Cloud Service Delivery Manager

hace 5 meses


Guadalajara, México EPAM Systems A tiempo completo

**DESCRIPTION**:
As a

Striving for excellence is in our DNA Since 1993, we have been helping the world's leading companies imagine, design, engineer, and deliver software and digital experiences that change the world We are more than just specialists: we are experts.

EPAM is committed to providing our global team of 60,150+ EPAMers with inspiring careers from day one EPAMers lead with passion and honesty and think creatively Our people are the source of our success and we value collaboration, try to always understand our customer’s business, and strive for the highest standards of excellence In today's new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home No matter where you are located, you will join a dedicated, diverse community that will help you discover your fullest potential

RESPONSIBILITIES
- Champion service delivery coordination and oversight, ensuring the punctual fulfillment of client requirements
- Collaborate with internal teams to forge a high-performance service delivery unit, finely tuned for efficiency
- Implement best practices in service delivery management, optimizing processes and fostering continuous enhancement
- Drive engagements based on KPIs and SLAs, embodying meticulousness in execution
- Lead developmental processes, aligning with best practices, technology solutions, and architectural frameworks
- Handle request-driven work with a continuous emphasis on prioritization and supervision
- Exercise expertise in ITIL, often harmonized with Agile methodologies
- Possess a profound grasp of IT Service Management (ITSM) principles and practices, enabling seamless transition of services and KPI/SLA establishment
- Cultivate expertise in establishing and operating 24x7 setups, aligning with pertinent legislative requirements
- Keep a watchful eye on risks, issues, and escalations tied to service delivery, intervening promptly to mitigate impact
- Foster enduring relationships with clients, ensuring their contentment through diligent service provision
- Leverage performance data analysis to unveil areas ripe for improvement, devising actionable plans for enhancement
- Uphold the accuracy and currency of all service delivery-related documentation and reporting

**REQUIREMENTS**:

- Robust background in Service Delivery Management, ideally within Cloud projects
- Exceptional communication and interpersonal finesse, facilitating seamless collaboration across diverse teams and stakeholders
- Proficiency in English at B2+ level for effective communication with clients and internal teams
- Command of project management tools and workflow systems to orchestrate well-organized service delivery processes
- Proactive and adaptable approach, adept at navigating fluid conditions and shifting priorities
- Sharp analytical prowess, coupled with a knack for problem-solving and the ability to pinpoint root causes

WE OFFER
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
- Monthly non-taxable amount for the electricity and internet bills

CONDITIONS



  • Guadalajara, Jalisco, México Epam Systems A tiempo completo

    **About the Role**:We are seeking a skilled Cloud Service Delivery Manager to join our team. As a Cloud Service Delivery Manager, you will be responsible for championing service delivery coordination and oversight, ensuring the punctual fulfillment of client requirements.**Key Responsibilities**:Champion service delivery coordination and oversight, ensuring...


  • Guadalajara, México Hashmap A tiempo completo

    **Req ID**:249141 We are currently seeking a Service Delivery Manager to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). Service Delivery Manager (SDM) We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The main...


  • Guadalajara, México NTT DATA A tiempo completo

    **Req ID**: 249141 We are currently seeking a Service Delivery Manager to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). Service Delivery Manager (SDM) We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The main...


  • guadalajara, México Finastra A tiempo completo

    Service Delivery Manager is the main link between Finastra internal Business contacts on one side and the Lending CDM Technology organization on the other side, helping to deliver high-quality technology and services to ensure an excellent customer experience. As part of the Service Delivery team for the respective business line, you will oversee the daily...

  • Service Delivery Manager

    hace 3 semanas


    Guadalajara, Jalisco, México F5 A tiempo completo

    Job Title: Service Delivery ManagerAt F5, we're committed to delivering exceptional customer experiences. As a Service Delivery Manager, you'll play a critical role in leading our Support team and driving long-term partnerships with our customers.Key Responsibilities:Establish and maintain strong relationships with customers to ensure high satisfaction and...


  • Guadalajara, México Finastra USA Corporation A tiempo completo

    **Responsibilities**: **What will you contribute?** Reporting to the IT Client Delivery Manager, the IT Service Delivery Manager is the key interface between Finastra internal Business contacts on one side and the Technology organization on the other side, contributing to the overall delivery of technology and services to ensure a world class customer...

