Product Support Engineer

hace 3 semanas


Ciudad de México Cision A tiempo completo

Cision emplea a las personas más brillantes y apasionadas de la industria de la tecnología. Nos encantaría que te unas a nuestro equipo de trabajo Invertimos en nuestra gente a través de la capacitación y el desarrollo profesional mientras lo apoyamos en el camino, todo para que pueda cumplir con sus objetivos profesionales. Para nosotros, lo más importante de nuestro éxito es el suyo.

The Product Support Engineer will ensure the Product team has the right tools in place to streamline operations and continually deliver customer value aligned to Cision’s business objectives. The Product Support Engineer will collaborate with the CX/Support, Production Engineering, Product Management and Engineering Development teams to improve transparency and communication, quickly and efficiently resolve customer issues and increase the value of Cision’s product delivery. The Product Support Engineer will pull together cross-functional resources for issue resolution and own processes such as intake, prioritization and stakeholder communication.

The Product Support Engineer will coordinate efforts between CX/Support, Production Engineering, Product Management, Engineering, Sales and more. Will work closely with these functional teams to identify issues needing Product and/or Engineering support, engaging the relevant resources to work toward resolution, and communicate to all stakeholders. This impactful position requires effective analytical skills, attention to detail, open communication, and the ability to work autonomously on assigned projects.

**Key Responsibilities**:

- Coordinate product-related issue resolution so that Cision can ultimately deliver more value to more customers, faster.
- Collaborate with Production Engineering, Product Management, Engineering, and CX/Support in the definition, evolution and documentation of our operational processes, ensuring successful cross-functional adoption as we scale.
- Respond to general inquiries and trouble tickets promptly for external and internal clients.
- Investigate, diagnose, troubleshoot, and identify potential solutions to a problem.
- Prioritize multiple open issues.
- Develop, and keep track of issue triage and trouble tickets worked.
- Document Actionable bugs for engineering resolution.
- Consult the software development team, as well as internal users.
- Administer security permissions for various web-based app.
- Managing internal batch processes and data integrity.

**General Responsibilities**:

- Partner with Production Engineering, Product Leads and Engineering to connect the dots across the Product Ecosystem, ensuring appropriate resources and attention is given on the most critical areas of work.
- Partner with Product, Engineering and Design partners to provide strategic and tactical thought leadership to effectively drive solutions and implementations.
- Exhibit a proven track record of implementing operational programs, streamlining processes and managing prioritization, bringing the ability to quickly put structure in place to resolve issues.
- Demonstrate confidence in presenting to various audiences.
- Demonstrate organizational agility to adapt to changing demands.

**Qualifications**:

- 2+ years of experience in product operations, product management, support or an engineering or operational role that worked closely with key business stakeholders such as Customer Support, Engineering and Product Management
- A passion for delivering an outstanding user experience and can develop a deep understanding of complex problems and come up with creative solutions to solve them.
- A talent for building empathy for user problems
- An awesome project manager with a track record of proactively managing end-to-end execution of projects.
- Strong written and verbal communication skills and are great at explaining highly technical topics to technical and non-technical audiences.
- You have a can-do attitude and ability to juggle multiple priorities simultaneously.
- Bachelor's Degree in software engineering, computer science, information technology or similar preferred
- Knowledge of Elasticsearch and Kibana preferred
- Knowledge of SQL or pSQL (Oracle) and scripting language (such as python) is required.

LI-Remote

LI-CC1



  • Ciudad de México, Ciudad de México TERADATA INDIA PVT LTD A tiempo completo

    Apply for Product Support Engineer Migration, Career Progress Consultants in Mexico for 3 - 8 Year of Experience on


  • Ciudad de México, Ciudad de México TERADATA INDIA PVT LTD A tiempo completo

    Apply for Product Support Engineer Migration, Career Progress Consultants in Mexico for 3 - 8 Year of Experience on


  • Naucalpan de Juárez, México Sybex support services A tiempo completo USD900 - USD1,000

    Position: Desktop Support Engineer Job Description: Service Now Tool, AD, SCCM, Imaging , autopilot, Intune ,iPhones, Office 365, Windows10/ 11, Video Conference room support. Printer Issues. Hardware Troubleshooting, Blue Screen Error ,Hardware Issues. Encryption, Network Support , Printers and MDM( Mobile device Management) We are seeking a highly skilled...

  • Desktop Support Engineer

    hace 4 semanas


    Naucalpan de Juárez, México Sybex support services A tiempo completo USD900 - USD1,000

    Position: Desktop Support Engineer Job Description: Service Now Tool, AD, SCCM, Imaging , autopilot, Intune ,iPhones, Office 365, Windows10/ 11, Video Conference room support. Printer Issues. Hardware Troubleshooting, Blue Screen Error ,Hardware Issues. Encryption, Network Support , Printers and MDM( Mobile device Management) We are seeking a highly skilled...


