Customer Service Specialist

hace 3 semanas

Hermosillo, México TE Connectivity A tiempo completo

TE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, providing detailed technical product information and maintaining relationships with customers in assigned geographic territory, industry or accounts.

**What your background should look like**:

- Position
- You will play a fundamental role in achieving our sales growth targets and driving our aligned sales/marketing initiatives through a passion to serve. Your main responsibilities will be to:
- Meets target for specific accounts/locations as assigned
- Manage all commercial aspects with the customer including relationship and regular contact with customer key stakeholders
- Managing and preparing offers, project contracts and quotations, leading price and contract negotiations
- Develop, enhance and grow customer relationships through lead generation and building an opportunity pipeline
- Manage inbound leads to convert to new opportunities and drive revenue growth
- Sell the value propositions of TE products and services
- Demonstrate technical expertise and superior service while influencing buying decisions through our innovative product solutions
- Team up with Channel/Distribution partner to close deals
- Document program activity via salesforce and other relevant systems
- Make occasional customer visits to strengthen relationship

Key Goals & Objectives/Measurements:
- Revenue Growth
- Pipeline Conversion
- Lead Management - pipeline and conversion
- NPS

Key Qualifications, Experiences & Knowledge- Minimum of 2 / 2+ years of relevant experience in a customer facing role (customer service, retail)
- Customer care, inside sales, outside sales and/or field engineer experience or graduate with technical education
- Inside sales or consultative selling experience
- Relevant product or industry experience
- Excellent phone and consultative selling skills
- Proven ability to initiate, organize and complete multiple tasks in a timely manner
- Bring creative and new ideas to work
- Must be resilient and prefer an environment that embraces change
- Must be able to win Customers through storytelling and engaging conversations

Particular Skills & Abilities required- Excellent relationship and communication skills
- A passion for serving and helping customers
- Strong interpersonal and influencing skills and the ability to build strong, credible relationships with multiple organization functions (inside and outside of TE)
- Strong selling, presentation and negotiation skills
- Fluency in English and language skills according to customer’s location
- Business acumen
- Creativity to see alternatives
- Clear, strategic thinker with the ability to execute on priorities
- Ability to work to deadlines and challenging targets
- Ability to identify and pursue new business opportunities in line with business plans
- Demonstrated behaviours and values at or above TE standards

**Competencies**:

- Values: Integrity, Accountability, Teamwork, Innovation**About TE Connectivity**

**What TE Connectivity offers**:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.
- Generous 401(k) Plan
- Tuition Reimbursement
- Benefits start on day one
- Charity Donation Matching Program
- Competitive Paid Time Off
- Employee Resource Groups
- Employee Stock Purchase Program
- Healthcare for Associates and Families
- Health and Wellness Incentives
- Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

**EOE, Including Disability/Vets

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