Support Engineer Manager

hace 2 semanas


Merida, México Boldr A tiempo completo

**A LITTLE BIT ABOUT Boldr**
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

**LET’S START WITH OUR VALUES**
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY

**WHAT IS YOUR ROLE**:
You'll also help to build and improve processes as a team, helping to develop internal dashboards, define the process for in-depth investigations, and repeatable sleuthing protocol to help scale customer support function as Boldr continues to grow their customer base. You have support experience, a love of problem-solving, and are driven to help reduce fresh food waste in the grocery industry

**WHY DO WE WANT YOU**

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

**WHAT WILL YOU DO**
- Resolve tickets with clear, concise, empathetic communication, helping to identify, debug, and escalate higher priority issues to level two Support Engineers, Boldr engineering, and product teams.
- Investigate complex customer problems involving data integrity, data feeds, and machine learning, to improve both the customer experience and the product, driving the company’s mission to reduce food waste.
- Help to build and improve upon Boldr’s debugging, triaging, and escalation protocol, including creating dashboards and repeatable queries intended to make common SQL analyses more efficient.
- Deeply understand Boldr's customers' needs, and how Boldr’s different Partners' needs differ, delighting customers and serving as the voice of the customer back to Boldr.

Grow with the organization and Boldr’s needs as a team, potentially specializing in specific Partner needs, and/or helping to build out the team by training future teammates.

**Requirements**:
**WHAT WE’LL LIKE ABOUT YOU**

**YOU ARE...**
- Curious and authentic, just like us #beboldr
- Able to complete regularly scheduled reports
- Able to motivate the team to meet the daily targets
- Committed to excellent client service
- Willing to work on different shifts
- Very keen on details
- Upbeat and Energetic

**YOU HAVE**
- 2+ years of experience working with databases and SQL, both writing and understanding queries, and familiarity with data stores and databases. This role is SQL heavy.
- Strong understanding of how to write and articulate complex solutions to non technical individuals, by being concise and having a clear understanding of tone, and grammar.
- Have clear communication skills, by being able to articulate and collect data points (written and spoken)
- Strong strategic and analytical skills with exceptional execution and problem-solving capabilities.
- Acute attention to detail and resourcefulness; you live for the thrill of connecting the dots.
- An uncanny ability to identify patterns and trends in tickets.
- A quick, decisive, and kind demeanor under pressure.
- clear, concise, empathetic writing skills and exceptional communication skills with the ability to internalize customers' feedback and effectively advocate for their needs.
- Strong understanding of data, and database structures.
- Organized and self-motivated tendencies, and are comfortable operating within ambiguity.
- BSc IT/Computer Science or similar, preferred but not required
- Experience in retail/supply chain or grocery preferred, but not required.

**Benefits**
- SSS
- Pag-ibig
- Philhealth
- HMO on day one
- 13th month pay
- Paid incentive leaves
- Personal time-offs (PTOs)
- Sick leave



  • Merida, México Subsea 7 A tiempo completo

    **Organisation** **Position** Principal Installation Analysis Engineer **Vacancy ref** 82191 **Based in** Merida **Business area** Subsea & Conventional **Working hours** 40 hours per week **Contract type** Staff **Closing date** 28/11/2023 Vacancy information **OVERVIEW OF ROLE** Subsea 7 is seeking a dedicated and driven individual to join...

  • IT Support Manager

    hace 1 semana


    Merida, México Boldr A tiempo completo

    **A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

  • Workforce Manager

    hace 4 semanas


    Merida, México WEBHELP A tiempo completo

    Ensure the accomplishment and effectiveness of the management and service level of the México Workforce area, with the goal of delivering performance information of the different accounts within the company and the evaluation of the customers' profitability through the global administration of Cost / Income. **Activities** - Present the operations report...

  • Technical Support

    hace 4 semanas


    Merida, México Kwan Tecnología A tiempo completo

    We're looking for a passionate professional to join a Silicon Valley company with a Global Support organization that provides technical Product Support services to customers and internal teams. Your primary focus is being the first technical point of contact helping to debug and solve problems that may arise while the implementation of complex solutions by...

  • Customer Support Analyst

    hace 4 semanas


    Merida, México Kensium Solutions LLC A tiempo completo

    Kensium is currently seeking a Customer Support Analyst to join our Team. You’ll play an integral role in an exciting and fast-paced environment where the sky is truly the limit. **Responsibilities** - Triage support requests in the appropriate request tracking systems - Jira, Jira Service Manager - Install and configure Kensium software products (POS,...

