Customer Solutions Specialist

hace 3 semanas

Tlaquepaque, México Avnet A tiempo completo

Job Summary:
Principal Responsibilities:

- Delivers solutions or finds new opportunities for a positive customer experience utilizing independent judgment and sales methodology.
- Initiates and answers sales inquiries directly from/to prospective and/or existing customers to promote product offerings, services and capabilities.
- Promptly and accurately responds to prospective or existing customer information requests.
- Monitors/follows up on sales activities throughout the process to meet or exceed customer requirements from initial contact to order fulfillment.
- Maintains and expands sales with existing accounts through a high level of customer service and customer knowledge (e.g., Distribution Total Available Market (DTAM), projects in pipeline, critical start dates).
- Working in a team environment, proactively coordinates sales efforts and strategies with internal resources such as product, materials, field sales and suppliers.
- Effectively communicates with customers regarding current product information and provides accurate and detailed pricing, quotes, and input on products and final solutions.
- Coordinates existing customer requirements for inventories, delivery lead time and unit prices.
- Other duties as assigned.

Job Level Specifications:

- Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.
- Completes complex assignments requiring significant judgment, initiative and problem solving skills.
- Work is performed under mínimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
- Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from customers, senior management, internal and/or external contacts.
- Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.

Work Experience:

- Typically requires a minimum of five years of related experience.

Education and Certification(s):

- High School Diploma or equivalent

Distinguishing Characteristics:

- Possesses expert knowledge of customer needs, products and complexity of business services.
- Exhibits the ability to identify new qualified customers for inclusion in Avnet’s portfolio of increasingly more complex accounts.
- Maybe required to occasionally travel to customer sites or attend training including some overnight travel.
- Advanced knowledge of systems such as SAP, ERP, order management.
- Full knowledge of Excel skills allowing for problem solving, formulas, analysis, formatting and manipulation of data.
- Full knowledge of QuoteFX, SupplierWin, PowerPoint, WebEx.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

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