Openshift Technical Account Manager
hace 1 semana
About the job:
Red Hat's Customer Success and Services team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in Mexico City.
In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform to meet their business needs.
This is not a sales role. You'll be a dedicated customer engagement associate and a member of the Red Hat Engineering and Services teams.
As an Openshift Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf.
What you will do:- Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms- Perform technical reviews and share knowledge to proactively identify and prevent issues- Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat- Collaborate with the engineering, R&D, product management, and technical support teams- Create documentation regarding customer issues and technical details on how to resolve them- Manage and grow customer relationships by delivering attentive, relationship-based support
- Work closely with customers, gain an understanding of their IT infrastructure, internal processes, and business needs, and help identify relevant trends throughout the industry.- Travel occasionally to visit regional customers
What you will bring:
- 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization- Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, and IT automation (Ansible by Red Hat)- Competent comprehension of enterprise architecture and strategic business drivers- Direct experience with a variety of hardware vendors- Ability to manage multiple issues and projects with shifting priorities and timelines- Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely- Ability to travel for customer visits and events within the region
**The following are considered a plus**:
- Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering- Experience working in DevOps environments- Software engineering background; experience with RPM-based Linux and Java technologies- Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts- Familiarity with source code management tools like Git or SVN- Prior experience in a technical leadership or mentorship role
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