Field Technical Service Engineer

hace 2 meses

Zapopan, México Amcor A tiempo completo

**Job title**: Field Technical Service Engineer - FTS**BG/BU**: Amcor Flexibles Latin America**Location**: AFLA region (Central America)**Job family**: Research & Development**Reports to**: FTS Manager - dotted line to R&D Manager**1. Job Overview**

As FTS Engineer, you will be responsible for to provide field engineering support at the regional level at customer's plants. This includes support for testing new products, customer equipment troubleshooting (related to films or machines), and support for solving quality problems through intervention or equipment adjustment recommendations. The position is also the point of contact with machine suppliers, working with them to ensure a close bond with Amcor as an opportunity to gain new business with existing or new customers.This role will span over the term listed below and will be critical in delivering a significant growth for Amcor Flexibles Latin America (AFLA)**2. Job Dimensions**
- Travel is estimated between 60-80%, primarily to locations listed below;
- Work is to be managed through Amcor’s Stage Gate Process, project management templates and tools;
- This role reports to FTS Manager
- Business Award- Customer:
- Product Line:
- Annual Business Value:
- Term of Award:
- Amcor Locations: AFLA region- Customer Locations: AFLA region**3. Principal Accountabilities**

**Key Responsibilities**

**Support for field services (new business)**
- Ensure the development of new businesses for Amcor through on-site support for customers.
- Actively support customer packaging tests from first attempts to industrial qualifications.
- Solve problems related to packaging material / machine / product interactions.
- Provide assistance to R&D and sales by obtaining the key information needed from the client to support the process of developing new products.
- Take responsibility for communicating the results of all activities and monitoring the actions in Amcor and with customers.

**Support to field services (quality)**
- Provide support to AFLA plants and customers by helping them quickly solve quality problems at customer plants and eliminate / reduce losses.
- Interact with customers on-site to solve quality problems by making recommendations related to machine processes or other changes (both from the client side and from Amcor).

**Serve as a link with packaging machine suppliers**
- Interact with machine suppliers.
- Inform them about Amcor's product offer.
- Keep key suppliers supplied with material samples.
- Pre-validate Amcor products.
- Cultivate the relationship in such a way that Amcor benefits from new business opportunities.
- Stay updated on the latest developments in terms of machine technology.

**Manage tests in Amcor materials laboratories**
- Run tests on laboratory equipment in support of product development initiatives.
- Develop operation windows for Amcor materials and publish information for presentation to customers.

**4. Major challenges & complexities**
- Quickly identify new business opportunities (NBO) through customer service in the field (FTS) in customer plants.
- The support is regional in nature, so it is anticipated that you will have to work with clients from different markets.
- Maintain close contact with sales, R&D and customers and disseminate best practices periodically.
- Conduct field service visits, followed by detailed reports to improve communication both internally and externally.
- Maintain the schedule independently and work with the sales team to better meet customer needs according to their priorities.

**5. Relationships**

**Internal**

**External**
- Product Development Engineers
- R&D Managers
- Sales executives; Sales managers
- Commercial Excellence; Customer Service
- Quality Engineers; Quality managers
- Customer contacts
- Shop floor customer contacts
- Machinery Suppliers
- Suppliers e.g. Advisors

**6. Qualifications/Requirements**

**6.1 Formal Qualifications, Experience and Education**
- Bachelor’s degree required, technical or engineering field preferred;
- 3 to 5 years of experience in a similar position in the packaging industry Either in the conversion or in the manufacture of machines.
- Intermediate knowledge of flexible packaging conversion processes (printing, lamination, film extrusion, modelling and filling)
- Solid mechanical and electrical skills and extensive knowledge of packaging processes.
- Excellent skills solving problems
- Strong interpersonal skills with demonstrated ability to develop teamwork and achieve results.
- Strong written and verbal communication skills
- Knowledge of packaging validation procedures
- Preferably, you must have a bachelor's degree in engineering, related field or equivalent engineering experience.
- Work experience in flexible packaging equipment
- Experience in equipment control systems, feedback cycles, thermal transfer, cooling and heating systems, end of packing lines etc.
- It is anticipated that the holder of the position will travel between 60 an

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