Technical Application Specialist

hace 3 semanas


Monterrey, México Epicor A tiempo completo

The Job:

The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software, network systems and/or hardware. Documents and escalates issues as necessary.
 

What you will be doing:

Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions. Fully documents and escalates if necessary Follows procedures to troubleshoot client-server software application issues that may involve Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/IOS devices Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers Assists with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension and integration of products Addresses concerns brought up by other departments such as customer experience or sales Assists in mentoring other team members Contributes and uses department's knowledge base articles and FAQ's.
 
 

What you will likely bring:

Ability to effectively communicate in English both verbally and in writing Customer service experience Knowledge of specific system application fundamentals and business processes Strong problem solving and troubleshooting skills  Experience in a support environment with high call volumes desired SaaS or e-Commerce experience.
 
 

Qualifications:

3+ years applicable experience and demonstrated success/knowledge  Knowledge of Microsoft SQL, ERP applications or analytical tools Database administration, installation and configuration experience 

The Global Support Team 

The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us.

About Epicor

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business. 

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer. 

#LI-JI1 #LI-HYBRID

  • Monterrey, México InnovMetric Software Inc. A tiempo completo

    Overview: Are you known for your ability to provide excellent support to others? Would you like to work in a position that allows you to travel frequently and learn new things? Excellent! You’re in the right place. We have an exciting job opportunity that will put your skills to good use. As an Application Specialist in the PolyWorks Mexico team, you...


  • Monterrey, México Redwood Logistics A tiempo completo

    Cash Application Specialist Reports To: Manager - Cash Application Location: Monterrey, Mexico Environment: Onsite Work Schedule: This position is full-time and onsite Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. **Who We Are**: Recognized by Gartner in their Modern 4PL Market Guide,...

  • Especialista de TAC

    hace 2 días


    Monterrey, México Kansas City Southern A tiempo completo

    Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and...


  • Monterrey, México Grupo Migesa A tiempo completo

    **Grupo Migesa** somos una empresa mexicana con más de 40 años en el mercado la cual tiene como misión integrar soluciones tecnológicas que cubran las necesidades de nuestros clientes. Estamos certificados por grandes marcas como Microsoft, Cisco, Dell, Apple y actualmente contamos con 8 localidades comerciales y 40 centros de soporte distribuidos en la...

  • Technical Advisor

    hace 1 mes


    Monterrey, México KBR A tiempo completo

    **Title**: Technical Advisor - Piping Under broad direction, functions as a technical specialist who makes decisions and recommendations that are recognized as authoritative and have a far reaching impact on extensive engineering and related activities of the company. Negotiates critical and controversial issues with top-level engineers and officers of...

  • Application Engineer

    hace 4 semanas


    Monterrey, México Rockwell Automation A tiempo completo

    **Role Description**: Designs, defines, and implements Motor Control Centers complex system requirements for customers and/or prepares studies and analyzes existing systems. Determines system specifications, input/output processes and working parameters for hardware/software compatibility. Coordinates design of subsystems and integration of total system....


  • Monterrey, México EPICOR A tiempo completo

    **The Job**: **What you will be doing**: - Professionally handle client calls, offering effective solutions and advice. - Engage with clients to perform remote testing, support, and troubleshoot technical issues. - Maintain and adhere to high Service Quality levels. - Ensure timely resolution of all issues and keep clients informed of progress. -...


  • Monterrey, México CHUBB A tiempo completo

    The Chubb Information Security team is responsible for protecting information and information systems against unauthorized access, detecting and responding to attempts to gain access and enabling access through our identity processes. Chubb operates a global information security team supporting local business units across five regions (Asia Pacific, North...

  • Engr, Application

    hace 4 semanas


    Monterrey, México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Application Engineer

    hace 2 días


    Monterrey, México Michael Page A tiempo completo

    Detalles del clienteThe amazing success of fiber laser technology and its revolutionary impact on laser-based manufacturing bear the hallmarks of more widely publicized technology game changers, such as the displacement of vacuum tubes by the transistor. The analogy is apt when we consider that legacy lasers are bulky, inefficient and short lived devices...

  • Application Engineer

    hace 4 semanas


    Monterrey, México Michael Page A tiempo completo

    Perform tasks and functions in the lab area as laser demos, process validation, equipment testing, training and others. Support Sales with technical and application information of IPG products or services.Experience in industrial lasers is preferred.Responsible for the lab area and all equipmentRobot programming (Yaskawa, Fanuc, Kuka and others)CNC...


  • Monterrey, México CHUBB A tiempo completo

    The Chubb Information Security team is responsible for protecting information and information systems against unauthorized access, detecting and responding to attempts to gain access and enabling access through our identity processes. Chubb operates a global information security team supporting local business units across five regions (Asia Pacific, North...

  • IT Specialist

    hace 2 semanas


    Monterrey, N.L., México PSC Industries A tiempo completo

    Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey office!The IT Support Specialist is responsible for supporting our end users in the Mexico offices, and other locations as assigned by IT leadership. This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in the... ...

  • Application Engineer

    hace 4 semanas


    Monterrey, México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Monterrey, México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Specialist

    hace 1 mes


    Monterrey, México LTIMindtree A tiempo completo

    Specialist Job Req Id: 1279731 Job Title Senior Java Developer Microservices ATG Should be able to work EST hours Experience and Responsibilities Proven expertise in Java development with a strong focus on Spring Boot Need strong candidates with microservices experience and some ATG experience Hands on experience with Google Cloud services particularly...


  • Monterrey, México Siemens Healthineers A tiempo completo

    Siemens is a leading global technology company with over 175 years of experience. We are currently seeking a **DI MC GMC** **Sales Specialist **who will provide strategic partnership within Mexico Operations. **Requirements**: - Medium to advanced technical background on Siemens Motion Control products (SINAMICS, SINUMERIK, SIMOGEAR) - Provide pre-sales...

  • Customer Service

    hace 4 semanas


    Monterrey, México Cápita Works - Virtual Assistants in Mexico A tiempo completo

    Capita Works is currently seeking a Customer Service & Tech Support Specialist with exceptional skills to work with one of our clients who specialize in selling health and personal well-being products and services. The company also provides nutrition and healthy lifestyle counseling services in addition to online training programs designed to assist...


  • Monterrey, México RGBSI A tiempo completo

    Job Summary : Maintenance Specialist will be primarily responsible for supporting the transfer, setup, and commissioning of Automated Electromechanical Machine Location : Monterrey, Mexico (First week training in UK) Duration : Months to Months Job Responsibilities : · Gain a working knowledge of the machine's operation, changeover, and...


  • Monterrey, México Fast Dolphin A tiempo completo

    SAP Hybris e-commerce Specialist Monterrey / Mexico Descripción We are recruiting a **SAP Hybris e-Commerce Specialist, for a permanent, **on-site position in Guadalupe, N.L. **SAP Hybris e-Commerce Specialist** Location: On-site, Guadalupe, N.L. Permanent position We are recruiting a SAP Hybris e-Commerce Specialist responsible for configuration...