Telecom Service Operations Analyst

hace 3 meses


City, México OXIO A tiempo completo

OXIO is the world’s first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly managed in the cloud as a modern SaaS offering. And it gets better - with full network access comes unparalleled business intelligence and insights to help enterprises better understand customer and machine (M2M) behavior. With a continuous focus on innovation, any company can build a powerful telecom presence with OXIO, and in addition help them glean unique customer insights like never before.

We’re looking for a Technical Service Operations analyst to help grow our Services team. This role will be hands-on, where you’ll work with our internal teams (telecom, core engineering, R&D), product, as well as Level 1 customer support escalation groups, in order to monitor, troubleshoot, and properly escalate real-time network, API or infrastructure issues that could affect our customers.

Your role will be part of the Technical Service Operations team within a dynamic and growing company at the forefront of software and telecom. You’ll work alongside individuals who are highly experienced and experts in their field while breaking new ground driving new serviceability solutions for a new network.

**Key Responsibilities**:

- Responsible for routine operations process in the NOC, interacting with Customer Support, Telecom, Engineering, and R&D teams
- Provide Level 2 technical support by troubleshooting and resolving incidents escalated from Level 1
- Manage and consistently follow up on NOC tickets, communicate estimated resolution times, and ensure their timely resolution and closure
- Update business metrics related to NOC performance, incident management, and resolutions
- Oversee scheduled maintenance windows, ensuring updates are captured and communicated effectively
- Maintain and enforce the on-call rotation schedule, ensuring adequate coverage for incident response
- Coordinate and prepare comprehensive Root Cause Analysis and Post-Mortem reports
- Lead incident reviews to identify areas for improvement and ensure continuous learning
- Drive long-term solutions to identified problems, with your expertise and the help of your team

**Key Qualifications**:

- At least 3 years of experience in L1/L2 telecom support or Network Operations Center (NOC) within a Tier-1 or 2 operator environment
- Strong written and verbal communication skills, with the ability to interact with both technical and non-technical stakeholders
- Self-starter who's curious, well organized, detail-oriented, and capable of managing multiple ad-hoc tasks simultaneously
- Problem and impact-focused, with an ownership attitude, ensuring tasks are completed and communicated effectively and efficiently
- Ability to work well independently and within a team, with the ability to influence cross-functional partners
- A solid understanding of Mobile Networks (2G/3G/4G/5G) and fundamental networking concepts
- Basic understanding of OSI model and TCP/IP networking, both IPv4 and IPv6
- Basic understanding of HTTP and REST APIs
- Experience with ITSM tools like ServiceNow or Atlassian is highly desirable
- Proficiency in English, with native or fluent Spanish being essential

**What We Offer**:

- Competitive salary and stock option incentive program
- Company paid healthcare
- Flexible work arrangements
- Company sponsored team-lunches and company retreats
- International organization that enables you to work across boundaries, travel to different locations, and enjoy the dynamics of a rapidly growing startup
- A diverse and inclusive team



  • City, México OXIO A tiempo completo

    OXIO is the world’s first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly...

  • Finance Analyst

    hace 2 meses


    City, México OXIO A tiempo completo

    OXIO is the world’s first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly...


  • City, México OXIO A tiempo completo

    OXIO is the world’s first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly...

  • Service Now

    hace 4 meses


    Mexico City Nuvit Service A tiempo completo

    SERVICE NOWAutomates and optimizes technology service operations. Automate service operations to improve productivity and ofter employees a superior work experienceACTIVITIES * Develop, enchance, operate and maintain an accurate Configuration Management Database* Provide technical services within the ServiceNow ITOM Suite* Build custom probes and patterns to...


  • Mexico City Nuvit Service A tiempo completo

    Risk and Compliance Analyst - SOX Audit and Operations As a member of the Technology & Operations organization, this role is crucial for supporting and driving portions of the T&O SOX Audit. The position involves managing and supporting internal and external examinations, audits, and reviews. The incumbent will collaborate with various stakeholders,...


