Customer Experience Account Manager

hace 5 meses

Tlahuac, México Gates Corporation A tiempo completo

First Fit Account Manager

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.

Let's simplify itthink belts and hoses. Found in motorcycles, conveyer belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

WHAT TO EXPECT

This is a full-time position supporting First Fit Industrial accounts. As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. You will be a key part of our North American Center of Commercial Excellence responsible for supporting large OEM customers in the US.

This is an exciting opportunity for you because you will ensure that customers receive the best service possible through processing orders timely and coordinating with other functions as required. You'll be an individual contributor.

Key responsibilities:

- Entering customer orders accurately and within established standards
- Monitoring orders daily to progress customer orders through to fulfillment.
- Initiating & expediting production as needed to meet customer requirements.
- Working cross-functionally with Gates internal teams to process customer requests and address customer needs
- Management of customer scorecards and portals
- Management of new product setup and sample requests
- Assisting with daily Customer Experience operations as needed

ABOUT YOU
- BS/BA Degree preferred
- HS diploma required
- Microsoft Office knowledge required
- Strong attention to detail, organizational skills, and communication; must be able to work in a fast-paced environment managing multiple priorities and deadlines.
- Ability to work effectively with other teams and senior-level executives in a professional manner
- 1-2 years' experience in customer service preferably with a multi-national company
- Strong written and verbal communication skills
- Self-starter with attention to detail and drive to ensure customer success through relentless follow-up
- Experience building relationships with customers and collaborating with a team
- Interest in learning about our complex and unique customers in the Industrial and Automotive markets
- Proficiency with Microsoft Word, Excel, and ability to work within database systems
- Disciplined and supportive of guidelines, policies, and metrics as established by the CX team
- Must be legally authorized to work in the United States on a permanent basis without sponsorship

**PAY & BENEFITS**
- Full-Time
- Medical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hire
- Eligible for 3 weeks of paid vacation + 11 holidays (9 scheduled & 2 floating). All vacation days are accrued
- 401(k): 3% company contribution and additional 3% company match

**WHY GATES?**

Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.

**WORK ENVIRONMENT**

At Gates, we believe that we are better together. Proximity has been important to our success over the years as there are critical items that are simply better when done together. One of those critical items is efficient collaboration. We cannot underestimate the power of informal conversations and connecting face-to-face with our coworkers.

While performing the duties of this job, the employee is frequently required to sit; use hands and fingers to work with objects, tools, or controls; and use office equipment including computers, telephones, and/or copiers/scanners. The employee must frequently lift and/or move up to 10 pounds.

Gates is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. All offers of employment for this position will be contingent upon the successful applicant providing proof of vaccination prior to their start date.

**ARE YOU DRIVEN BY POSSIBILITY?

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