  • Ciudad de México, Ciudad de México General Electric A tiempo completo

    Job Description Summary: Come join the CF34 team The CF34 platform has 3 engine models, more than 800 customers and over 6,000 engines flying.It's also the only Aviation program fully supported by GEIQ: mechanical design, performance, controls, repair analysis, C&A, PDE, PSE and systems. The CF34 Product support team has ownership across the -3/-8/-10 engine...

  • Product Engineer

    hace 2 semanas


    Ciudad de México, Ciudad de México Yanfeng Automotive A tiempo completo

    Job Summary:The Product Engineer drives product design, development and plant support to effectively and efficiently launch products, as well as grow technical capabilities.Responsibilities/Essential Functions: Understand internal and external customer design requirements Create Design Communicate Design Validate Design Launch Product Utilize PRP to guide...

  • Product Support Engineer

    hace 2 semanas


    Colonia Lomas de Chapultepec, México PRGX Global, Inc A tiempo completo

    SUMMARY:The PRGX Level 2 Product Support Engineer is responsible for independently providing technical assistance to customers and resolving complex product-related issues. They collaborate with Level 1 support to identify trends and escalate issues to the development team if necessary. They also document solutions and create knowledge base articles for...

  • Support Engineer,

    hace 2 semanas


    Ciudad de México, Ciudad de México Audible A tiempo completo

    ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible's services,...

  • Product Support Engineer

    hace 2 semanas


    Ciudad de México, Ciudad de México BigCommerce A tiempo completo

    BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises.We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.We are equally passionate about growing our employee's careers and providing them an...


  • Ciudad de México, Ciudad de México Caterpillar A tiempo completo

    Career Area:Marketing / Sales / Product Support**:Your Work Shapes the World:Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.When you join...


  • Ciudad de México Caterpillar A tiempo completo

    **Career Area**:Marketing / Sales / Product Support**: **Your Work Shapes the World**: Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the...

  • Mss Support Engineer

    hace 3 semanas


    Ciudad de México Ericsson A tiempo completo

    **Our Phenomenal Opportunity**: We are now looking for an Senior Support Engineer that will provide technical Support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, solving and resolving problems/sophisticated issues to stabilize customer networks. The Support Engineer typically interacts with...

  • Support Engineer,

    hace 2 semanas


    Ciudad de México, Ciudad de México Audible A tiempo completo

    At Audible, we strongly believe in the transformative power of stories. It's the reason why we collaborate with top creators worldwide to produce and share captivating audio content with our vast audience of listeners. We are a team of dreamers and innovators from diverse backgrounds, coming together to empower and inspire one another. Picture yourself...


  • Ciudad de México RAD Data Communications, LTD A tiempo completo

    Location Mexico City, México Roles & Responsibilities Analyze network and equipment configuration problems and defects Interface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective manner Present technical training to co-workers and customers as needed Provide...

  • Product Engineer

    hace 5 días


    Ciudad Juarez, México Siemens A tiempo completo

    **Product Engineer** **Job Functions** - Production Support - Testing, Prototyping and evaluation of new and existing products. - Manage Product Lifecycle Management process for new and existing products. - Support the planning of detailed product development objectives. - Engineering changes. - Support to manufacturing department, metal stamping and...


  • México General Electric A tiempo completo

    **Job Description Summary**: Come join the CF34 team! The CF34 platform has 3 engine models, more than 800 customers and over 6,000 engines flying. It’s also the only Aviation program fully supported by GEIQ: mechanical design, performance, controls, repair analysis, C&A, PDE, PSE and systems. The CF34 Product support team has ownership across the...

  • Sr. Support Engineer

    hace 2 semanas


    Ciudad de México, Ciudad de México Dell Technologies A tiempo completo

    Sr. Support Engineer | VMware Automation (vRealize Automation | Aria) - HybridLocations: Mexico City, Mexico | Sao Paulo, Brazil | Eldorado Do Sul, BrazilEmployment Type: Full TimePosted: 2 Days AgoJob Requisition ID: R227594Lab Support Engineering is an essential part of a global team that offers 24/7 lab access and solutions support in multiple locations....

  • Support Engineer

    hace 2 meses


    Ciudad de México Audible A tiempo completo

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...

  • Support Engineer

    hace 4 semanas


    Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience with ticket monitoring and troubleshooting/debugging technical systems Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also...

  • Support Engineer

    hace 2 meses


    Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience with ticket monitoring and troubleshooting/debugging technical systems Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also...