Customer Experience Account Manager

hace 3 semanas

Tlahuac, México Gates Corporation A tiempo completo

First Fit Account Manager

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.

Let's simplify itthink belts and hoses. Found in motorcycles, conveyer belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

WHAT TO EXPECT

This is a full-time position supporting First Fit Industrial accounts. As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. You will be a key part of our North American Center of Commercial Excellence responsible for supporting large OEM customers in the US.

This is an exciting opportunity for you because you will ensure that customers receive the best service possible through processing orders timely and coordinating with other functions as required. You'll be an individual contributor.

Key responsibilities:

- Entering customer orders accurately and within established standards
- Monitoring orders daily to progress customer orders through to fulfillment.
- Initiating & expediting production as needed to meet customer requirements.
- Working cross-functionally with Gates internal teams to process customer requests and address customer needs
- Management of customer scorecards and portals
- Management of new product setup and sample requests
- Assisting with daily Customer Experience operations as needed

ABOUT YOU
- BS/BA Degree preferred
- HS diploma required
- Microsoft Office knowledge required
- Strong attention to detail, organizational skills, and communication; must be able to work in a fast-paced environment managing multiple priorities and deadlines.
- Ability to work effectively with other teams and senior-level executives in a professional manner
- 1-2 years' experience in customer service preferably with a multi-national company
- Strong written and verbal communication skills
- Self-starter with attention to detail and drive to ensure customer success through relentless follow-up
- Experience building relationships with customers and collaborating with a team
- Interest in learning about our complex and unique customers in the Industrial and Automotive markets
- Proficiency with Microsoft Word, Excel, and ability to work within database systems
- Disciplined and supportive of guidelines, policies, and metrics as established by the CX team
- Must be legally authorized to work in the United States on a permanent basis without sponsorship

**PAY & BENEFITS**
- Full-Time
- Medical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hire
- Eligible for 3 weeks of paid vacation + 11 holidays (9 scheduled & 2 floating). All vacation days are accrued
- 401(k): 3% company contribution and additional 3% company match

**WHY GATES?**

Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.

**WORK ENVIRONMENT**

At Gates, we believe that we are better together. Proximity has been important to our success over the years as there are critical items that are simply better when done together. One of those critical items is efficient collaboration. We cannot underestimate the power of informal conversations and connecting face-to-face with our coworkers.

While performing the duties of this job, the employee is frequently required to sit; use hands and fingers to work with objects, tools, or controls; and use office equipment including computers, telephones, and/or copiers/scanners. The employee must frequently lift and/or move up to 10 pounds.

Gates is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. All offers of employment for this position will be contingent upon the successful applicant providing proof of vaccination prior to their start date.

**ARE YOU DRIVEN BY POSSIBILITY?

  • Customer Experience Manager

    hace 2 semanas

    Tlahuac, México Oracle A tiempo completo

    **Qualifications** - 10+ years of Customer Experience Manager experience within Enterprise Software. - Cloud Technical knowledge - Experience within a Service Delivery environment - Executive Sponsorship & Collaboration - A fully proficient practitioner who can communicate at all levels within the account and create opportunities for the client to grow and...

  • Manager Customer Experience

    hace 4 días

    Tlahuac, México GREEN CONCEPT A tiempo completo

    Empresa internacional especializada en mejorar la Experiência del Cliente (CX) solicita: **MANAGER CUSTOMER EXPERIENCE** **Requisitos**: Licenciatura en Administración, Marketing, Economía, Actuario/ao Ingeniería. Idealmente con Maestría en Marketing y/o MBA. Excelente habilidades de escritura y presentación en público Dominio de inglés. Gran...

  • Manager Customer Experience

    hace 4 días

    Tlahuac, México Green Concept A tiempo completo

    **Vacante para la empresa Green Concept en Álvaro Obregón, Ciudad de México**: Empresa internacional especializada en mejorar la Experiência del Cliente (CX) solicita: **MANAGER CUSTOMER EXPERIENCE** **Requisitos**: Licenciatura en Administración, Marketing, Economía, Actuario/ao Ingeniería. Idealmente con Maestría en Marketing y/o MBA. Excelente...

  • Account Manager

    hace 3 semanas

    Tlahuac, México Celanese International Corporation A tiempo completo

    **Responsibilities**: The Industrial, Medical and Consumer (IMC) Account Manager Role (AM) will be part of the Celanese Engineered Materials US/MX Sales Team and report to the Regional Sales Manager within the region. The IMC AM will be responsible for delivering accretive revenue and volume growth within a specified geographic territory. The IMC team...

