Technical Support Specialist- Mandarin Support

hace 3 semanas


Tijuana, México Teradata A tiempo completo

What You’ll Do

The Technical Support Professional
- Mandarin Support works in a fast-paced, demanding technical customer support centre environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata’s Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. The work environment requires 24x7 coverage which is achieved via follow the sub-Model, on-call rotations, and extended hours, as needed, to accommodate customer needs. This position will also be supporting international customers in Taiwan for after hours and the ability to be proficient in English is a
must.

Who You’ll Work With

As the Technical Support Specialist for GSO BASE typically works in a collaborative environment and interacts with various teams and individuals within Teradata. Some of the key stakeholders and colleagues that a Technical Support Specialist
- mandarin Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors and other Engineering teams.

Effective oral and written communications skills in Mandarin and English language.

Read, write, and speak Mandarin Language - Any Bachelor or Diploma in the language.

2-4 years of Technical Support related experience.

Good Database and Operating System knowledge

Experience in Help Desk/Customer service position is a plus

Knowledge of Support Center procedures and troubleshooting protocols.

Knowledge of UNIX, Linux, Windows and other current operating systems.

Knowledge of Teradata support tools including the installation of remote tools is a plus.

What You’ll Bring

As a Technical Support Specialist for GSO BASE, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their cloud-related issues. You will serve as a bridge between customers and the technical aspects of Teradata services. Your ability to solve problems, provide excellent customer service, and stay current with cloud & Onprem technologies will be essential in ensuring customer satisfaction and success in this role.. Here's what you should bring to excel in this role:
You should be able to collaborate effectively with other support analysts, developers, engineers, and various teams to resolve complex issues.

Provide Initial problem triage and clarify problem definition.

Search knowledge bases for known solutions to known problems.

Identification and management of duplicate incidents

Extract logs, dumps, error files from customer systems and analyze.

Prepare and transmit source upgrade files.

Provide remote support to on-site resources.

Isolates standard problems.

Log problem resolution and support knowledge creation

Coordinates activities associated with product/service resolution issues.

Coordinate with customers and end-users to implement solutions.

Track, monitor and maintain incident progress.

Work set schedules including weekends and holidays in support of 24X7 coverage.


  • Technical Support

    hace 4 días


    Tijuana, México Emprego MX A tiempo completo

    **Descripción y detalle de las actividades** - Primary contact for our clients who serve as a means of personalized solution to escalations caused by different situations, in charge of analyzing root causes and implementing improvement actions to common problems reported by our clients. Give status of open orders, provide estimated shipping dates. Answer...


  • Tijuana, México Utiliware A tiempo completo

    **Responsibilities** Performing your technical tasks, including: - providing support for Tier 1 and Tier 2 support tickets - managing client data backups - entry-level system administration tasks - trouble-shooting and identifying issues with DNS and Group Policies, user profiles, DHCP, networking and other issues - solving Office365 issues including...


  • Tijuana, México Outset Medical A tiempo completo

    **Company Overview** Outset is a medical technology company pioneering a first-of-its-kind technology to reduce the cost and complexity of dialysis. The Tablo Hemodialysis System, FDA cleared for use from the hospital to the home, represents a significant technological advancement that transforms the dialysis experience for patients and operationally...

  • Support Engineer

    hace 6 días


    Tijuana, México North American Production Sharing A tiempo completo

    Responsible for providing low-level design and development support from initial concept through completion, manufacturing, and end-of-life phases of a project. Responsible for sustaining aspects of the product development life cycle: documentation updates, design changes based on incremental requirement changes based on product lifecycle, etc. The...

  • IT Support Specialist

    hace 3 semanas


    Tijuana, México CallTree BPO A tiempo completo

    Experience: 1 year of experience or more (can be recent graduates) Technical knowledge in: Oracle databases, SQL Server, Mysql Data analysis using platforms e.g.: Tableau, business object, Power BI, or similar Career Bachelor's degrees in Computer Science, Information Technology, Computing or related field Knowledge of programming languages, java, C#, php...


  • Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different HVAC systems, Logic controllers and Variable Frequency Drives and follow standard procedures to escalate unresolved issues to...

  • Desktop Support L1

    hace 5 días


    Tijuana, México Iron Service Global Inc A tiempo completo

    **Desktop Support L1** **Minimum Experience 1-3 Years of Field Services Technician** **As an Onsite Support Technician, experience in service delivery and End user hardware and software Configuration troubleshooting providing quality services to the end users which includes the following key roles and responsibilities, but not limited to**: **Provide...