  • City, México Alfa Laval A tiempo completo

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. To fulfill our mission, we need: - Your acumen...


  • City, México Aspen Technology A tiempo completo

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...


  • City, México PayJoy A tiempo completo

    **About PayJoy** PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...


  • Mexico City Trax A tiempo completo

    About The Position The Position: Operations Service Manager About Trax Trax’s mission is to enable brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable. Trax’s retail platform allows customers to understand what is happening on shelf, in every store, all the time so they...


  • City, México Genesys A tiempo completo

    Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? **Job Description**: Job Title: Sr. Analyst, Sales Operations Department & Team: Sales Operations Reports to: Ivan...


  • City, México Genesys A tiempo completo

    Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...


  • Mexico City emerson A tiempo completo

    The Payroll Operations Analyst is a key member of the Payroll Operations Team. In this capacity the Analyst will act as the expert with knowledge in all areas of Payroll operations support. The primary objective of the analyst is to ensure that the team is achieving the desired level of customer service through operational support to achieve the global...


  • Mexico City KONE A tiempo completo

    Are you ready to make your next career move to join our team as a Service Operations Excellence Specialist in Mexico City? As our Service Operations Excellence Specialist, you will support Maintenance Operations Excellence Manager in the frontline to implement, ensure compliance and maintain the performance of end-to-end business processes and the...

  • Manager IAM

    hace 4 meses


    Mexico City Nuvit Service A tiempo completo

    IAM Manager An Infrastructure compliance analyst is responsible for the preparation and support of IT operations solutions and services-physical or virtual-according to industry and organizational best practices standards, service requirements and key performance indicators (KPLs) throughout the product life cycle.ACTIVITIES* Creating and maintaining...


  • Mexico City KONE A tiempo completo

    Are you ready to make your next career move to join our team as a Service Operations Excellence Specialist in Mexico City? Service Operations Excellence Specialist supports Maintenance Operations Excellence Manager and Maintenance operations management in the frontline to implement, ensure compliance and maintain the performance of end-to-end business...

  • Senior Analyst

    hace 1 mes


    Mexico City Novo Nordisk AS A tiempo completo

    Position for Novo Nordisk GBS Mexico  Are you passionate about ensuring ethical practices in corporate sponsorships? Do you thrive in a collaborative and dynamic environment? We are looking for a new Senior Analyst- Sponsorship Operations to join our North America Operations Ethics & Compliance Department. If that sounds like you, read on and apply...


  • City, México Prime Personnel A tiempo completo

    This leading Commercial Bank is offering an experienced Systems Support Analyst the opportunity to join their small service support team. Essentially, you will have experience working in a bank and have demonstrable knowledge of Gloss, Intellimatch and CIF. You will be tasked with taking up incidents and system errors from the bank’s users across the...

  • Network operations

    hace 1 mes


    Mexico City Nuvit Service A tiempo completo

    NETWORK OPERATIONSResponsable for overseeing incident response,outage mitigation, oversight of automation task, and supporting network operational health improvements. We are looking for candidates with a passion to influence others while collaborating with cross functional teams in managing overall network availability for everyone at OCD...


  • Mexico City Pro Coffee Gear A tiempo completo

    Job Position: Financial and Operations Analyst Company: Pro Coffee Gear Location: Remote (Anywhere) Full - Time About Us: Pro Coffee Gear is a thriving e-commerce company located on our scenic 20-acre ranch in Austin, Texas. We specialize in providing top-tier espresso machines and related parts to coffee enthusiasts worldwide. Our dedication to excellence...

  • Service Desk Analyst

    hace 3 meses


    Mexico City Essity A tiempo completo

    About the Role The service desk analyst develops the service desk function for a large geographic area and work with the service line operations teams to execute this function. The role contributes to the development of new and/or improved services, tools, and processes, and supports the service development team by collecting and transferring...