  • Account Manager

    hace 3 semanas

    Tlahuac, México ABB A tiempo completo

    **Account Manager - Energy Markets**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Oem Account Manager

    hace 5 días

    Tlahuac, México ABB A tiempo completo

    **OEM Account Manager (Nuevo Leon)**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Logistics Account Manager

    hace 2 semanas

    Tlahuac, México DHL A tiempo completo

    Logistics Account Manager- About DHL Supply Chain: As the world’s largest contract logistics specialist, we create a competitive advantage for our customers by giving them logistics solutions based on our globally standardized warehousing, transportation, and integrated services. **Our people is our biggest asset. We are certified as a Great Place to Work...

  • Sales Account Manager Ads, Amazon Advertising Mexico

    hace 6 días

    Tlahuac, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    We’re looking for a results-oriented Account Manager who is passionate about partnering with our advertisers to make effective, analytically driven marketing decisions. As an Account Manager, you will manage and deliver against difficult advertiser goals and problems to drive revenue and exceed revenue targets. You nurture customer relationships,...

  • Senior Fsi Account Manager, Fsi-mexico

    hace 4 semanas

    Tlahuac, México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience - 10+ years of business development, partner development, sales or alliances management experience Key job responsibilities - Work with the Mexico FSI DNB Sales Manager and Country Manager to define account strategies, identify and...

  • Senior Fsi Account Manager, Fsi-mexico

    hace 48 minutos

    Tlahuac, México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience - 10+ years of business development, partner development, sales or alliances management experience Key job responsibilities - Work with the Mexico FSI DNB Sales Manager and Country Manager to define account strategies, identify and...

  • (Usa) Global Account Manager

    hace 2 semanas

    Tlahuac, México Morrison Express A tiempo completo

    Do you have the passion to deliver outstanding service to customers and ready to join an exceptional service organization? Morrison Express is looking for a Global Account Manager to join our growing team. AT MORRISON EXPRESS, OUR VISION IS TO BECOME AN EXCEPTIONAL SERVICE ORGANIZATION - ONE THAT’S BUILT ON AN UNWAVERING AND UNENDING FOCUS ON OUR...

  • Openshift Technical Account Manager

    hace 3 semanas

    Tlahuac, México Red Hat Software A tiempo completo

    About the job: Red Hat's Customer Success and Services team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in Mexico City. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container...

  • Sales Account Manager Ads, Amazon Advertising Mexico

    hace 3 semanas

    Tlahuac, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    5+ years of experience in digital advertising and client facing roles - Experience analyzing data and best practices to assess performance drivers - Bachelors degree in Economics, Marketing, Advertising, Statistics, Engineering or Business or equivalent work experience - Work experience in digital media including display/search advertising, campaign...

  • Key Account Manager Marketplace

    hace 3 semanas

    Tlahuac, México Solutions 2 GO A tiempo completo

    **Description**: The Key Account Manager Marketplace has direct responsibility for key customer relations. This role will report directly to the Sales Manager/Regional Business Manager. This individual will be accountable for achieving sales targets, maximizing and improving retail space and locations, and handling administrative duties of the position. This...

  • Engagement Manager

    hace 2 semanas

    Tlahuac, México RAPS IT CONSULTING A tiempo completo

    **Position: Engagement Manager** **Location: CDMX, Mexico** **Duration: - 12+Months** Few additional guidelines to search Profiles - Well versed with customer relationship, account farming & Mining; - Techno Functional & Commercial Experience; - Telecom, OTT & OSS/BSS, Media & Video Experience Preferred - Should be VISA Ready to relocate to Mexico; - Min...

  • Account Manager

    hace 3 semanas

    Tlahuac, México Expeditors A tiempo completo

    **公司描述** REQUIRED: Mandarin Language (Fluent)** “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative,...

  • Account Manager

    hace 2 meses

    Tlahuac, México Expeditors A tiempo completo

    **公司描述** REQUIRED: Mandarin Language (Fluent)** “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative,...

  • Account Manager

    hace 3 semanas

    Tlahuac, México Cuatro Networks A tiempo completo

    **¿Quiénes somos?** Somos Cuatro Networks desarrollamos y ejecutamos proyectos de tecnologías de la información. Contamos con más de 18 años entregando soluciones innovadoras en México, Estados Unidos y Latinoamérica en diferentes sectores, entre los que destacan salud, finanzas, seguridad, energía y telecomunicaciones. ¿Qué...

  • Account Manager

    hace 2 semanas

    Tlahuac, México Sagan A tiempo completo

    **Account Manager** Location: Remote (CST Time Zone) Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM CST Position: Full-Time **Role Overview**: **Key Responsibilities**: - Conduct in-depth research on client activities via LinkedIn and official websites to uncover opportunities for engagement. - Work closely with internal teams to organize client-centric...

  • Key Account Manager

    hace 5 días

    Tlahuac, México Kone A tiempo completo

    Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that...