Analytics Client Service Specialist

hace 5 meses

Monterrey, México MSCI Inc A tiempo completo

**Sales and Relationship Management**:
Build and maintain our client relationships, helping to find solutions to their complex needs.

**Analytics**:
Shape our industry with powerful analytics

**Do you want to help modernize risk and portfolio management for investors?**

Whether you’re working with hedge funds, asset managers, sovereign wealth funds or the companies that manage your pension plans, the problems you help solve in Analytics will have a real impact, and your ideas will be embedded in investment ecosystems around the globe.

**Your team responsibilities**

We are currently seeking an experienced Analytics Client Service Analyst to join our Client Coverage organization in Monterrey.

**What we will offer you**:

- At MSCI, we provide competitive benefits programs in every region in which we do business. While our benefits plans vary in availability in our different locations, we offer a broad range of benefits that are part of the value you receive as a MSCI employee. Wherever you are with us, you will find benefits that can help ensure your health and well-being and contribute to your financial security.
- A hybrid work environment, for the vast majority of employees, offering a more progressive way of working to give you the flexibility, accountability, and responsibility to empower you to perform at your very best. At the center of this way of working is a culture which is built on a strong foundation of trust. We trust our people and they trust our organization’s leaders to support them.
- An inclusive and performance driven culture where you are empowered to maximize your potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work
- A purposeful approach to Wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our Here For You Employee Assistance Program provides confidential emotional support with local experts, financial and legal advice in a wide range of issues as well as access to online information, resources and tools. All the services are available for our employees free of charge.

**Your key responsibilities**
- Provide premium service to assigned accounts
- Answer detailed client inquiries about MSCI products and methodology. These queries may be related to Market Risk (VaR, Stress testing, Back testing, Risk Attribution etc.), Liquidity Risk, Credit Risk, Portfolio Optimization, Performance Attribution
- Participate in developing client relationships through proactive follow up on issues raised
- Maintain relationships by ensuring relevant product and model information is shared with clients
- Lead regular calls with important accounts to cover outstanding issues and giving updates
- Contribute to producing service reviews and service plans that support client renewal initiatives
- Execute onboarding and training of Clients
- Provide 100% ownership (to resolution) of support issues from important accounts within assigned segment
- Championing process changes to improve Client Experience and Efficiency

**Your skills and experience that will help you excel**
- Excellent English written and oral communication skills; ability to articulate complex concepts and methodologies to clients and senior management is a must
- Client facing skills - an ability to quickly gain the clients trust; Client Orientated - demonstrate ownership for the client’s issue, be seen as the Client's champion within MSCI
- Execution - well organized, ask questions, raise potential problems early
- Problem solving skills; Technology proficient: Numerical analysis using Microsoft Excel
- A self-starter and highly motivated, ability to work individually and within a team and ability to work in a fast-paced environment with constant interruptions
- 3-6 years of work experience; Relevant experience is a plus
- A numerate bachelor’s degree in Finance, Engineering, Mathematics, Statistics, Economics, or related field; CFA, FRM is a plus

**How we’ll support you**
- Coaching, support and encouragement from experts in your team
- Access to a wide range of learning opportunities to support your growth and development
- Customizable learning journeys to help you navigate your professional development
- Transparent performance-based compensation schemes
- Employee Resource Groups: MSCI Pride & Allies, MSCI Black Leadership Network, MSCI Women’s Leadership Forum, MSCI Women in Tech, MSCI Asian Support Network, MSCI All Abilities, Hola MSCI and MSCI Climate Action Network.

**About MSCI and our teams**

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that

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