  • Support Engineer

    hace 3 días


    Tijuana, México North American Production Sharing de México S.A. de C.V. A tiempo completo

    **GENERAL SUMMARY**: Responsible for providing low-level design and development support from initial concept through completion, manufacturing, and end-of-life phases of a project. Responsible for sustaining aspects of the product development life cycle: documentation updates, design changes based on incremental requirement changes based on product...


  • Tijuana, México Eaton A tiempo completo

    **What you’ll do**: **PRIMARY FUNCTION**: Support the relationships between Customers and Eaton Account Managers, Operations Teams, and other key functions within the organization to ensure complete customer satisfaction. Coordinate with other Fluid and Electrical Distribution (FED) locations supported by the Customer Service team ensuring “one voice to...


  • Tijuana, México Viamericas A tiempo completo

    Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by...


  • Tijuana, México USA Clinics Group A tiempo completo

    **Responsibilities**: - Assisting offices in multiple states to ensure that computers and networking are in place - Working closely with corporate support teams - Managing multiple projects - Working with senior management to support the execution of company strategy - Assisting with the integration of new locations, as added - Providing IT support for the...


  • Tijuana, México North American Production Sharing, Inc. A tiempo completo

    We are a leading manufacturing company that produce kitchen cabinet in the United States. Technology is the lifeblood of our business – we believe that data-driven companies will dominate our space. We are the high-tech leader of our industry and are looking for talented Data Scientists to join us to deploy the latest ML and AI techniques and technologies...


  • Tijuana, México USA Clinics Group A tiempo completo

    **Responsibilities**: - Assisting offices in multiple states to ensure that computers and networking are in place - Working closely with corporate support teams - Managing multiple projects - Working with senior management to support the execution of company strategy - Assisting with the integration of new locations, as added - Providing IT support for the...

  • IT Support

    hace 17 horas


    Tijuana, México North American Production Sharing de México S.A. de C.V. A tiempo completo

    **It support** Habilidad Tecnica para resolver problemas en Computadoras, equipos y Redes, asi como la capacidad de aprendizaje rápido, sentido de Urgencia y responsabilidad. Conocimiento de paquetería Office, Windows, servidores, sistemas de Inventarios, respaldos. Mantenimiento de equipos de Computo Asistencia para reparación o instalación de...


  • Tijuana, México HOS247 LLC A tiempo completo

    Company Description HOS247 LLC is a growing technology company that provides hardware and software solutions to trucking companies in the USA and Canada. Our top-rated ELD Logbook and Fleet Management system ensures transportation compliance and delivers superior visibility, safety, and productivity for commerical fleets. **Job Description**: This is a...

  • IT Support Coordinator

    hace 3 días


    Tijuana, México North American Production Sharing A tiempo completo

    IT Support Engineer Importante empresa de manufactura ubicada en la zona del Florido se encuentra en busqueda de un** IT Support Engineer **para llevar acabo las siguientes actividades. - Brindar mantenimiento a los sistemas internos, servidores estructura de redes y aplicaciones internas de la empresa. - Supervisar y dar seguimientos a provedores en la...

  • Is Support Tech

    hace 7 días


    Tijuana, México We R Group A tiempo completo

    Install, support, and maintain manufacturing hardware and software. - Handle Service Desk requests - Assist on special projects as directed by their supervisor **Specialized Skills, Knowledge and Abilities** - Requires knowledge in Microsoft Windows, Microsoft Office 365, Microsoft Teams, Microsoft Active Directory, Apple iOS. - Must be able to troubleshoot...


  • Tijuana, México Vertiv Co. A tiempo completo

    **Responsabilities**: - Create and update 2D preliminary, submittal, and additional detail mechanical drawings. - Create and update 3D Revit level drawings. - Provide support with the component selections, and other technical information of air handler units. - Support the Application Engineering team and other team members. - Devise new approaches to...

  • IT Support

    hace 1 día


    Tijuana, México North American Production Sharing de México A tiempo completo

    **Vacante para la empresa North American Production Sharing de México en Tijuana, Baja California**: Habilidad Tecnica para resolver problemas en Computadoras, equipos y Redes, asi como la capacidad de aprendizaje rápido, sentido de Urgencia y responsabilidad. Conocimiento de paquetería Office, Windows, servidores, sistemas de Inventarios,...

  • HR Specialist

    hace 1 día


    Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades We are looking for a highly motivated and organized HR Specialist to join our team. The HR Specialist will be responsible for supporting various HR processes and initiatives within the organization. The HR Specialist will play a key role in supporting our HR functions and initiatives to ensure our organization...