  • Coating Engineer

    hace 1 semana


    Merida, México Subsea 7 A tiempo completo

    **Organisation** **Position** Coating Engineer **Vacancy ref** 82895 **Based in** Merida **Business area** Subsea & Conventional **Working hours** 40 hours per week **Contract type** Staff **Closing date** 15/03/2024 Vacancy information **POSITION PURPOSE STATEMENT**: *** **MAIN DUTIES & RESPONSIBILITIES**: - Plan, produce and review (as...


  • Merida, México WorldStrides A tiempo completo

    Description: The Program Support Specialist will work closely with all members of the Higher Ed team in order to fulfill programs. Responsibilities include, but are not limited to, the following: - Assist with creating and maintaining on-line registration platforms - Update APPs, vendor manager, and participant information (types, flights, personal info,...

  • Graduate Engineer

    hace 6 días


    Merida, México Subsea 7 A tiempo completo

    **Organisation** **Position** Graduate Engineer **Vacancy ref** 82137 **Based in** Merida **Business area** Subsea & Conventional **Working hours** 40 hours per week **Contract type** Graduate **Closing date** 30/11/2023 Vacancy information **Role Overview**: Subsea 7 has an exciting opportunity for a Graduate Engineer within the Central...


  • Merida, México Subsea 7 A tiempo completo

    **Organisation** **Position** Principal Corrosion Engineer **Vacancy ref** 82237 **Based in** Merida **Business area** Subsea & Conventional **Working hours** 40 hours per week **Contract type** Staff **Closing date** 26/09/2023 Vacancy information **POSITION PURPOSE STATEMENT**: **MAIN DUTIES & RESPONSIBILITIES**: - Plan, produce and review...


  • Merida, México BairesDev LLC A tiempo completo

    At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. AWS Engineer at...


  • Merida, México Boldr A tiempo completo

    **A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

  • Senior Cloud Engineer

    hace 1 semana


    Merida, México STX Next Sp z.o.o A tiempo completo

    **Hi there!** We are the biggest European Python Powerhouse with over 18 years of experience, and deep commitment to Agile principles. Join a group of 500+ professionals dedicated to helping customers build outstanding products. **Are you the NEXT one?**: STX Next is seeking an experienced Cloud Engineer who will be responsible for ensuring the continuity...

  • Delivery Manager

    hace 4 días


    Merida, México STX Next Sp z.o.o A tiempo completo

    **Hi there!** We are the biggest European Python Powerhouse with over 18 years of experience, and deep commitment to Agile principles. Join a group of 500+ professionals dedicated to helping customers build outstanding products. **Are you the NEXT one?**: **Job description**: **The challenge** At STX Next we are all proud of the quality of the services we...


  • Merida, México Boldr A tiempo completo

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...

  • Deq Construction Manager

    hace 4 semanas


    Merida, México ALSTOM A tiempo completo

    Req ID:409112 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Linux Engineer

    hace 4 semanas


    Merida, México BairesDev A tiempo completo

    BairesDev is proud to be one of the fastest-growing companies in Latin America and a welcoming, highly rated employer (Glassdoor Employee Score: 4.3). With more than 3500 employees in 27 countries and world-class clients from start-ups to Fortune 500 companies, we’re only as strong as the multicultural teams at the heart of our business. BairesDev runs on...

  • Key Account Manager

    hace 4 semanas


    Merida, México Human Best One Solution A tiempo completo

    **Key Account Manager (CONSTRUCCION)** ¡Únete a nuestro equipo, te estamos buscando! ¡Asesor de proyectos! **Responsabilidades**: Realizar prospección y asesoría de nuevos clientes a cargo de proyectos de construcción **Requisitos**: - Experiência mínima de 2 años en ventas profesionales (B2B) deseable en giro construcción, acabados o...


  • Merida, México Boldr A tiempo completo

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact.  We employ just over a thousand team members across...

  • IT Lead Engineer T3

    hace 4 semanas


    Merida, México Boldr A tiempo completo

    **A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

  • Marketing Coordinator

    hace 4 semanas


    Merida, México Hyatt Regency Merida A tiempo completo

    Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Marketing Coordinator is responsible to assisting the Marketing Manager developing, implementing, monitoring and evaluating the hotel's marketing...