Trial Experience Specialist

hace 5 meses


Desde casa, México HighLevel Inc. A tiempo completo

**Who We Are**:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 400+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.

**Who You Are**:
You are searching for your opportunity to impact the experience of SaaS customers at the very beginning of their customer journey. Providing them with world class engagement the moment they begin a trial with the HighLevel platform. Your strategic and creative thinking skills allow you to meet the demands of our prospective customers by intelligently speaking to the solutions HighLevel offers and how it will benefit their business. You’ll flourish in our dynamic performance based atmosphere that gives you autonomy to work independently on some projects and collaborate with various departments on others. Tie it all together with an “all hands on deck” attitude, excellent communication and time management skills and this is the job for you

This role is 100% remote for residents of Mexico.

**What You’ll Be Doing**:

- Identify, engage and nurture new customer relationships
- Align solutions to the customer’s goals, needs and objectives
- Develop strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversion
- Learn, understand, and be able to articulate and showcase the Value Proposition (i.e. Capture, Nurture, Close) of the HighLevel platform to impact trial to paid metrics
- Conduct consultative trial engagement efforts for HighLevel’s sales process (via Zoom)
- Collaborate with customers and cross-functional teams to identify compelling solutions
- Exercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practices
- Provide technical support to customers, if needed (during trial period, the more engagement opportunities, the more opportunities for conversions)
- Other duties may be assigned and/or modified as business needs dictate

**What You’ll Bring**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Experience/Education/Certifications Required**:

- Bachelor’s Degree or equivalent SaaS experience is strongly preferred
- 0-2 Years of previous customer service experience or a relevant role - even better if you’ve been in a Sales Development or Technical Sales role
- A strong technical aptitude to help our users succeed with the HighLevel software
- Experience with technical documentation and presentation skills preferred
- Working knowledge of topics such as CRM, Marketing Automation tools, Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
- Experience working with and or ability to learn the use of various CRM platforms and communication systems
- Strong time management, organizational skills and interpersonal communication skills, both verbal and written
- Self-motivated to maintain regular contact with customers, management, and peers
- You can translate technical ideas for non-technical audiences
- Demonstrable critical thinking, communication, and creative problem-solving skills
- Ability to learn new complex software platforms quickly
- Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
- Highly organized to manage and prioritize several different responsibilities at any given time

**EEO Statement**:
At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

7oInOkrPR6



  • Desde casa, México IQVIA A tiempo completo

    **Global Clinical Trials Assistant - Home Based role** Location: México City / Monterrey **Services Overview**: Clinical Trial Assistance services provides global support for the Local Trial Manager (LTM)/Trial Manager (TM) and/or Site Manager (SM) or Bus ops CTL&D. **Deliverables**: - Services rendered will adhere to applicable Johnson & Johnson SOPs,...


  • Desde casa, México Thermo Fisher Scientific A tiempo completo

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Purpose**: - Clinical Trial Coordinator - Project Specialist is a key member of the Global Study Team contributing to delivering the clinical study to time, cost and quality, and ensuring inspection readiness by taking an oversight over study eTMF completeness. - CTC role was...


  • Desde casa, México Thermo Fisher Scientific A tiempo completo

    **Job Description**: Trial Activation Approval Specialist I Essential Functions and Other Job Information: Essential Functions - Prepares, reviews and coordinates, under guidance and local EC submissions in alignment with global submission strategy. - Supports preparation, under guidance, of local MoH submissions, as applicable in alignment with global...

  • Clinical Trial Manager

    hace 2 meses


    Desde casa, México ICON A tiempo completo

    We are currently seeking a Clinical Trial Manager to join our diverse and dynamic team at ICON Plc. In this critical role, you will be responsible for overseeing the planning, execution, and successful completion of clinical trials, ensuring adherence to timelines, budgets, and regulatory guidelines. As a leader in our research department, you will...

  • Clinical Trial Liaison

    hace 4 meses


    Desde casa, México ICON A tiempo completo

    ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations. With our patients at the centre of all that we do, we help to accelerate the development...


  • Desde casa, México Thermo Fisher Scientific A tiempo completo

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office The following skills are required to be successful in this position: - preparation and assembly of global regulatory submissions - interacting with sponsors, - review and assess clinical trial regulatory documents, - review and assess scientific literature. - manages project teams...


  • Desde casa, México Inviso A tiempo completo

    **Employee Experience Specialist** We are seeking an enthusiastic and dedicated Employee Experience Specialist to join our Human Resources team. In this role, you will play a crucial part in fostering a positive and inclusive work environment, and you will be responsible for developing and implementing programs that enhance employee experience and support...


  • Desde casa, México Jetstream Hospitality Solutions Inc. A tiempo completo

    *Customer Experience Specialist Full-time, shift work, Remote stream is searching for - ustomer Experience Specialist to join our dynamic team. We are a rapidly owing onli - travel agency and provider of travel echnology s - tions, offering a range of marketing, eservatio - and channel manage t solutions to connec - You are the customer concierge and...

  • Project Specialist

    hace 5 meses


    Desde casa, México Allucent A tiempo completo

    These customers have new therapeutic ideas, but want a partner who can assist with the clinical trial process, the complexities of certain disease states, or other critical capacities. You’ll work with them on the newest treatment breakthroughs for some of the most perplexing conditions. And ultimately, you’ll help make a positive difference in...

  • Project Mgr

    hace 4 semanas


    Desde casa, México Thermo Fisher Scientific A tiempo completo

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Unique Opportunity**: At Thermo Fisher Scientific Inc., we are seeking a dedicated Trial Patient Payment Specialist II based in Mexico. This outstanding opportunity allows you to work within a proven, world-class team dedicated to advancing scientific research and improving...


  • Desde casa, México Thermo Fisher Scientific A tiempo completo

    We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving...

  • Reg Affairs Specialist

    hace 4 semanas


    Desde casa, México Thermo Fisher Scientific A tiempo completo

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office We are currently seeking a Regulatory Affairs Specialist to join our global Regulatory Affairs department. This is a fantastic opportunity to further develop your regulatory career and expertise in a global clinical trial setting. In this role you will be a pivotal team member with...


  • Desde casa, México Thermo Fisher Scientific A tiempo completo

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **CTC-L** We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative...


  • Desde casa, México Thermo Fisher Scientific A tiempo completo

    We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering lifesaving...


  • Desde casa, México Thermo Fisher Scientific A tiempo completo

    CTC-L **Job Description**: We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost...


  • Desde casa, México Thermo Fisher Scientific A tiempo completo

    **CTC-L** **Job Description**: We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and...


  • Desde casa, México Thermo Fisher Scientific A tiempo completo

    **CTC-L** We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering...

  • Clinical Trial Manager

    hace 5 meses


    Desde casa, México ICON A tiempo completo

    ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations. With our patients at the centre of all that we do, we help to accelerate the development...


  • Desde casa, México Thermo Fisher Scientific A tiempo completo

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office Provides administrative and technical support to the Project Team. Supports audit readiness by ensuring files are reviewed according to the schedule detailed in the organization's SOP and department guidance document. Provides administrative support for site activation activities....


  • Desde casa, México Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through...