Customer Support Specialist

hace 2 meses


Hermosillo, Sonora, México Intugo A tiempo completo

About Intugo

We are an international company committed to delivering exceptional customer experiences. Our mission is to connect brands with their customers and provide solutions through world-class customer experience management (CXM) and business process outsourcing (BPO).

Our services include Customer Support, which offers inbound, outbound, and omnichannel support throughout the customer lifecycle. We also provide Sales Services, which help grow revenue and deepen customer relationships.

Job Overview

We are seeking a talented Customer Support Specialist to join our team. The successful candidate will have excellent communication skills, both written and verbal, and be able to resolve customer issues efficiently.

Key Responsibilities

  • Taking ownership of clients and resolving technical issues, complaints, and questions in a timely manner
  • Answering phone calls professionally and responding promptly to inquiries
  • Handling customer service situations with confidence and patience
  • Accurately processing information and completing tasks efficiently
  • Demonstrating company values and vision to customers
  • Maintaining confidentiality and protecting company and client information

Requirements

  • Contact Center experience preferred but not required
  • High school diploma or GED required
  • Basic computer skills and Microsoft Office knowledge a plus
  • Excellent customer service skills essential
  • Ability to use problem-solving and critical thinking skills

What We Offer

  • $14,000 - $17,800 monthly salary
  • Full-time position with regular working hours
  • Life insurance and food vouchers as benefits
  • Bonus payments
  • Opportunity for professional growth and development

Location

The role will be based at our office, where you will work in a dynamic environment with a supportive team.



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