fast paced environment
- Experience with scripting languages (e.g., Python, Perl, JavaScript)
- Excellent communication, presentation, and problem-solving skills
- English and Spanish are required
- Portuguese and additional languages are highly desirable
- Bachelor’s degree or equivalent in Computer Science or related field
Why Cisco
WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do -you can’t put us in a box But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us.
We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.
U.S. employees have
**access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
-
ThousandEyes - Customer Success Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Cisco A tiempo completoWho We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the "network," which is now both public and private, has become a...
-
Implementation Engineer | ThousandEyes.
hace 4 semanas
Ciudad de México Cisco A tiempo completoAbout ThousandEyes (part of Cisco) The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud...
-
Ciudad de México Cisco A tiempo completoAbout ThousandEyes (part of Cisco) The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud...
-
ThousandEyes - Customer Success Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Cisco Systems, Inc. A tiempo completoThousandEyes - Customer Success Specialist Location: Area of Interest Customer Experience Job Type Professional Cloud and Data Center, Internet of Everything, Networking Job Id Location: Offsite, Mexico City, Mexico Area of Interest Customer Experience Job Type Professional Technology Interest Cloud and Data Center, Internet of Everything,...
-
Ciudad de México Cisco A tiempo completoWho We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has...
-
Network Support Engineer | ThousandEyes Mexico.
hace 4 semanas
Ciudad de México Cisco A tiempo completoWho We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has...
-
Technical Account Manager
hace 3 semanas
Ciudad de México Cisco Systems A tiempo completoAbout ThousandEyes (part of Cisco) - The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud...
-
Technical Account Manager
hace 4 días
Ciudad de México Cisco Systems A tiempo completoAbout ThousandEyes (part of Cisco) - The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud...
-
DevOps Engineer, Team Lead
hace 2 semanas
Ciudad de México, Ciudad de México Cisco A tiempo completoWho We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the "network," which is now both public and private, has become a...
-
DevOps Engineer, Team Lead
hace 2 semanas
Ciudad de México, Ciudad de México Tiger Text A tiempo completoWho We AreThe name ThousandEyes was born from two big ideas : the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points.As the world continues its digital transformation and relies more on cloud services and the Internet, the network, which is now both public and private, has become a black box our...
-
Implementation Engineer
hace 2 semanas
Ciudad de México, Ciudad de México Cisco A tiempo completoAbout ThousandEyes (part of Cisco) The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud...
-
Implementation Engineer
hace 2 semanas
Ciudad de México, Ciudad de México Cisco A tiempo completoAbout ThousandEyes (part of Cisco)The name ThousandEyes was born from two big ideas : the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points.As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand.Our Internet and cloud intelligence...
-
Senior DevOps Engineer
hace 2 semanas
Ciudad de México, Ciudad de México Tiger Text A tiempo completoWho We AreThe name ThousandEyes was born from two big ideas : the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points.As the world continues its digital transformation and relies more on cloud services and the Internet, the network, which is now both public and private, has become a black box our...
-
Network Support Engineer
hace 2 semanas
Ciudad de México, Ciudad de México Cisco A tiempo completoWho We AreThe name ThousandEyes reflects our ability to see what seems impossible and gather insights from various perspectives. In a world increasingly dependent on cloud services and internet connectivity, the network has become a mystery for our customers. Our platform provides real-time visibility into Internet, cloud, and SaaS platforms, helping...
-
Network Support Engineer
hace 2 semanas
Ciudad de México, Ciudad de México Cisco Systems, Inc. A tiempo completoLocation: Area of Interest Job Type Professional Cloud and Data Center, Internet of Everything, Networking, Service Provider Job Id Location: Offsite, Mexico City, Mexico Area of Interest Engineer - Network Job Type Professional Technology Interest Cloud and Data Center, Internet of Everything, Networking, Service Provider Job Id New Who We Are...
-
Solution Engineer
hace 1 semana
Ciudad de México LeanIX GmbH A tiempo completoThe Solution Engineer will educate and guide current and prospective business partners toward the optimal setup needed to derive value from our product in a variety of different environments. Solution Engineers should be both technical and possess excellent communication skills the ability to describe complex problems using easy to understand...
-
Solution Engineer
hace 2 semanas
Ciudad de México, Ciudad de México LeanIX GmbH A tiempo completoThe Solution Engineer will educate and guide current and prospective business partners toward the optimal setup needed to derive value from our product in a variety of different environments. Solution Engineers should be both technical and possess excellent communication skills the ability to describe complex problems using easy to understand...
-
Product Support Engineer
hace 3 semanas
Ciudad de México Cision A tiempo completoCision emplea a las personas más brillantes y apasionadas de la industria de la tecnología. ¡Nos encantaría que te unas a nuestro equipo de trabajo! Invertimos en nuestra gente a través de la capacitación y el desarrollo profesional mientras lo apoyamos en el camino, todo para que pueda cumplir con sus objetivos profesionales. Para nosotros, lo más...
-
Cloud Network Engineer
hace 2 meses
Naucalpan de Juárez, México Zurich Insurance Company A tiempo completoZurich Capability center is looking for : Cloud Network Engineer Summary: This role will be a SME for ZNA public cloud networking functions and the primary responsibility will be to design, implement, and maintain the secure networking infrastructure of the ZNA public cloud environments (Azure and AWS). Experience Required: ...
-
Cloud Network Engineer
hace 4 semanas
Naucalpan de Juárez, México Zurich Insurance Company A tiempo completoZurich Capability center is looking for : Cloud Network Engineer Summary: This role will be a SME for ZNA public cloud networking functions and the primary responsibility will be to design, implement, and maintain the secure networking infrastructure of the ZNA public cloud environments (Azure and AWS). Experience Required: ...
