Claims Specialist I
hace 2 semanas
This Claims Specialist I, in our Monterrey center of excellence, supports our over, short, and damage (OS&D) team for the transportation management division. The team is responsible for resolving OS&D issues for our customers.
**What you’ll do**
- Perform time-sensitive, front-line, customer and carrier-facing work by processing OS&D issues
- Provide carriers and customers with top-tier service and respond to requests in a timely manner
- Use multiple systems to process issues (MyEZClaim, transportation management system, carrier websites, customer portals, etc.)
- Resolve incidents using customer-specific processes and use problem solving skills to make sure all incidents are resolved in a timely manner
- Generate and share ideas that lead to process improvement (efficiency) and/or customer experience improvement
- Analyze OS&D activities to report trends and share ideas for cost containment or reduction of OS&D occurrences
**Basic qualifications -**
6 MONTHS EXPERIENCE AS CUSTOMER SERVICE OR INTERNSHIPS.
- Excellent English language skills - verbal and written
- Bachelor’s degree
**Experience**: Required
- 1 year(s): Customer Service, Internships
**Education**: Preferred
- Bachelor or better in International Business or related field
**Skills**: Required
- Bilingual English/Spanish
**Behaviors**: Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Dedicated: Devoted to a task or purpose with loyalty or integrity
**Motivations**: Preferred
- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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