Product Specialist
hace 3 semanas
Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT - experienced individuals who embrace our core values of respect, innovation, integrity and impact.
Satisfacer las necesidades de nuestros agentes y clientes en todo lo que se relacione con los productos de pago de biles y recargas telefónicas a fin de impulsar su crecimiento y el de nuestro producto principal, los envíos de dinero.
**Responsabilidades**:
- Servicio y atención a nuestros agentes y clientes sobre cualquier tema que involucre los productos de pago de biles y recargas telefónicas, tales como asistencia, aclaraciones y reclamos
- Realizar entrenamientos a los agentes de nueva instalación y capacitación a los que así lo soliciten.
- Seguimiento a reclamos colocados con nuestros proveedores por las vías correspondientes.
- Análisis, elaboración y aprobación de acuerdos comerciales presentados por nuestros representantes de ventas.
- Dar seguimiento a diversas clases de reportes que sustenten el trabajo realizado y con el fin de medir los avances de las metas pre
- establecidas para la unidad, así como el correcto análisis de los mismos.
**Conocimientos**:
- Manejo de PC, indispensable y conocimiento en sistemas de telefonía, deseable
- Conocimiento de Microsoft Office (Word, Power point, Excel)
- Nível Basico de Ingles
- Minimo dos años de experiência laboral como auxiliar administrativo ya sea en el sector público o privado
- Empatía
- Excelente Comunicación oral y escrita
- Cooperación
- Autocontrol
Come work for industry leaders We are the fastest growing company in the industry, with best in class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.
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