Client Services Representative with English, French

hace 4 días


Ciudad de México CDMX Givex A tiempo completo

Client Services Representative whit **French,** English and Spanish
(**Only in CDMX** )

Do you like to help, support, teach others and share knowledge and new information? Are you patient and thorough in your explanations? Perhaps your background includes teaching, or technical support? Are you a tenacious problem and puzzle solver? Are you experienced in Technical Support and looking for more opportunity? If you can answer **YES** to any of these questions, then you are the right fit for our Client Services Team

We have 3 different shifts available to our team members and these shifts are divided as follows:

- Daytime Shift: from 8:30am to 5:30pm
- Evening Shift: from 3:30pm to 12:30am
- Overnight Shift: from 12:00am to 9:00am

**Role & Responsibilities**:
This includes answering questions, timely problem resolution and coordinating follow up action steps pertaining to: performing gift card transactions, transaction reports, Point of Sale connectivity, passwords and terminal behavior (registration and exchanges), etc.
- Participate in 24/7 rotation schedules (extra compensation, schedules planned in advance)
- Use system tables to control the setup of the client and the hardware, software and overall system flow
- Troubleshooting, documenting, refining internal processes
- Support training of clients
- Participate in quarterly system releases as part of virtual promotion teams
- Daily system regression testing of our core system
- Document and provide knowledge transfer (e.g. figure out how a new piece of hardware/software works)

**Required Knowledge, Skills & Abilities**
- Call center experience and proven technical support experience is an asset
- Able to work an on-call rotation schedule (evenings and weekends)
- Multi-tasker who can work to deadlines, manage detail and balance the three areas above
- Excellent telephone communication skills and writing skills in **French**:

- Interested in technology
- Passion for "support type" work
- Willingness to learn, take on new responsibilities and develop a career at Givex
- Experienced in word processing and other MS Office products (Word, Excel, Outlook)
- Experienced at troubleshooting; analytical and problem solving skills
- Demonstrated technical aptitude (general understanding and comfort level with technology)
- Basic knowledge of networking (an asset)
- Documentation and reporting skills
- Multilingualism is an asset (**French**, Spanish, Portuguese)

Legal benefits, hybrid.

**Job Types**: Full-time, Permanent

Pay: $22,500.00 - $25,000.00 per month

**Language**:

- French, English and Spanish (required)

Work Location: Hybrid remote in 06760, Ciudad de México, CDMX



  • Ciudad de México, CDMX futuHRe consulting A tiempo completo

    **Are you fluent in French and English? Do you have a passion for helping others and delivering exceptional customer service?** If so, we want you to be a part of our team! At **Ricaris**, a Barcelona-based company with over 10 years of experience, our mission is clear: to boost business internationalization through our high-quality, professional...


  • Ciudad de México, Ciudad de México Expatrio Global Services GmbH A tiempo completo

    Job OverviewExpatrio Global Services GmbH is seeking a highly skilled Customer Support Agent to join our remote team. As a key member of our support services, you will be responsible for providing exceptional customer service via email and phone to international clients.The ideal candidate will possess excellent communication skills, a customer-centric...


  • Ciudad de México, Ciudad de México Nissan Motor Iberica SA A tiempo completo

    Job SummaryNissan Motor Iberica SA is seeking a dedicated People Services Representative to join our team. As a People Services Representative, you will play a critical role in supporting our employees with HR and benefits-related inquiries.You will be responsible for responding to employee inquiries, resolving issues, and escalating complex cases to senior...


  • Ciudad de México, Ciudad de México Citi A tiempo completo

    OverviewCiti is seeking a highly motivated Field Sales Representative to join our team. As a representative, you will be responsible for building and maintaining strong relationships with clients, identifying their financial needs, and providing tailored solutions to meet those needs.Job DescriptionThe ideal candidate will have excellent communication and...


  • Ciudad de México, Ciudad de México Barry-Wehmiller Companies Inc. A tiempo completo

    We are seeking a Technical Services Representative to join our team at Barry-Wehmiller Companies Inc. The successful candidate will be responsible for performing electro-mechanical work, assisting and troubleshooting with engineers, while working as a team to test, install, start-up, and demonstrate BW Converting equipment, along with training customers on...


  • Ciudad de México, Ciudad de México Alexandra Lozano Immigration Law PLLC A tiempo completo

    Job TitleThe Document Services Representative plays a vital role in ensuring the efficient processing of documents and correspondence at Alexandra Lozano Immigration Law PLLC.Main Responsibilities:Process mail from clients and the firm with precision and efficiency.Sort and manage correspondence, including USCIS documents, in a manner that ensures timely...


