Customer Experience Specialist

hace 6 meses


Desde casa, México Jetstream Hospitality Solutions Inc. A tiempo completo

*Customer Experience Specialist

Full-time, shift work, Remote

stream is searching for
- ustomer Experience Specialist to join our dynamic team. We are a rapidly

owing onli
- travel agency and provider of travel

echnology s
- tions, offering a range of marketing,

eservatio
- and channel manage

t solutions to connec
- You are the customer concierge and will be working directly with the guest pre, during, and post-trip to ensure customer delight.
- Document and develop customer journeys through guest communications and review responses
- Process reservations, cancellations and modifications
- Leverage customer/user experience feedback to drive new improvements to systems and processes throughout the organization
- Serve as the voice of the customer and advocate for service-centric innovations that benefit consumers, agents, strategic partners, internal and external customers
- Communicate and work cross-functionally to ensure customer-facing issues are quickly resolved and every experience results in a positive outcome for the guest *We are interested in YOU..*
- You are a strong communicator, both verbally and in writing (bilingual in French or Spanish is a huge asset).
- Passion and respect are important to you, both in the workplace and with your customers.
- You are customer-focused and team-oriented, spending every day ensuring every interaction is an excellent one.
- You are proud of your work and understand the importance of details. You are organized, detail-oriented, and capable of working effectively under pressure and within tight deadlines.
- As a remote team member working from home, you are highly responsive and disciplined with great communication skills. This team works on a rotating schedule, so evenings and weekends will be required and scheduled by your manager.
- You put your money where your mouth is Your track record in customer service is excellent, and you thrive in a fast-paced, dynamic, and fun environment.
- You are a master problem solver—creative, confident, and able to keep your cool.
- You are tech-savvy and have a keen interest in AI, which will be beneficial in our tech-driven environment.
- High school or equivalent (required) Experience:

- customer servvice: 2 years (required) Language:

- English (required) Work Location: Remote



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