Jr. Service Representative

hace 5 días

Ciudad de México Porch Mexico A tiempo completo

Porch Group is a vertical software company reinventing the home services and insurance industries. Through our family of technology, SaaS, and Insurance companies we are able to offer innovative software and service solutions to more than 28,500 companies, and 350,000 policyholders across the country.

Our mission is to completely transform the way people buy, sell, move, and manage their homes throughout their home journey. Sure, it's a tall order to transform a $320 billion industry, but we're already well on our way. Since we were founded in 2012, we've stuck to our values and our commitment to foster a "No Jerks, No Egos" culture, which is a big reason we've gone from a scrappy startup to a Nasdaq-listed company and the industry-leading partner for the home in less than eight years.

At Porch Group, no two days will ever be the same and you'll have the opportunity to help solve big problems, with a refreshing balance of team support and ownership of your work.

The future is bright for the Porch Group, and we'd love for you to be a part of it, as our **Junior Service Representative.**

As a **Junior Service Representative**, you must have excellent communication skills to support the Marketplace Team with providing a solution across all calls. You will be the first filter for existing customer calls, will process modifications on orders, and escalate complaints through different communication channels. To do well in this role, you need to be able to remain calm when customers are frustrated. We expect integrity and consistent follow up with all customer inquiries. This role will need you to work at least two weekend days a month.

We are looking for somebody who thrives in a highly collaborative, rapidly changing environment. To succeed in this role, you will have to be a talented self-starter who is constantly challenging yourself and your colleagues with ambitious design solutions. We want to be delighted by your skills.

**WHAT YOU WILL DO**:

- Maintain a positive, empathetic, and professional attitude toward customers (consumers, service providers) and peers at all times
- Know our products inside and out so that you can answer questions and ensure customer satisfaction
- Manage workflow so that every customer is addressed promptly
- Communicate with customers and service providers through various channels
- Communicating and coordinating with colleagues as necessary.
- Meet metrics for your given position
- Any other additional tasks assigned by management

**WHAT TO EXPECT**:

- **Quick recruitment process** through video calls.
- **Pay**:an attractive USD base pay rate per hour.
- **Bonuses**: a compelling bonus plan to motivate you to go beyond and above to reach your goals.
- **Training**:paid initial training, as well as on-going training to help you develop in your role and career.
- **Career path**: this is only the beginning We offer real opportunities for career growth as our team keeps on growing
- **Support**:You're working from home but not alone Your team is available in real-time to help you be successful
- **Work/Life Balance**:This is a 100% remote job which means no more time wasted in traffic Spend more time at home, where your family needs you

**WHAT YOU BRING**:

- You have strong time management skills and a committed work ethic
- You have a very positive attitude and are willing to learn from and accept mistakes
- You possess excellent communication, sales, and customer service
- Detail oriented
- Will go above and beyond to make sure that customers and service providers understand any changes made to orders
- You possess intermediate computer skills and can adapt to new technologies
- You learn quickly, and are resourceful and have the ability to seek out appropriate points of contact to get all necessary information
- You're a team player (this is a team)
- **Workspace**:A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.
- **Equipment**:a laptop (or a desktop computer) and an internet connection that meet our minimum requirements.

LI-DNI

**What's next?**

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

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