Customer Quality Engineer

hace 3 semanas

Arteaga, México Lear Corporation A tiempo completo

**Drive Your Career**

Lear Corporation is the leading Tier 1 automotive supplier serving all of the world's major automotive manufacturers with our world-class automotive seating and automotive electrical products. Our products are developed and produced by a diverse, talented team of more than 165,000 people. With operations in 39 countries, Lear operates in every major automotive manufacturing region in the world. For our globally positioned and successful teams, we are looking for dedicated talents with zest for action and enthusiasm. If you love challenges, want to experience development opportunities unrestrained, and want recognition that pays off, then you've come to the right place with Lear.

**NEW CAREER OPPORTUNITY| CUSTOMER QUALITY ENGINEER**

**ARTEAGA, COAHUILA**

Lear is a global leader in Seating, Electrical and Electronic Systems with a strategic and complimentary product portfolio delivering advanced seating comfort, vehicle architecture and in-vehicle technology solutions.

Strong global manufacturing footprint focused on operational excellence, continuous improvement, and Industry 4.0. Recognized for quality and performance, our seat structures (including recliners, tracks, and latches) meet or exceed customers’ needs globally.

We know that engaged teams drive innovation and excel in bringing our vision of making every drive better to life.

As Customer Quality Engineer for assembly plant, you will be responsible for meet customer satisfaction through effective communication. Comply in time with the closure of corrective actions, comply and enforce the quality system in all productive areas.

Your task will be:

- Work together with other departments to ensure customer satisfaction in terms of product and service quality.
- Coordination of containment and third parties.
- Meet the delivery times of:

- Issuance of Quality Alerts maximum 2 hours after receiving the notification.
- Investigations of customer complaints with defined root cause < 24 hours.
- Involvement in the definition and implementation of corrective actions < 72 hours / immediate weekend.]
- Closing of complaints in the SQTS, LQTS, Covisint & PLEX portal on time
- Shipping of certified clean points to customer plants.
- Availability of trips to plants of national and international clients.
- Excellent customer service.
- Transmit the culture of quality in other areas through establishing formal routes and compliance with LPA's audit programs.
- Work with your team to implement the operating model defined at the divisional and corporate level
- Develop action plans to increase efficiency and OEE in production lines
- Participate in efficiency meetings and assist in achieving improvements in the operation without compromising quality and without failing to comply with the corresponding protocols and procedures.
- Guarantee an efficient administration in the use of resources
- Ensure the development and implementation of integration programs that allow reducing the rates of turnover and absenteeism of the personnel in charge

To be successful in this role you will need:

- Finished professional career
- 3 years experience as Customer Quality Engineer
- Advanced English
- Knowledge in mechanical metal stamping processes for the automotive industry
- Knowledge in 8Ds processes,
- Knowledge of core tools

LI-DNI
- Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace._

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