Technical Application Specialist

hace 6 días


Monterrey, México Epicor A tiempo completo

**General information**:

- Office (s)- Monterrey, MEX- Date Published- Thursday, June 13, 2024- Country- Mexico- Job ID- 24174- Function- Global Support- Recruiter- Ibarra Bustillos, Jose A.**Description & Requirements**:
**The Job**:

- The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software, network systems and/or hardware. Documents and escalates issues as necessary.**What you will be doing**:

- Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge.
- Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
- Assists with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension and integration of products.
- Addresses concerns brought up by other departments such as customer experience or sales.
- Assists in mentoring other team members.
- Contributes and uses department's knowledge base articles and FAQ's

**What you will likely bring**:

- Ability to effectively communicate both verbally and in writing
- Customer experience skills
- Strong problem solving and troubleshooting skills
- Experience in a support environment with high call volumes desired
- SaaS or e-Commerce experience

**Qualifications**:

- 3+ years applicable experience and demonstrated success/knowledge.
- Industry knowledge/experience
- Knowledge of SQL, XML or analytical tools.
- Database administration, installation and configuration experience

**The Global Support Team**
- The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us.**About Epicor**

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

**Equal Opportunities and Accommodations Statement**

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role
- but your experience doesn’t match every qualification of the job description, that’s okay

We are an equal-opportunity employer.



  • Monterrey, México Epicor A tiempo completo

    The Job: The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software, network systems and/or hardware. Documents and escalates issues as necessary.   What you will be doing: Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions. Fully...


  • Monterrey, México Epicor A tiempo completo

    The Job: The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software, network systems and/or hardware. Documents and escalates issues as necessary. What you will be doing: Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions. Fully documents...


  • Monterrey, México Epicor A tiempo completo

    **General information**: - Office (s)- Monterrey, MEX- Date Published- Tuesday, April 30, 2024- Country- Mexico- Job ID- 24081- Function- Global Support- Recruiter- IbarraBustillos, Jose Antonio**Description & Requirements**: **The Job**: - The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software, network systems and/or...


  • Monterrey, México grow.com A tiempo completo

    General information**Office (s)** Monterrey, MEX **Date Published** Tuesday, April 30, 2024 **Country** Mexico **Job ID** 24081 **Function** Global Support **Recruiter** IbarraBustillos, Jose Antonio - Description & Requirements**The Job**: The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software, network systems...


  • Monterrey, México Epicor A tiempo completo

    **General information**: - Office (s)- Monterrey, MEX- Date Published- Wednesday, June 12, 2024- Country- Mexico- Job ID- 24173- Function- Global Support- Recruiter- Ibarra Bustillos, Jose A.**Description & Requirements**: **The Job**: - The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software, network systems and/or...


  • Monterrey, México Epicor A tiempo completo

    The Job: This is an opportunity for a dynamic individual who can demonstrate the aptitude to learn as well as build on existing skills. You will be a self-starter who possesses strong problem solving, analytical and communications skills, who can be a team player and enjoys working as part of a growing global team as well as being able to work...


  • Monterrey, México Epicor A tiempo completo

    The Job: This is an opportunity for a dynamic individual who can demonstrate the aptitude to learn as well as build on existing skills. You will be a self-starter who possesses strong problem solving, analytical and communications skills, who can be a team player and enjoys working as part of a growing global team as well as being able to work...

  • Application Specialist

    hace 2 semanas


    Monterrey, México InnovMetric Software Inc. A tiempo completo

    Overview: Are you known for your ability to provide excellent support to others? Would you like to work in a position that allows you to travel frequently and learn new things? Excellent! You’re in the right place. We have an exciting job opportunity that will put your skills to good use. As an Application Specialist in the PolyWorks Mexico team, you...


  • Monterrey, México Redwood Logistics A tiempo completo

    **Cash Application Specialist** Reports To**:Manager - Cash Application** Location**:Monterrey, Mexico** Environment**:Onsite** **Work Schedule**: This position is full-time and onsite Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. **Who We Are**: Recognized by Gartner in their Modern...


  • Monterrey, México Redwood Logistics A tiempo completo

    Cash Application Specialist Reports To: Manager - Cash Application Location: Monterrey, Mexico Environment: Onsite Work Schedule: This position is full-time and onsite Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. **Who We Are**: Recognized by Gartner in their Modern 4PL Market Guide,...


  • Monterrey, México EPICOR A tiempo completo

    **About Us**: Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building...


  • Monterrey, México ZF A tiempo completo

    **What's Next? Join ZF!**: ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...

  • Application Engineer

    hace 3 semanas


    Monterrey, México Festo A tiempo completo

    PRINCIPALES FUNCIONES: •Provides advanced technical support to sales and customers on specific applications and production processes in factory and process automation in addition to specific industry segments. •Focus on commercial and technical feasibility of proposals, based on technical and application knowledge for the corresponding...

  • Application Engineer

    hace 2 semanas


    Monterrey, México Festo A tiempo completo

    PRINCIPALES FUNCIONES: •Provides advanced technical support to sales and customers on specific applications and production processes in factory and process automation in addition to specific industry segments. •Focus on commercial and technical feasibility of proposals, based on technical and application knowledge for the corresponding...


  • Monterrey, México Grupo Migesa A tiempo completo

    **Grupo Migesa** somos una empresa mexicana con más de 40 años en el mercado la cual tiene como misión integrar soluciones tecnológicas que cubran las necesidades de nuestros clientes. Estamos certificados por grandes marcas como Microsoft, Cisco, Dell, Apple y actualmente contamos con 8 localidades comerciales y 40 centros de soporte distribuidos en la...

  • Especialista de TAC

    hace 4 semanas


    Monterrey, México Kansas City Southern A tiempo completo

    Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and...

  • Especialista de TAC

    hace 2 semanas


    Monterrey, México Kansas City Southern A tiempo completo

    Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and...

  • Application Engineer

    hace 2 semanas


    Monterrey, México Rockwell Automation A tiempo completo

    **Job Description**: **Main Responsibilities**: - Coordinate and document design of sub systems and integration of total system. Identify, analyzes, and resolved program support deficiencies - Technical Solutions - Review with the customer his requirements and propose technical solutions that will make the project successful - Commercial Skills -Manage...


  • Monterrey, México Fast Dolphin A tiempo completo

    Specialist, Technical Assistance Center (TAC) Monterrey / Mexico Descripción Estamos buscando varios Analistas e Ingenieros de Monitoreo de Redes para cubrir las vacantes permanentes de nuestro cliente ubicado en Monterrey, Nuevo Leon, Mexico. *** **Vacante**: Ingeniero de Monitoreo de Redes **Tipo de Contrato**: Contratación directa con cliente,...


  • Monterrey, México Fronius A tiempo completo

    REQUIREMENTS: Completed engineering education, mechatronics, mechanical/electrical Intermediate level English essential Welding application experience Handling welding equipment Technical training in a field of metallurgy such as pipeline construction, steel engineering, machine building, metal-mechanical construction, etc. Management of computer...