Customer Service Representative

hace 2 meses


Ciudad de México CDMX Lean Solutions Group A tiempo completo

The Customer Service Representative is responsible for following up on all the loads that have to be picked up or delivered for today and bills maintaining constant communication with both Brokers and Carriers. Also, uploading the Proof of Deliveries is a requirement for the loads that are missing. This role is vital in enhancing operational efficiency, reducing costs, and ensuring the highest quality and customer satisfaction. The Customer Service Representative plays a pivotal role in driving a culture of continuous improvement within our organization, they must be detail-oriented and data-driven professionals with a passion for optimizing processes and making a meaningful impact.

**Responsibilities are as follows and not limited to**:

- Following up on all the loads that have to be picked up or Delivered via the Dashboard, tracking the shipments via either Dashboard or TruckTools.
- Providing customers with new quotes to run their loads.
- Reaching out to the parties involved when there is a Proof of Delivery missing required for the shipment.
- Getting in contact with the carrier to update the ETA for the loads that are going to be delivered today.
- Uploading all the missing Proofs of Delivery into the system to make sure that the Invoicing process starts.
- Any other tasks required by the account.

Skills and Knowledge:

- Organized with high attention to detail.
- Report, Creation and analysis.
- Problem-solving.
- Proficient in all internal software.
- Proven written and verbal communicator.
- Proven team member with the ability to collaborate across all departments.
- Proficient in Microsoft Office.

B2 Mid English level.

+6 months of customer service experience.

Pay: From $18,000.00 per month

Work Location: In person



  • Ciudad de México, Ciudad de México iQor A tiempo completo

    About this Role: We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. Key Responsibilities: As a Customer Service Representative, you will be responsible for handling inbound calls from customers, providing them with exceptional service, and resolving their issues in a timely and professional...


  • Ciudad de México, Ciudad de México Bosch A tiempo completo

    Job Summary     Customer Service Representative needed to perform various tasks related to order management, customer support, and logistics coordination. The ideal candidate will have strong communication skills, experience in logistics areas, and knowledge of SAP and Microsoft Office.     Key Responsibilities     • Create order requests after...


  • Ciudad de México Sofvio A tiempo completo

    We are looking for hundreds of **Customer Service Representatives**! Compensation**:USD3 - 5/hourly.** + Overtime pay (1.5x pay rate) + Holiday pay (up to 2x pay rate) Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, and Uruguay...


  • Ciudad de México, Ciudad de México Motorola Solutions A tiempo completo

    **Job Summary**:We are seeking a skilled Customer Service Representative to join our team at Motorola Solutions. As a Customer Service Representative, you will be responsible for handling inbound calls and resolving complex customer issues related to vehicle recovery and repossession. Your primary goal will be to provide exceptional support to our valued...


  • Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a Customer Service Representative to join our team at Kyndryl. As a Customer Service Representative, you will be the face and voice of our company, helping customers solve their problems every day.Key ResponsibilitiesProvide technical support to customers via phone, email, and chatTroubleshoot and resolve customer issues in a...


  • Ciudad de México, Ciudad de México Ford Motor Company A tiempo completo

    Exceptional Customer Service at Ford CreditWe are seeking a skilled Customer Service Representative to join our team at Ford Credit. As a representative, you will be responsible for providing top-notch customer service to our clients, navigating multiple systems to resolve various phone calls related to vehicle financing or leasing.Key Responsibilities:Build...


  • Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at 1210 Kyndryl Mexico S. de R.L. de C.V. As a Customer Service Representative, you will be the face and voice of our company, helping customers solve their problems every day.Key ResponsibilitiesProvide technical support to customers via phone, email, and chat...


  • Ciudad de México, Ciudad de México RH Aliats A tiempo completo

    We are currently seeking a highly skilled Customer Service Representative to join our team at {company}.In this role, you will be responsible for handling customer inquiries and resolving issues in a prompt and professional manner. You will also be working closely with our sales team to provide exceptional customer service and...


  • Ciudad de México, Ciudad de México Ria A tiempo completo

    Ria is seeking a highly skilled Customer Service Representative to play a critical role in ensuring the satisfaction of our valued customers. Reporting directly to the Customer Care Supervisor, you will be responsible for providing exceptional service through the Zendesk chat platform.As a Customer Service Representative, you will respond promptly to...


  • Ciudad de México, Ciudad de México Ford Motor Company A tiempo completo

    Empowering Customer RelationshipsFord Credit seeks a Customer Service Representative to excel in building customer relationships and brand advocates. This role involves navigating multiple systems to resolve varied phone calls related to vehicle financing or leasing, ensuring exceptional customer satisfaction.Key Responsibilities:Provide honest, expert, and...


  • Ciudad de México, CDMX JR Consultoria A tiempo completo

    Bilingue Inglés - español Conocimiento y manejo de Nomina Enfoque a la atención y satisfacción de los clientes Consultor de nómina. Customer service representative Tipo de puesto: Tiempo completo Sueldo: $20,000.00 - $30,000.00 al mes Tipo de jornada: - Lunes a viernes Idioma: - Inglés (Obligatorio) Lugar de trabajo: remoto híbrido en 12600,...


  • Ciudad de México, Ciudad de México Ria A tiempo completo

    We are seeking a highly skilled Customer Service Representative to play a critical role in ensuring the satisfaction of our valued customers at Ria. Reporting directly to the Customer Care Supervisor, you will be responsible for providing exceptional service through the Zendesk chat platform.As a Customer Service Representative, you will respond promptly to...


  • Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...


  • Ciudad de México, Ciudad de México Ria A tiempo completo

    Ria Money Transfer is a leading global money transfer company and a division of Euronet Worldwide. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences.Our Customer Service Representative will handle a high volume of inbound or outbound calls, listening to clients to understand their needs,...


  • Ciudad de México, Ciudad de México SpotOn A tiempo completo

    Customer Service RepresentativeAt SpotOn, we're dedicated to providing exceptional customer experiences through our innovative payment and software technology. As a Customer Service Representative, you'll play a vital role in ensuring our clients receive top-notch support and service.We're seeking a bilingual professional with customer service experience,...


  • Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    **Job Summary**We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Marriott International, Inc. As a Customer Service Representative, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.**Key Responsibilities**Provide warm and welcoming service to all...


  • Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...


  • Ciudad de México, Ciudad de México Ikea A tiempo completo

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for ensuring the satisfaction of all customers who contact us through various communication channels.Key ResponsibilitiesIdentify customer needs and offer simple, effective...


  • Ciudad de México, Ciudad de México iQor A tiempo completo

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. Responsibilities: Handles inbound customer service calls and provides timely and effective resolutions to customer inquiries.Processes inbound sales calls and identifies opportunities to upsell and cross-sell products and...


  • Ciudad de México, Ciudad de México Dupont A tiempo completo

    About This RoleWe are seeking a Customer Service Representative to join our team at DuPont, a premier multi-industrial company delivering sustainable solutions that bring real purpose and value.Job SummaryThis role is responsible for owning the order management process from initial order entry to product delivery, ensuring exceptional service to internal and...