  • México Resideo A tiempo completo

    **JOB DUTIES: - Facilitate issue identification and analysis - Investigate and resolve technical issues - Build relationships with customers Develop and share knowledge **YOU MUST HAVE: - High School Diploma, or equivalent. Some experience in the field - English and French Proficiency Customer Service Experience **WE VALUE: - Good interpersonal and verbal...


  • México TELUS International A tiempo completo

    Description and Requirements Our Trilingual Corporate Customer Service Associates are organized, innovative and proactive, always willing to provide corporate assistance to our clients in English or French, solving doubts and providing accurate information about services and products. They like to team up with coworkers, guaranteeing that we exceed our...


  • Ciudad de México, Ciudad de México Factorial HR A tiempo completo

    Sales Development RoleThis is an exciting opportunity to join our sales team as a Sales Development Representative focused on the French market. You will be responsible for engaging with HR experts, understanding their pain points, needs, and how to deliver value. Your goal will be to prospect, strategize, and qualify leads while partnering with Account...


  • Ciudad de México Salescode A tiempo completo

    **English Lead Development Representative (M/F/d) - Mexico City**: Looking for an English speaker to join our amazing project! **Your Skillset**: - Intermediate level in English and basic knowledge of English language software commands - Basic knowledge of office software (word, excel, power point, CRM) - High level working knowledge of web search...

  • Representativo en Ventas

    hace 2 semanas


    Ciudad Juarez, México KTBlack Services A tiempo completo

    KT Black esta en busca de un representativo en ventas (BD Rep). - Representativo en ventas, esta a cargo de conseguir nuevos clientes para KT Black. Deben ofrecer nuestros servicios a nuevos clientes. - Se utilizara software para realizar llamadas, a prospectos y clientes. - Se tendra un estandar de llamadas por dia. - El representativo en ventas (BD Rep),...


  • México TELUS International A tiempo completo

    **Description and Requirements** Our Trilingual Corporate Customer Service Associates are organized, innovative and proactive, always willing to provide corporate assistance to our clients in English or French, solving doubts and providing accurate information about services and products. They like to team up with coworkers, guaranteeing that we exceed our...


  • Ciudad de México, Ciudad de México Factorial HR A tiempo completo

    At Factorial HR, we're committed to delivering exceptional support to our customers. As a Customer Experience Representative, you'll play a crucial role in ensuring that our clients receive the highest level of service possible.Job DescriptionWe're seeking a highly motivated and detail-oriented individual to join our team as a Support Services Associate. In...

  • Manager, Media Services

    hace 3 semanas


    Ciudad de México, CDMX FIFA world cup 2026 A tiempo completo

    Manager, Media Services - Mexico **Application Deadline**:30 December 2024 **Department**:Tournament and Venue Operations **Employment Type**:Fixed Term - Full Time **Location**:Mexico City Description At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26 will mark the first time that the...


  • Ciudad de México, Ciudad de México We Clone You A tiempo completo

    We Clone You is seeking a dedicated Client Care Representative to join our team. As a Virtual Assistant, you will be responsible for providing exceptional support and services to our US-based companies and clients.Key AccountabilitiesManage client relationships and ensure high levels of satisfaction.Communicate effectively with clients and internal teams to...


  • Ciudad de México, Ciudad de México Sitel Corp. A tiempo completo

    Job SummaryWe are seeking a skilled customer support representative to join our team at Sitel Corp. As a bilingual (Spanish and English) representative, you will deliver world-class customer support and build customer satisfaction for one of the most important telecommunications companies.Key ResponsibilitiesReceiving calls from clients with professionalism...

  • B to B Sales

    hace 6 días


    Ciudad de México United Field Services, Inc. A tiempo completo

    **ob Opportunity: Sales Representative (B2B) - Fluent in English Required** **Position**: Sales Representative **Company**: United Field Services **Location**: Remote **Type**: Full-Time / Part-Time (Specify) United Field Services is seeking a motivated and experienced **Sales Representative** to join our dynamic team. If you excel in B2B sales, are...

  • Teleria Representative

    hace 2 semanas


    México Ria A tiempo completo

    Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers. We are looking for an enthusiastic Customer Services Representative to join our friendly team at Queretaro in Ria Headquarters. In this role, you will provide...


  • Ciudad de México Givex A tiempo completo

    Do you like to help, support, teach others and share knowledge and new information? Are you patient and thorough in your explanations? Perhaps your background includes teaching, or technical support? Are you a tenacious problem and puzzle solver? Are you experienced in Technical Support and looking for more opportunity? If you can answer YES to any of these...


  • Ciudad de México Baker International LC DBA Heartland Recycling Services A tiempo completo

    Senior Sales Representatives play a crucial role in the waste industry as intermediaries between customers and haulers. They create value by understanding their customer's pain points, challenges, and goals. Senior Sales Representatives have a deep understanding of the service they are selling, which enables them to provide comprehensive information to...