Middle/senior Data Analyst

hace 1 semana

Desde casa, México Svitla Systems A tiempo completo

Svitla Systems Inc. is looking for a Middle/Senior Data Analyst for a full-time position (40 hours per week) in Mexico. Our client is a San Francisco-based company with a platform that empowers organizations to design and deliver experiential learning that accelerates global business performance. Their proven approach to learning connects diverse learners, mentors, and leaders in a high-impact online environment, unlocking the organization’s collective knowledge and driving measurable outcomes. Many Fortune 500 companies adopt the technology, which is the backbone of providing professional development opportunities, upskilling, and reskilling employees. Opening learners’ minds through engaging video lessons, hands-on activities, shared insights and peer feedback. The cutting-edge contemporary learning online platform constantly evolves, bringing powerful and relevant new features every few weeks. Moreover, the platform is fully mobile responsive, and content can view on a small screen device, allowing you to blend different content modalities, including text, video, SCORM packages, discussion threads, quizzes & polls, and live webinars all within singular learning environment; making it a seamless experience for class participants. The Data Analyst will report to the VP of Product and be a key partner of the R&D, Revenue Operations, and Customer Experience teams. The role is expected to provide a deep analysis of data and then determine the best way to visualize it for customers, business partners, and management. It will require solving business problems by customizing the Salesforce and ChurnZero platforms and setting up data pipelines using open-source relational database management systems with WYSIWYG-type tools. The Data Analyst will create metrics and charts using embedded analytics tools, resolve data issues with the quality assurance team, and liaise with the design team on aesthetics and the user experience aspects of dashboards. The Data Analyst will be the owner of the embedded analytics tool and be responsible for managing the data vendors, including the reporting and resolution of issues.- Requirements:

- 1+ years of experience in MySQL writing complex queries.
- Experience working as an Analyst creating dashboards for the product, working with clients and sales, and why they are leaving.
- Experience with analytics and proposing metrics, and showing ideas.
- Experience with data cleanup, data from Salesforce or other tools, simple API, not data engineering.
- Expertise in client success, if they have experience in sales (invoicing would be nice).
- 2+ years of experience creating and modeling performant data sets and deep data analysis.
- 4+ years of experience building charts and dashboards in tools like Salesforce, ChurnZero and, Tableau, PowerBI (for example, not mandatory to have them).
- Ability to work independently, prioritize workload, and manage cross-functional projects.
- Advanced knowledge of technical, analysis, and modeling skills in data analytics tools, Python, and Excel (Pivot, VLOOKUP, etc.).
- Experience using data analytics to support assumptions and develop business cases.
- Strong communication skills (verbal and written) and interpersonal skills with the ability to translate complex analyses into actionable recommendations.
- Compelling storytelling and presentation skills.
- Client-centricity, empathy, and deep curiosity to find answers to data questions.
Responsibilities:

- Manage dashboards, reports, and insights for customers and the product, sales, marketing, and customer experience teams.
- Gather requirements, configure changes, design best practice solutions, data governance, and reporting for the Salesforce and ChurnZero platforms.
- Deliver data sources relevant to customer engagement and the use of the client’s product into the SaaS product data store; use APIs or MySQL to bring data in from relevant sources.
- Design data sets that are performant can sync data with a lag of at most 30 minutes using a tool like AWS ETL/AWS Glue.
- Create metrics and charts using Tableau, Google, and Excel Charts.
- Generate, evaluate, and improve in-product, problem-focused dashboards.
- Work with Product, Design, Engineering, and Quality Assurance teams to ship dashboards to production systems.
- Partner with the Product, Revenue Operations, and Customer Success and Support teams to answer specific data questions that still need to be built into the SaaS product.
Will be a plus:

- Experience working with a wide variety of business data sources.
- Experience with predictive analytics and data visualizations.
- Experience working as a Salesforce Administrator.
We Offer:

- Work with #1 winner of the ‘Best Place to Work’ award
- US and EU projects based on advanced technologies.
- Legal IMSS contract and competitive compensation.
- Annual performance appraisals.
- Flexibility in workspace, either remote or in our welcoming office.
- Remote work financial support.

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