  • Delivery Manager

    hace 3 semanas


    Guadalajara, Jalisco, México Cognizant A tiempo completo

    Join Cognizant as a Delivery ManagerCognizant is a leading IT services provider seeking a skilled Delivery Manager to support our clients. As a key member of our team, you will be responsible for leading Service Desk operations, ensuring exceptional customer experiences, and driving process improvements.Key Responsibilities:Develop and implement Service Desk...

  • Delivery Manager

    hace 5 meses


    Guadalajara, México Fair Trade Outsourcing A tiempo completo

    We are a transnational company with operations in Mexico, Ghana, the Philippines and the United States. Our offices **in Mexico are located at Concentro**, in Zapopan, Jalisco. **DELIVERY MANAGER** **Benefits**: - Schedule monday to friday 8:00am - 5:00pm (1 luch hour) - ** Salary $25,000 MXN before taxes**: - Food vouchers - Saving Fund - HMO (Insurance...


  • guadalajara, México Finastra A tiempo completo

    Responsibilities What will you contribute? Reporting to the IT Client Delivery Manager, the IT Service Delivery Manager is the key interface between Finastra internal Business contacts on one side and the Technology organization on the other side, contributing to the overall delivery of technology and services to ensure a world class customer experience. As...


  • Guadalajara, México Cognizant A tiempo completo

    **We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growng environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...


  • Guadalajara, Jalisco, México Cognizant A tiempo completo

    At Cognizant, we seek an exceptional individual to fill the role of Strategic Service Delivery Manager.Key Responsibilities:• Develop and implement service desk operational best practices• Conduct effective resource planning to maximize productivity• Collect and analyze service desk statistics, including SLA trends and operational costs• Attend and...


  • Guadalajara, México EPAM Systems A tiempo completo

    **DESCRIPTION**: Are you a seasoned professional with a knack for seamless service delivery in a global setting? Join our dynamic team at EPAM, a leading global provider of digital platform engineering and software development services. We are seeking a **Director and Service Delivery Manager **with expertise in planning, execution, and reporting. If you...


  • Guadalajara, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Guadalajara, Jalisco**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o Ingeniero...


  • Guadalajara, Jalisco, México Insulet Corporation A tiempo completo

    Job Title: Senior Staff, IT Service DeliveryDepartment: ITManager/Supervisor: Manager, IT Service DeliverySOP Group: ITClassification: Non-ExemptPosition Overview:The Senior Staff, IT Service Delivery, is responsible for all daily IT operational requirements across Insulet Corporation leading the IT Service Delivery support team. They will be available as a...


  • Guadalajara, México Insulet Corporation A tiempo completo

    Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. - We...


  • Guadalajara, México f5 A tiempo completo

    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. As a Service Delivery Manager, you will become an integral member of our Support team, leading the relationship within F5 and between the...

  • Delivery Manager

    hace 5 meses


    Guadalajara, México Grid Dynamics A tiempo completo

    Grid Dynamics is looking for a Delivery Manager that will be responsible for managing multiple globally distributed teams and working for one or several clients. If you have passion for making software development teams effective, and have an excellent technical background, deep understanding of development processes, hands-on experience with delivering...

  • IT Service Manager

    hace 5 meses


    Guadalajara, México NTT DATA A tiempo completo

    We are seeking a highly skilled and experienced IT Service Manager. The IT Service Manager must provide the leadership of the ITIL Service Management capability for Service Design, Introduction, and Transition. Champion the ITIL control processes for Problem, Change, Release, and Configuration Management, delivering successful outcomes that enable them to...


  • Guadalajara, Jalisco, México Ttec A tiempo completo

    Cloud Sustainment Engineering ManagerTTEC is seeking a highly skilled Cloud Sustainment Engineering Manager to join our IT team. As a global company with over 50,000 employees, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire...


  • Guadalajara, Jalisco, México Arista Networks A tiempo completo

    Job Title: Service Operations ManagerAbout the RoleThe Service Operations Manager will play a key role in enabling the success of Arista's post-sales Support offerings, which includes Warranty, Same Day and Next Business Day delivery of critical spare parts to Arista's end customers.Key ResponsibilitiesDevelop and implement key policies, processes, and...