Technical Support Engineer
hace 3 semanas
As a member of the Oracle SaaS Cloud Central team, you will be responsible for:
Post-sales technical support of all SaaS Cloud Administrative activities. This includes, but is not limited to, support of: Environment refreshes (Moving data from a source environment to a target environment) Planned and unplanned outages Oracle SaaS Cloud Portal features & functionality Activating & provisioning SaaS Cloud accounts & environments IP Allowlisting setup Environment resizing setup Language Pack installation setup SaaS account creation & password resets Sign-on problems, including Single Sign On (SSO) VPN setup & configuration & some types of networking issues (collaborating with Cloud Operations & Networking teams) Migration related issues from one data center to another Partnering with our Cloud Operations & Development teams to provide solutions to customersEducation & Experience:
Technical degree ., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a GPA Or functional degree + technical higher degree 2+ years supporting, developing or implementing SaaS products 1 – 2 years networking / database administrationRequired Skills:
Understanding of SaaS lifecycle events Outstanding analytical skills Unprecedented customer service skills Multitasking skills (Portuguese a plus)Career Level - IC2
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
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Technical Support Engineer
hace 2 meses
Zapopan, México Oracle A tiempo completoAs a member of the Oracle SaaS Cloud Central team, you will be responsible for: - Post-sales technical support of all SaaS Cloud Administrative activities. - This includes, but is not limited to, support of: - Environment refreshes (Moving data from a source environment to a target environment) - Planned and unplanned outages - Oracle SaaS Cloud Portal...
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Technical Support Engineer
hace 2 días
Zapopan, México Oracle A tiempo completoAs a member of the Oracle SaaS Cloud Central team, you will be responsible for: - Post-sales technical support of all SaaS Cloud Administrative activities. - This includes, but is not limited to, support of: - Environment refreshes (Moving data from a source environment to a target environment) - Planned and unplanned outages - Oracle SaaS Cloud Portal...
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Technical Support Engineer
hace 2 meses
Zapopan, México Oracle A tiempo completoOracle B2C Service is a comprehensive cloud-based customer service and support software platform designed to help businesses and organizations manage and improve their customer service operations. It provides a range of features and capabilities that empower organizations to deliver exceptional customer service, streamline support processes, and enhance...
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Senior Technical Support Engineer
hace 2 días
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Technical Analyst 1-support
hace 2 meses
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Technical Support Engineer
hace 4 semanas
Zapopan, México Oracle A tiempo completoAs a member of the Oracle SaaS Cloud Central team, you will be responsible for: - Post-sales technical support of all SaaS Cloud Administrative activities. - This includes, but is not limited to, support of: - Environment refreshes (Moving data from a source environment to a target environment) - Planned and unplanned outages - Oracle SaaS Cloud Portal...
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Senior Technical Support Engineer
hace 1 semana
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Cloud Support Engineer
hace 1 semana
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Cloud Support Engineer
hace 1 semana
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Support Engineer Jr
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Zapopan, México Oracle A tiempo completo**What you´ll do...** - As a member of the Intelligent Operations team, you will be responsible for: _ L1 Support, monitoring of the performance and other proactive thresholds for the Oracle SSC Customers This includes, but is not limited to: - Monitor Oracle Cloud Management Dashboards for OCI customers. - Acknowledge alerts and inform customers of...
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Senior Technical Support Engineer
hace 2 meses
Zapopan, México Oracle A tiempo completo**Essential Duties and Responsibilities** - Oversee post sales customer service requests - Troubleshoot issues and liaise with next level SMEs (Subject Matter Experts) - Work closely with Operations when managing requested tasks - Gather client product feedback to help product management define the product roadmap - Ensure that the highest level of client...
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Senior Technical Support Engineer
hace 1 semana
Zapopan, México Oracle A tiempo completo**Essential Duties and Responsibilities** - Oversee post sales customer service requests - Troubleshoot issues and liaise with next level SMEs (Subject Matter Experts) - Work closely with Operations when managing requested tasks - Gather client product feedback to help product management define the product roadmap - Ensure that the highest level of client...
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EBS Financial Senior Technical Support Engineer
hace 3 semanas
Zapopan, México Oracle A tiempo completoPreferred Qualifications This position is for a Technical Support Professional with a functional background in Financials. Candidates should have a good understanding of Oracle EBS or other ERP Financial Software knowledge. ota-ay-mxsupExperience in the accounting lifecycle with knowledge of common enterprise structures setup, journal processing,...
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EBS Financial Senior Technical Support Engineer
hace 1 semana
Zapopan, México Oracle A tiempo completoPreferred Qualifications This position is for a Technical Support Professional with a functional background in Financials. Candidates should have a good understanding of Oracle EBS or other ERP Financial Software knowledge. ota-ay-mxsupExperience in the accounting lifecycle with knowledge of common enterprise structures setup, journal processing,...
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Ebs Financial Senior Technical Support Engineer
hace 1 semana
Zapopan, México Oracle A tiempo completo**Preferred Qualifications** ota-ay-mxsupExperience in the accounting lifecycle with knowledge of common enterprise structures setup, journal processing, financial reporting, interfaces, period close processes and activities and Financial Reporting Workspace are highly desired. Support or consulting experience with Oracle Financials or other ERP Financial...
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Ebs Hcm Support Engineer
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Customer Support
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Zapopan, México Oracle A tiempo completo**Customer Support - Senior Technical Support Analyst - SCM Fusion Cloud** **Detailed Description and Job Requirements** As a Senior Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and...
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Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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JD Edwards Support Engineer
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