Support Engineer
hace 2 meses
A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating
access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr
impact.
- We employ just over a thousand team members across five countries and we want to employ over
5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY
WHAT IS YOUR ROLE
We are looking for an intern support engineer, with a passion for data, retail, and customer support. You will
You will identify problems/incidents and own them to ensure our customers receive quick solutions to
ensure their mission-critical workflows are maintained. You will blend in well with the team experiencing our
common values in your work and interactions.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve
our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110%
in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and
Authentic.
**Requirements**:
WHAT WILL YOU DO
- Resolve tickets with clear, concise, empathetic communication, helping to identify, debug, and
escalate higher priority issues to level two Support Engineers, Boldr engineering, and product
teams.
- Investigate complex customer problems involving data integrity, data feeds, and machine learning,
to improve both the customer experience and the product, driving the company’s mission to reduce
food waste.
- Help to build and improve upon Boldr’s debugging, triaging, and escalation protocol, including
creating dashboards and repeatable queries intended to make common SQL analyses more
efficient.
- Deeply understand Boldr's customers' needs, and how Boldr’s different Partners' needs differ,
delighting customers and serving as the voice of the customer back to Boldr.
WHAT WE’LL LIKE ABOUT YOU
YOU ARE
- Curious and authentic, just like us #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction
YOU HAVE
- 0-2 years of work experience.
- A degree in a field you are passionate about
- Solid understanding of SQL.
- Clear written and verbal communication skills.
- Have a passion for data.
- Have a passion for helping others.
- Have a growth mindset.
- Have a passion for technology.
**Benefits**
- Health Insurance
- Training & Development
- HMO
- Mental Health Support
-
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